Help Desk Specialist Jobs in Rio Rancho, NM (NOW HIRING)

Position Overview System High Corporation delivers the most advanced protection and secrecy solutions to secure and strengthen critical missions, programs, operations, and intelligence activities. We are seeking an Information Technology/Assurance Specialist I to join our team to help contribute to our success and help us solve problems with innovation through intelligence. The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts.

The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Duties include, but not limited to: * Establish complex operational software configuration controls and system interfaces for computer system(s) assigned * Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required * Analyze and troubleshoot system anomalies to ensure optimum equipment performance * Prepare system for operational use and support operational tests * Review, prepare, and update authorization packages * Notify customer when changes occur that might affect authorization accreditation * Conduct cybersecurity portion of the self-inspection's checklist * Review and provide technical and cyber security coordination on all Bodies of Evidence that make- up the authorization package * Identify any and all vulnerabilities and implement countermeasures * Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices * Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration * Provide External Information System(s) Client Support * Perform account creations, changes, & deletions on multiple authorization boundaries * Perform Help Desk & troubleshooting actives * Perform Hardware/Software System Configuration, upgrades and modifications * Perform system and network appliance patching actives * Provide Gov-Issue Laptop Support * Assist in Media Control & Accountability actives * Perform COMSEC account/equipment management actives Qualifications Clearance * Current Top-Secret Clearance with SCI Eligibility * Eligibility for access to Special Access Program Information * Willingness to submit to a Counterintelligence polygraph Years of Experience * 2 - 5 years related experience * Prior performance in roles such as System or Network Administrator Education * Bachelor's degree or equivalent experience (4 years) Certifications * Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I or Information Assurance Manager I within 6 months of the date of hire Other Requirements * Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware * Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration * Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to Assessments and Authorizations * Working knowledge and current relevant experience with PL2 systems * Must be able to regularly lift up to 50 lbs. Additional Information * This job description is not designed to cover or contain all job duties required of the employee.

There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description. * In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. * System High is a Military friendly employer.

Our extensive work on behalf of the U.S. government offers those who have served in uniform an opportunity to continue to serve their country in a new and exciting way while enjoying a successful civilian career. * System High values the power and strength of diverse backgrounds on the culture and performance of our company.

We strive to maintain an inclusive culture to encourage each employee to bring their whole self to the mission. * System High Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.

* If you require a reasonable accommodation to apply for a position with us, please email * Legal notices can be viewed on the following PDFs: Know Your Rights: Workplace Discrimination is Illegal ; EPPA Notice ; FMLA Notice Warning: Beware of recruitment scams: System High will never request money or personal purchases during the hiring process. Verify all communications come from a systemhigh.com or msg.paycomonline.com email address.