Help Desk Specialist Jobs in Rio Rancho, NM (NOW HIRING)

Job Title: IT Support SpecialistLocation: Albuquerque, NMBuild a Meaningful Career with ImpactBohannan Huston is currently recruiting for an ambitious IT Support Specialist to work in a dynamic, team-based environment in our EnvisionIT Solutions Group in the Albuquerque, NM office.Your Role & ResponsibilitiesThe successful candidate will have demonstrated knowledge and expertise in handling service requests at a Managed Services Provider's Help Desk, and completing projects related to workstations, servers, printers, networks and vendor specific applications. As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks that would include handling project management of client system upgrades, inbound support calls, providing remote desktop support, configuring desktop PCs, and working with clients to resolve everyday IT support issues. Experience in Managed Service Provider (MSP) environments is a plus.Customer service experience should include:Microsoft Desktop Operating System Support (Windows, 10, 11)Microsoft Server Operating System Support (Server 2016, 2019, 2025)Microsoft Active Directory, DNS and DHCP supportMicrosoft Hyper-V Support (Configuration and Implementation)Firewall Configuration and Support (SonicWALL experience a plus)Microsoft 365 SupportMicrosoft Office Desktop Application SupportMalware and Anti-Virus SupportRemote Support ToolsVoIP Technology - FreePBX, Shortel, etc. – experience a plusProficiency in Networking Protocols and VLAN configurationCCNA, MCSA, MCP, CompTIA, and/or other industry certification is preferred.What We Are Looking ForYou have 3 - 5 years applicable experience or equivalent relevant experience. A Bachelor's and/or Associate's degree in a related field is preferred.You have exceptional technical and interpersonal skills.You are customer service oriented.You can work in a fast-moving environment supporting small to mid-sized business clients.You can work independently to resolve network, server, desktop and application issues.You can assist small business clients with applications, connectivity, training and problem solving.You have strong written and verbal communication skills.You can lift and move equipment weighing as much as 50lbs.You must have a valid driver's license and be willing to travel locally during the workday.Technologies You Will Work With & LearnConnectWise PSANinja RMMAxcient Backup and Business ContinuityEDR SolutionsCyber Security SASEMXDRWhy Choose Bohannan Huston (EnvisionIT Solutions)?At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.Why Albuquerque, New Mexico?Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.What We OfferProfessional Development – Access to mentorship, training, and hands-on technical experience.Work-Life Balance – Three weeks of flexible leave plus an additional week off during the winter break to support personal and professional well-being.Comprehensive Benefits – Medical, dental, and vision insurance, plus an HSA with company contributions.Financial Security – A 401(k) retirement plan with a competitive company match.Award-Winning Workplace – Recognized as a Top Workplace and ENR Top 500 Firm since 1998.Take the Next Step in Your CareerIf you are excited to join a collaborative team, and develop your skills in a supportive environment, we encourage you to apply today!Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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