... p desk or desktop support experience • Valid NM driver's license, insurance, and clean driving record • Must be 21 years of age or older • Bilingual Spanish preferred but not required • ...
... p desk or desktop support experience • Valid NM driver's license, insurance, and clean driving record • Must be 21 years of age or older • Bilingual Spanish preferred but not required • ...
Student Technical Specialist
Albuquerque, NM · On-site
$20/hr
Student Technical Specialist Requisition ID req37250 Working Title Student Technical Specialist Pay ... Help Desk systems) 4.) Basic networking knowledge (IP, connectivity, troubleshooting, etc.) 5.) ...
Student Technical Specialist
Albuquerque, NM · On-site
$20/hr
Student Technical Specialist Requisition ID req37250 Working Title Student Technical Specialist Pay ... Help Desk systems) 4.) Basic networking knowledge (IP, connectivity, troubleshooting, etc.) 5.) ...
... Help Desk, and completing projects related to workstations, servers, printers, networks and vendor ... As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks ...
... Help Desk, and completing projects related to workstations, servers, printers, networks and vendor ... As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks ...
... Help Desk, and completing projects related to workstations, servers, printers, networks and vendor ... As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks ...
... Help Desk, and completing projects related to workstations, servers, printers, networks and vendor ... As an IT Support Specialist in the EnvisionIT group, you would likely be involved in numerous tasks ...
Printer Technician (Print Support Specialist)
Albuquerque, NM · On-site
$17.50 - $22.25/hr
Required : • High School Diploma (or equivalent) with additional education preferred • IT Help Desk Support experience (application & hardware support) • Technical Training & Certifications:
Printer Technician (Print Support Specialist)
Albuquerque, NM · On-site
$17.50 - $22.25/hr
Required : • High School Diploma (or equivalent) with additional education preferred • IT Help Desk Support experience (application & hardware support) • Technical Training & Certifications:
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
... Specialists keep the Fleet connected, informed, and secure by operating and defending networks ... help desk and user support, network and systems administration, incident response, and planned ...
Help Desk Specialist information
See Rio Rancho, NM salary details
$13.11 - $15.27
6% of jobs
$15.27 - $17.43
11% of jobs
$18.90 is the 25th percentile. Wages below this are outliers.
$17.43 - $19.59
12% of jobs
$19.59 - $21.75
16% of jobs
The median wage is $22.47 / hr.
$21.75 - $23.91
16% of jobs
$23.91 - $26.06
13% of jobs
$26.42 is the 75th percentile. Wages above this are outliers.
$26.06 - $28.22
10% of jobs
$28.22 - $30.38
7% of jobs
$30.38 - $32.54
5% of jobs
$32.54 - $34.70
2% of jobs
$34.70 - $36.86
2% of jobs
$13
$23
$36
How much do help desk specialist jobs pay per hour?
As of Aug 12, 2026, the average hourly pay for help desk specialist in Rio Rancho, NM is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.12 per hour, depending on experience, location, and employer.
What qualifications do I need for a help desk specialist?
Help desk specialists typically need a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and operating systems is essential, and certifications such as CompTIA A+ can enhance job prospects. Familiarity with ticketing systems and customer service experience are also valuable.
What is a help desk specialist?
Help Desk Specialists are IT professionals who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering queries, and resolving technical difficulties either remotely or in-person. Their responsibilities often include diagnosing issues, guiding users through solutions, escalating complex problems, and maintaining records of support requests. Help Desk Specialists play a crucial role in ensuring the smooth operation of an organization's technology infrastructure and enhancing user productivity.
What does a help desk specialist do?
As a help desk specialist, your primary responsibilities are to troubleshoot issues with computer hardware, peripherals, and software, and to provide general IT assistance. Your job duties will vary depending on your employer. You may offer help desk support services to employees within your company, either over the phone, in person, or online via trouble tickets. You might work directly with customers through a help desk hotline, talking them through step-by-step solutions to problems they encounter using your company’s product. As a help desk specialist at a school, you may work with educators and students to troubleshoot issues with educational software.
What is the difference between Help Desk Specialist vs Technical Support Specialist?
| Aspect | Help Desk Specialist | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, HDI-SAT | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desks, call centers, remote support | Technical troubleshooting, on-site or remote |
| Industry Usage | IT services, customer support | IT, networking, hardware/software support |
Help Desk Specialists primarily handle general user issues, providing first-level support via phone or email. Technical Support Specialists often deal with more complex technical problems, including hardware and network troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically handle more technical tasks and advanced issues.
What are some common challenges help desk specialists face when supporting remote users?
Help Desk Specialists often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating effectively through remote channels. Building rapport and providing clear instructions can be more difficult when troubleshooting remotely. Specialists typically use remote access tools and clear documentation to overcome these obstacles and ensure remote users receive prompt, effective support.
What are the key skills and qualifications needed to thrive as a help desk specialist, and why are they important?
To thrive as a Help Desk Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a foundational knowledge of computer systems, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools is typically required. Excellent communication, patience, and a customer-service mindset help you resolve issues efficiently and build rapport with users. These skills ensure timely technical support, user satisfaction, and smooth IT operations within an organization.
More about Help Desk Specialist jobs
What are popular job titles related to Help Desk Specialist jobs in Rio Rancho, NM? For Help Desk Specialist jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Help Desk Specialist jobs in Rio Rancho, NM look for? The top searched job categories for Help Desk Specialist jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Help Desk Specialist jobs? Cities near Rio Rancho, NM with the most Help Desk Specialist job openings:
Part-time
Posted 24 days ago
Job description
SUMMARY:
The IT Support Specialist serves as the first point of contact for technical support at Santa Fe Recovery Center. This part-time position (25-29 hours per week) is primarily responsible for desktop support, Microsoft 365 and Entra ID administration, Zoom Phone support, device deployment, and troubleshooting end-user technology issues. The role is primarily on-site to provide hands-on support for staff and equipment, with occasional work-from-home opportunities as approved by the Director of Information Technology. The position works closely with the Director of Information Technology to assist with infrastructure and security projects while maintaining a strong focus on end-user support and customer service.
Requirements
DUTIES AND RESPONSIBILITIES:
Primary responsibilities include:
• Manage user access requests and account administration
• Perform end-user onboarding and offboarding
• Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Provide Zoom Phone user support and basic troubleshooting
• Maintain asset inventory and documentation
• Provide basic end-user security awareness and education
• Develop and maintain positive working relationships with staff and leadership
ADDITIONAL RESPONSIBILITIES:
• Assist with endpoint security and backup solutions under the direction of the Director of Information Technology
• Assist with security awareness and basic cybersecurity best practices for end users
• Escalate network, firewall, switching, and infrastructure issues as appropriate
• Participate in infrastructure and security projects as opportunities for growth arise
• Perform other duties as assigned by the Director of Information Technology
SKILLS AND ABILITIES:
• Strong knowledge of Microsoft 365 user environments
• Working knowledge of Entra ID user administration
• Familiarity with desktop hardware, printers, and mobile devices
• Strong troubleshooting and customer service skills
• Ability to follow established IT processes and documentation
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, switching)
• Desire to learn infrastructure, security, and cloud technologies
• Ability to distinguish between user-specific and system-wide issues
MINIMUM QUALIFICATIONS :
• Associate degree in Information Technology or related field; or
• A+, Network+, Microsoft Fundamentals, or similar entry-level certifications; or
• 1-3 years of IT help desk or desktop support experience
• Valid NM driver's license, insurance, and clean driving record
• Must be 21 years of age or older
• Bilingual Spanish preferred but not required
• Ability to work primarily on-site at Santa Fe Recovery Center facilities
• Ability to occasionally work remotely when business needs permit
• Ability to travel between facilities as needed using a personal vehicle
The IT Support Specialist serves as the first point of contact for technical support at Santa Fe Recovery Center. This part-time position (25-29 hours per week) is primarily responsible for desktop support, Microsoft 365 and Entra ID administration, Zoom Phone support, device deployment, and troubleshooting end-user technology issues. The role is primarily on-site to provide hands-on support for staff and equipment, with occasional work-from-home opportunities as approved by the Director of Information Technology. The position works closely with the Director of Information Technology to assist with infrastructure and security projects while maintaining a strong focus on end-user support and customer service.
Requirements
DUTIES AND RESPONSIBILITIES:
Primary responsibilities include:
• Manage user access requests and account administration
• Perform end-user onboarding and offboarding
• Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Provide Zoom Phone user support and basic troubleshooting
• Maintain asset inventory and documentation
• Provide basic end-user security awareness and education
• Develop and maintain positive working relationships with staff and leadership
ADDITIONAL RESPONSIBILITIES:
• Assist with endpoint security and backup solutions under the direction of the Director of Information Technology
• Assist with security awareness and basic cybersecurity best practices for end users
• Escalate network, firewall, switching, and infrastructure issues as appropriate
• Participate in infrastructure and security projects as opportunities for growth arise
• Perform other duties as assigned by the Director of Information Technology
SKILLS AND ABILITIES:
• Strong knowledge of Microsoft 365 user environments
• Working knowledge of Entra ID user administration
• Familiarity with desktop hardware, printers, and mobile devices
• Strong troubleshooting and customer service skills
• Ability to follow established IT processes and documentation
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, switching)
• Desire to learn infrastructure, security, and cloud technologies
• Ability to distinguish between user-specific and system-wide issues
MINIMUM QUALIFICATIONS :
• Associate degree in Information Technology or related field; or
• A+, Network+, Microsoft Fundamentals, or similar entry-level certifications; or
• 1-3 years of IT help desk or desktop support experience
• Valid NM driver's license, insurance, and clean driving record
• Must be 21 years of age or older
• Bilingual Spanish preferred but not required
• Ability to work primarily on-site at Santa Fe Recovery Center facilities
• Ability to occasionally work remotely when business needs permit
• Ability to travel between facilities as needed using a personal vehicle
About SANTA FE RECOVERY CENTER
Sourced by ZipRecruiter
Industry
Offices of mental health practitioners
Company size
51 - 200 Employees
Headquarters location
Santa Fe, NM, US
Year founded
2005