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Help Desk Professional Jobs in Alabama (NOW HIRING)

TEEMA

Technical Support

Mobile, AL · On-site

$25 - $28/hr

Excellent communication, customer service, and organizational skills This role is ideal for an IT Support Technician, Desktop Support Technician, or Help Desk professional looking to gain valuable ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

By targeting experienced professionals, partnering with the best universities and recruiting ... Our business is growing exponentially and we require the best to help us continue on our path of ...

PS Logistics

Service Desk Analyst

Birmingham, AL · On-site

$19.25 - $26.25/hr

By targeting experienced professionals, partnering with the best universities and recruiting ... Our business is growing exponentially and we require the best to help us continue on our path of ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Alabama

Help Desk Professional information

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How much do help desk professional jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk professional in Alabama is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.51 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in Alabama?

The most popular types of Help Desk jobs in Alabama are:

Help Desk Professional jobs near you

Help Desk Analyst III - Engineering Applications

Quanta Services

Birmingham, AL • On-site

$17.50 - $24/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Quanta Services rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

44th of 80 rated construction

Job description

Quanta Power Solutions brings together the industry-leading capabilities and resources of Quanta's operating companies to deliver complete EPC solutions. Our integrated approach spans power generation, battery energy storage, renewables, transmission, substation, and underground infrastructure — from concept to commissioning, we execute complex power infrastructure projects with the speed, certainty, and operational excellence our customers depend on.

At Quanta Power Solutions, we are driven by a culture of safety, integrity, and disciplined execution — and we're building a team that shares that commitment.


Quanta Power Solutions is seeking a highly skilled Help Desk Analyst III to provide advanced technical support for engineering teams and business users. This role serves as the senior escalation point for complex desktop, application, and system issues, with a strong focus on engineering software and technology environments. The successful candidate will support critical applications used for power delivery, utility design, construction, and infrastructure projects while ensuring high levels of system performance, reliability, and customer service.

Key Responsibilities
  • Provide Tier III technical support for end users, engineering applications, and enterprise systems.
  • Troubleshoot and resolve complex software, hardware, network, and application issues.
  • Support engineering software including CAD, GIS, design, modeling, project management, and related utility engineering applications.
  • Install, configure, upgrade, and maintain engineering software and licensing systems.
  • Partner with engineering, IT infrastructure, cybersecurity, and vendors to resolve technical issues and improve application performance.
  • Perform root cause analysis and implement solutions to prevent recurring problems.
  • Support workstation imaging, software deployment, user access management, and endpoint administration.
  • Create and maintain technical documentation, knowledge articles, and support procedures.
  • Mentor junior support staff and serve as a technical resource for escalated issues.
  • Participate in technology projects, system upgrades, and continuous improvement initiatives.

Required Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; equivalent experience considered.
  • 5+ years of experience in Help Desk, Desktop Support, Application Support, or IT Operations.
  • Strong understanding of engineering applications and workflows in utility, power, construction, or infrastructure environments.
  • Experience supporting CAD and engineering software such as AutoCAD, Bentley MicroStation, Autodesk products, ArcGIS, Primavera, Bluebeam, or similar platforms.
  • Advanced knowledge of Windows operating systems, Microsoft 365, Active Directory, network troubleshooting, and endpoint management.
  • Experience supporting software licensing, application deployments, and vendor-managed solutions.
Preferred Qualifications
  • Experience supporting electric utility, transmission, distribution, or engineering organizations.
  • Knowledge of Microsoft Intune, SCCM, Azure Active Directory, and virtualization technologies.
  • ITIL Foundation, Microsoft, or relevant technical certifications.
Key Competencies
  • Advanced troubleshooting and problem-solving skills
  • Strong customer service and communication abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Collaboration across engineering, operations, and IT teams
  • Commitment to continuous improvement and operational excellence

  • Competitive Compensation 
  • Weekly Pay 
  • 401(k) Retirement Plan 
  • Holiday Pay 
  • Paid Time Off (PTO) 
  • Comprehensive Health Coverage 
  • Pet Insurance 
  • Employee Assistance Program (EAP) 
  • Professional Development 
  • Tuition Assistance 
  • Employee Discount Program 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.

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