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Help Desk Password Reset Jobs in Manhattan, NY (NOW HIRING)

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IT Support Specialist

Fairfield, NJ · On-site

$45K - $55K/yr

Reset passwords, unlock accounts, and manage MFA enrollment * Train employees on basic computer ... Experience with ticketing/help desk platforms such as: * * Jira Service Management * Freshdesk

City of New York

Timekeeping Associate

Brooklyn, NY · On-site

$50K - $60K/yr

... and help government run better across New York City. From delivering affordable broadband to ... and password reset. -Generation of supplemental paycheck and pay out leave balances. -Processing ...

TEKsystems

Desktop Support Specialist

Florham Park, NJ

$26 - $31/hr

... password resets, access support, and basic security practices) via Active Directory. Skills desktop, support, troubleshooting, hardware, customer service, office 365, help desk, active directory ...

TEKsystems

Desktop Support Specialist

Florham Park, NJ

$26 - $31/hr

... password resets, access support, and basic security practices) via Active Directory. Skills desktop, support, troubleshooting, hardware, customer service, office 365, help desk, active directory ...

City of New York

Timekeeping Associate

Brooklyn, NY · On-site

$16.25 - $20.75/hr

... and help government run better across New York City. From delivering affordable broadband to ... password reset. - Generation of supplemental paycheck and pay out leave balances. - Processing ...

City of New York

Timekeeping Associate

Brooklyn, NY · On-site

$16.25 - $20.75/hr

... and help government run better across New York City. From delivering affordable broadband to ... password reset. - Generation of supplemental paycheck and pay out leave balances. - Processing ...

SOFIE

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

... password resets as needed. Qualifications * High school diploma or equivalent required; associate degree or technical certification in IT preferred. * Previous experience in IT support / help desk ...

SOFIE Co.

Tier 1 IT Onsite Support Technician

Totowa, NJ · On-site

$21.75 - $30/hr

... password resets as needed. Qualifications * High school diploma or equivalent required; associate degree or technical certification in IT preferred. * Previous experience in IT support / help desk ...

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Help Desk Password Reset information

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$15

$26

$39

How much do help desk password reset jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk password reset in Manhattan, NY is $26.59, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $29.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Manhattan, NY? For Help Desk Password Reset jobs in Manhattan, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Manhattan, NY look for? The top searched job categories for Help Desk Password Reset jobs in Manhattan, NY are:
What cities near Manhattan, NY are hiring for Help Desk Password Reset jobs? Cities near Manhattan, NY with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you

Helpdesk Engineer - Windows / Microsoft 365

Vichara

Manhattan, NY • On-site

$40/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Helpdesk Engineer – Windows / Microsoft 365

Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.

Job Description

We are looking for a strong L1 Helpdesk Engineer to support users for a small-sized investment fund in New York. The role requires excellent English communication, strong customer-service skills, and hands-on support experience with Windows desktops, Microsoft Teams, basic Azure/O365 administration, and user access issues.

Key Responsibilities:

  • Provide L1 desktop and application support for Windows users.
  • Troubleshoot laptop, desktop, printer, VPN, network, and connectivity issues.
  • Support Microsoft Teams, Outlook, Office 365, and basic Exchange-related issues.
  • Assist with user onboarding, offboarding, password resets, MFA, and access requests.
  • Handle basic Azure AD / Entra ID user administration.
  • Support file transfers, FTP/SFTP access, shared drives, and permission issues.
  • Document tickets clearly and escalate L2/L3 issues when required.
  • Communicate professionally with business users, including senior investment staff.
Qualifications

Required Skills:

  • Strong Windows 10/11 desktop support experience.
  • Good knowledge of Office 365, Outlook, Teams, OneDrive, and SharePoint basics.
  • Basic understanding of Azure AD / Entra ID.
  • Familiarity with FTP/SFTP and file transfer troubleshooting.
  • Excellent spoken and written English.
  • Strong ticket documentation and follow-up discipline.
  • Prior experience supporting financial services or investment firms is a plus.

Work Location: New York office / onsite support Level: L1 Helpdesk / Desktop Support Budget: Up to $40/hour Client Type: Small-sized investment fund

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