ZipRecruiter

Log In

1

Cyber Security Help Desk Jobs in Manhattan, NY (NOW HIRING)

Blue Owl

Senior Associate, Help Desk

Manhattan, NY · On-site

$105K - $115K/yr

IT ensures seamless adoption of new technologies, maintains cybersecurity standards, and fosters continuous improvement through innovation and process optimization. From help desk support to ...

Blue Owl

Senior Associate, Help Desk

New York, NY · On-site

$105K - $115K/yr

IT ensures seamless adoption of new technologies, maintains cybersecurity standards, and fosters continuous improvement through innovation and process optimization. From help desk support to ...

Blue Owl

Senior Associate, Help Desk

New York, NY

$105K - $115K/yr

IT ensures seamless adoption of new technologies, maintains cybersecurity standards, and fosters continuous improvement through innovation and process optimization. From help desk support to ...

Cooley

Senior Cyber Security Engineer

New York, NY

As a member of the Incident Response team respond to alerts, warnings, incidents, and help desk tickets to ensure minimum exposure of Firm assets under the direction of the Cyber Security Manager

Cooley

Senior Cyber Security Engineer

Manhattan, NY · On-site

As a member of the Incident Response team respond to alerts, warnings, incidents, and help desk tickets to ensure minimum exposure of Firm assets under the direction of the Cyber Security Manager

next page

Showing results 1-20

People also search for

All JobsCyber Security Help Desk JobsCyber Security Help Desk Jobs in Manhattan, NY

Cyber Security Help Desk information

See Manhattan, NY salary details

$49.7K

$102.8K

$160K

How much do cyber security help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for cyber security help desk in Manhattan, NY is $102,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,600.00 and $123,600.00 per year, depending on experience, location, and employer.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.
More about Cyber Security Help Desk jobs
What are the most commonly searched types of Cyber Security Help Desk jobs in Manhattan, NY? The most popular types of Cyber Security Help Desk jobs in Manhattan, NY are:
What are popular job titles related to Cyber Security Help Desk jobs in Manhattan, NY? For Cyber Security Help Desk jobs in Manhattan, NY, the most frequently searched job titles are:
What job categories do people searching Cyber Security Help Desk jobs in Manhattan, NY look for? The top searched job categories for Cyber Security Help Desk jobs in Manhattan, NY are:
What cities near Manhattan, NY are hiring for Cyber Security Help Desk jobs? Cities near Manhattan, NY with the most Cyber Security Help Desk job openings:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Manhattan, NY as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $102,825 per year, or $49.4 per hour.

Senior Associate, Help Desk

Blue Owl

Manhattan, NY • On-site

$105K - $115K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Blue Owl (NYSE: OWL) is a leading asset manager that is redefining alternatives®.
With over $315 billion in assets under management as of March 31, 2026, we invest across three multi-strategy platforms: Credit, Real Assets and GP Strategic Capital. Anchored by a strong permanent capital base, we provide businesses with private capital solutions to drive long-term growth and offer institutional investors, individual investors, and insurance companies differentiated alternative investment opportunities that aim to deliver strong performance, risk-adjusted returns, and capital preservation.
Together with over 1,390 experienced professionals globally, Blue Owl brings the vision and discipline to create the exceptional. To learn more, visit www.blueowl.com
The Information Technology team is looking to hire a Senior Associate to join the Help Desk team. This group plays a critical role in enabling secure, efficient, and scalable operations across the firm. The team is responsible for managing infrastructure, supporting enterprise applications, and driving technology integration across departments. IT ensures seamless adoption of new technologies, maintains cybersecurity standards, and fosters continuous improvement through innovation and process optimization. From help desk support to strategic platform planning, the team partners with stakeholders to deliver reliable solutions that enhance productivity and align with organizational goals.
Key Responsibilities

  • Serve as the first point of contact for internal users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve hardware, software, and network issues in a timely and professional manner.
  • Escalate complex problems to appropriate IT teams and follow up to ensure resolution.
  • Maintain accurate records of issues and resolutions using the help desk tracking system.
  • Assist with onboarding and offboarding processes, including device setup and access provisioning.
  • Support conference room technology and remote meeting setups.
  • Contribute to documentation of IT support procedures and FAQs.
  • Participate in IT projects and initiatives as needed.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field.
  • 3-7 years of experience in a help desk or technical support role.
  • Strong troubleshooting skills across Windows, MacOS, and mobile platforms.
  • Familiarity with Active Directory, Office 365, and remote support tools.
  • Excellent communication and customer service skills.
  • Experience with ticketing systems like ServiceNow or Jira.
  • Exposure to enterprise environments and financial services IT operations.

It is expected that the base annual salary range for this New York-based position will be $105,000 - $115,000. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.
Blue Owl is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Apply