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Help Desk Manager Jobs in Union, NJ (NOW HIRING)

Mploylab

Lead, Technology Help Desk

Manhattan, NY · On-site

$140 - $160/hr

Manage and evaluate Help Desk team performance. * Mentor, train, and conduct performance reviews. * Oversee vendor relationships for Help Desk tools and services. * Create daily, weekly, and monthly ...

New

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Strong documentation discipline and experience with a ticket management system (Solarwinds)

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Strong documentation discipline and experience with a ticket management system. * Provide, on a ...

Solomon Page

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26/hr

Reporting to the IT Service Manager, this role will provide technical support, troubleshoot ... Previous Help Desk, Technical Support, or Service Desk experience. * Strong troubleshooting ...

Pigment

Deal Desk Manager

New York, NY · On-site

Help structure and review deals in Salesforce and CPQ, ensuring quotes are accurate, compliant, and ... Managers, and GTM leaders on deal execution and commercial process questions. Automate Deal Desk ...

Pigment

Deal Desk Manager

New York, NY · On-site

Help structure and review deals in Salesforce and CPQ, ensuring quotes are accurate, compliant, and ... Managers, and GTM leaders on deal execution and commercial process questions. Automate Deal Desk ...

Pigment

Deal Desk Manager

Manhattan, NY · On-site

$120 - $150/hr

Help structure and review deals in Salesforce and CPQ, ensuring quotes are accurate, compliant, and ... Managers, and GTM leaders on deal execution and commercial process questions. Automate Deal Desk ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

... Manage, support, troubleshoot and repair hardware including printers, Macs, PC's; • Work with 3rd ... e-mail, phone, help desk ticketing system and in-person • Basic administration of E-Mail ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Inform management of recurring problems Skills and Qualifications: * Bachelor's degree preferred ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Inform management of recurring problems Skills and Qualifications: * Bachelor's degree preferred ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ... Inform management of recurring problems Skills and Qualifications: * Bachelors degree preferred ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ

$40 - $50/hr

Enforce best practices for password management, multi-factor authentication (MFA), and secure access. Qualifications Qualifications & Skills: * 8+ years of experience in IT support, help desk, or ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Enforce best practices for password management, multi-factor authentication (MFA), and secure access. Qualifications Qualifications & Skills: * 8+ years of experience in IT support, help desk, or ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Union, NJ

Help Desk Manager information

See Union, NJ salary details

$38.2K

$85.4K

$126.9K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in Union, NJ is $85,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $101,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Union, NJ?

The most popular types of Help Desk jobs in Union, NJ are:

What are popular job titles related to Help Desk Manager jobs in Union, NJ?

For Help Desk Manager jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Union, NJ look for?

The top searched job categories for Help Desk Manager jobs in Union, NJ are:

What cities near Union, NJ are hiring for Help Desk Manager jobs?

Cities near Union, NJ with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Union, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $85,376 per year, or $41 per hour.

Lead, Technology Help Desk

Mploylab

Manhattan, NY • On-site

$140 - $160/hr

Other

Posted 2 days ago

New

Job description

Location: New York, NYWe’re seeking a results-driven Lead, Technology Help Desk to oversee day-to-day operations of the IT Help Desk and ensure employees receive professional, efficient technical support. The ideal candidate is an experienced leader with excellent communication, troubleshooting, and conflict management skills who thrives in a fast-paced environment.

Position Overview

The Lead, Technology Help Desk will manage a team of technicians, oversee service quality, and handle escalations. This role involves maintaining vendor relationships, monitoring team performance, and improving operational efficiency across multiple locations.

Key Responsibilities
  • Manage and evaluate Help Desk team performance.
  • Mentor, train, and conduct performance reviews.
  • Oversee vendor relationships for Help Desk tools and services.
  • Create daily, weekly, and monthly performance reports.
  • Provide in-person and remote technical support when needed.
  • Develop and deliver technical training for new hires.
  • Troubleshoot and resolve advanced technical issues.
  • Manage escalations and ensure timely issue resolution.
  • Recommend and implement process improvements.
  • Maintain confidentiality and data security in all operations.
  • Travel between office and site locations as needed.
  • Support additional technology initiatives and projects.
Qualifications
  • Bachelor’s degree or equivalent work experience.
  • 3+ years of experience with ServiceNow.
  • 3–5 years in a Help Desk Manager or Senior IT Lead role managing 5+ team members.
  • 2+ years of Apple configuration and support experience (iPads, iOS, iPhones, MacBooks, etc.).
  • Excellent analytical, troubleshooting, and leadership skills.
  • Strong customer service focus and ability to work under pressure.
Key Traits
  • Exceptional communication and interpersonal skills.
  • Calm, methodical approach to resolving technical issues.
  • Logical, detail-oriented problem-solving abilities.
  • Adaptability in shifting priorities and fast-changing environments.
  • Collaborative, transparent, and proactive mindset.
  • Commitment to continuous improvement.
Compensation

Salary Range: $140,000 – $160,000 USD (depending on experience and qualifications)

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