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Help Desk Manager Jobs in Union, NJ (NOW HIRING)

Cayuse Holdings

Help Desk Field Technician

Edison, NJ

$40 - $50/hr

Enforce best practices for password management, multi-factor authentication (MFA), and secure access. Qualifications & Skills: * 8+ years of experience in IT support, help desk, or field service ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY

$22.50 - $30.75/hr

Efficiently organizes and manages tasks/projects * Demonstrates creative thinking when seeking ... Fosters a partnership between the Finance Help Desk and its customers - internally and externally ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m. JOB SUMMARY: The position involves ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing ... T. department personnel as directed by the Department Manager and/or other Management or Executive ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$60K - $70K/yr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing ... T. department personnel as directed by the Department Manager and/or other Management or Executive ...

J.McLaughlin

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26.50/hr

Overview We are seeking a Help Desk Analyst to join our IT team , reporting to the IT Service Manager . This role provides support for J.McLaughlin's Corporate, Retail & Warehouse users while ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

Log, categorize, and manage incident and service request tickets, escalating or dispatching to ... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in ... Service Desk analyst must be able lead and communicate status to the end user community via Email ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing ... T. department personnel as directed by the Department Manager and/or other Management or Executive ...

Salesforce, Inc.

Deal Desk Manager

New York, NY

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Union, NJ

Help Desk Manager information

See Union, NJ salary details

$38.2K

$85.4K

$126.9K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in Union, NJ is $85,376.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $101,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Union, NJ?

The most popular types of Help Desk jobs in Union, NJ are:

What are popular job titles related to Help Desk Manager jobs in Union, NJ?

For Help Desk Manager jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Union, NJ look for?

The top searched job categories for Help Desk Manager jobs in Union, NJ are:

What cities near Union, NJ are hiring for Help Desk Manager jobs?

Cities near Union, NJ with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Union, NJ as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $85,376 per year, or $41 per hour.

Help Desk Field Technician

Cayuse Holdings

Edison, NJ

$40 - $50/hr

Contractor

Re-posted 7 days ago

Job description

Job Title: Help Desk Field Technician
Location: Edison, NJ

Job Type: Independent Contract (Contractor / Non-Employee)
Start Date: ASAP

Pay Rate: $40-50/hr 1099 / C2C

Contract Length: 12+ Months 

Job Summary:

We are seeking a Help Desk / Field Technician to provide onsite and remote IT support for our Credit Union branches and office locations. The ideal candidate will be responsible for troubleshooting hardware, software, and network issues, assisting employees with technical problems, and maintaining IT infrastructure. This role requires travel to branch locations for onsite support and installations.


Key Responsibilities:

Help Desk Support:

  • Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system.
  • Troubleshoot and resolve issues related to Windows-based systems, printers, peripherals, and banking software.
  • Assist users with Microsoft Office, email, VPN, and remote access.
  • Document and track issues in the IT ticketing system and escalate complex problems as needed.

Field Support & Installations:

  • Travel to branch locations for onsite troubleshooting, repairs, and IT setup.
  • Install and configure workstations, printers, networking equipment, and peripherals.
  • Perform basic network troubleshooting (e.g., checking connectivity, patching cables, resetting routers/switches).
  • Assist with new branch openings, IT relocations, and equipment upgrades.

Security & Compliance:

  • Ensure all IT systems comply with financial, security policies and industry regulations.
  • Assist in deploying security patches, antivirus, and updates to endpoints.
  • Enforce best practices for password management, multi-factor authentication (MFA), and secure access.

Qualifications & Skills:

  • 8+ years of experience in IT support, help desk, or field service roles.
  • Strong troubleshooting skills with Windows OS, Active Directory, Office 365, and remote desktop support.
  • Basic knowledge of networking (TCP/IP, switches, routers, Wi-Fi, VPNs).
  • Experience with ticketing systems and IT documentation.
  • Familiarity with financial software, financial applications, or security policies is a plus.
  • Ability to work independently, prioritize tasks, and travel between locations as needed.
  • Strong customer service skills with excellent verbal and written communication.
  • A+ Certification or equivalent experience required; Network+, Security+, or MCP preferred.

Work Environment & Travel:

  • Onsite and fieldwork in branches
  • Must have a valid driver’s license and reliable transportation.
  • Ability to lift and carry IT equipment (up to 50 lbs).

USD $40.00 - USD $50.00 /Hr.

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