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Help Desk Manager Jobs in Matawan, NJ (NOW HIRING)

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment * Understand and Follow documented service operations, policies, and procedures

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Maintain accurate records of support requests and resolutions in the IT service management system ...

YMCA

Help Desk Technician - On Site

Westfield, NJ · On-site

$25 - $30/hr

... help desk management/support for staff. Grow knowledge base to provide technical and practical ... support to enterprise software, VOIP phone system, camera surveillance, and network infrastructure.

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Enforce best practices for password management, multi-factor authentication (MFA), and secure access. Qualifications Qualifications & Skills: * 8+ years of experience in IT support, help desk, or ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Enforce best practices for password management, multi-factor authentication (MFA), and secure access. Qualifications Qualifications & Skills: * 8+ years of experience in IT support, help desk, or ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Enforce best practices for password management, multi-factor authentication (MFA), and secure access. Qualifications & Skills: * 8+ years of experience in IT support, help desk, or field service ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

Log, categorize, and manage incident and service request tickets, escalating or dispatching to ... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in ... Service Desk analyst must be able lead and communicate status to the end user community via Email ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal ... The Help Desk Level 1 Representative will: - Respond to telephone and email inquiries and determine ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal ... The Help Desk Level 1 Representative will: - Respond to telephone and email inquiries and determine ...

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Help Desk Manager information

See Matawan, NJ salary details

$38.7K

$86.6K

$128.6K

How much do help desk manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for help desk manager in Matawan, NJ is $86,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $103,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Matawan, NJ? The most popular types of Help Desk jobs in Matawan, NJ are:
What job categories do people searching Help Desk Manager jobs in Matawan, NJ look for? The top searched job categories for Help Desk Manager jobs in Matawan, NJ are:
What cities near Matawan, NJ are hiring for Help Desk Manager jobs? Cities near Matawan, NJ with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Matawan, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 2% Temporary, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $86,564 per year, or $41.6 per hour.

Help Desk Analyst

Community Options

Princeton, NJ • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Community Options rating

6.3

Company rating: 6.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

99th of 239 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are now hiring a Full-Time Help Desk Analyst in Hillsborough, NJ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.

Starting pay is $50,000/annually

Responsibilities

  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned

Minimum Requirements

  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?

  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays—Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Send Resumes to: Sarah.Panea@comop.org

Community Options is an Equal Opportunity Employer M/F/D/V

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