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Help Desk Manager Jobs in Matawan, NJ (NOW HIRING)

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in ... Service Desk analyst must be able lead and communicate status to the end user community via Email ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing ... T. department personnel as directed by the Department Manager and/or other Management or Executive ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

Salesforce, Inc.

Deal Desk Manager

New York, NY · On-site

You will also generate and drive solutions that help our Deal Desk and deal processes scale to ... Manager: 6+ years demonstrated ability in pricing strategy, sales financial analysis or relevant ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal ... The Help Desk Level 1 Representative will: - Respond to telephone and email inquiries and determine ...

City of New York

Help Desk Level 1 Representative

Manhattan, NY · On-site

$19.25 - $24.75/hr

These systems include CityTime, the Financial Management System (FMS), the Payee Information Portal ... The Help Desk Level 1 Representative will: - Respond to telephone and email inquiries and determine ...

ICL

Help Desk Technician-IT514403

Manhattan, NY · On-site

$22 - $29.50/hr

JOB SUMMARY: The Help Desk Technician is part of a team that delivers excellent IT service and ... Maintain IT records, including asset management. * Perform standard Active Directory management ...

IPsoft

Help Desk Engineer

New York, NY

Company Description IPsoft is a global autonomic services provider, delivering Managed Services ... IPsoft aims to be a true partner helping businesses achieve better outcomes. Responsibilities ...

Kith

Help Desk Support Specialist

Brooklyn, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... Log, manage, and document all requests in Harmony (ticketing system); triage and escalate complex ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Matawan, NJ

Help Desk Manager information

See Matawan, NJ salary details

$38.7K

$86.6K

$128.6K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in Matawan, NJ is $86,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $103,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Matawan, NJ?

The most popular types of Help Desk jobs in Matawan, NJ are:

What job categories do people searching Help Desk Manager jobs in Matawan, NJ look for?

The top searched job categories for Help Desk Manager jobs in Matawan, NJ are:

What cities near Matawan, NJ are hiring for Help Desk Manager jobs?

Cities near Matawan, NJ with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Matawan, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $86,564 per year, or $41.6 per hour.

Help desk Support

Integrated Resources INC

Secaucus, NJ

$20.75 - $28.50/hr

Full-time

Re-posted 15 days ago

Job description

Company Description

A Few Words About Us - Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.


This position is with my direct client 

Job Description

Responsibilities:

Facilitate Problem/Call Resolution and Management: Collect and gather the necessary information in order to troubleshoot and resolve IT related issues. Provide first tier support for all supported applications and services. Provide necessary escalation to 2nd and 3rd level support to resolve issues. Ensure all customer calls are addressed and resolved timely to customer's satisfaction.

Application Expertise: Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook), as well as custom applications.

Email/Voicemail and LogMeIn Monitoring: Continually monitor both the Email and Voicemail and LogMeIn queues on behalf of the Service Desk. Include troubleshooting with the user community and ultimately, the logging and resolution of reported issues.

Hotline Monitoring: Primary contact for the clients various hot-lines and are expected to answer at all times during standard operational hours.

Service Request / TAF Requests: Processing of all staff movement (New Hire/Exiting, etc.)within the organization. This also includes following up with other IT groups to ensure that each section of the process is closed within the appropriate Service Level Agreement.

Communication of Technical Service Status: Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process.

Support Specialist: Develop expertise in at least 2 areas of technology. Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through resolutions.

Event Support: Provide support for Events (Domestic and International)

Adherence to Policy and Procedure: Act in accordance with IT related policies and procedures. Proactively avoid recurring issues and assist in mimizing the impact of issues to the organization.

Required Experience & Knowledge 

Required Experience/Knowledge

Strong written, verbal and interpersonal skills.

Strong pro-active task management and follow-up skills.

Solid technical skills, including hardware and software configurations.

Proficiency in usage and technical implementation various shrink-wrap software (i.e.. Microsoft products including Word, Excel, PowerPoint, Outlook, etc.

Solid understanding of Windows Operating Systems (Win 7, etc.)

At least 3 years on related Service Desk (Level 1) Support (not call center) and 2 years Desktop support experience. 

This should include hands-on experience supporting custom software applications and physical hardware builds and configurations


Additional Information

VAIBHAV SINGH

Technical Recruiter 

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

Certified MBE |GSA - Schedule 66 I GSA - Schedule 621I

(D) 732-429-1647 (Tel) 732-549-2030 Ext. 225 (F) 732-549-5549

vaibhav(at)irionline.com | www.irionline.com 

Gold Seal JCAHO Certified for Health Care Staffing

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year 


Gold Seal JCAHO Certified for Health Care Staffing 

"INC 5000's FASTEST GROWING, PRIVATELY HELD COMPANIES" (8th Year in a Row)



Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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