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Help Desk Manager Jobs in Matawan, NJ (NOW HIRING)

Kith

Help Desk Support Specialist

New York, NY

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support ... Log, manage, and document all requests in Harmony (ticketing system); triage and escalate complex ...

Paradigminfotech

Help desk analyst

Edison, NJ · On-site

$21.25 - $29/hr

... management and delivery. Location Edison, NJ Skillsets Required - Experience with BI tools in a ... Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

eMazzanti Technologies

IT Help Desk

New York, NY · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base. We're ...

IPsoft Inc.

Help Desk Administrator

New York, NY

Company Description About IPsoft: IPsoft automates IT and business processes for enterprises across a wide range of industries. Through our portfolio of world leading autonomic and cognitive ...

Marriott International

Front Desk Manager

Manhattan, NY · On-site

$32.21 - $40.87/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and ... helping others to improve their knowledge or skills. • Provides guidance and direction to ...

Marriott

Front Desk Manager

Manhattan, NY

$18.75 - $24.25/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and ... helping others to improve their knowledge or skills. Provides guidance and direction to ...

tilebar11

IT Help Desk - Showrooms

New York, NY

... Manage the full endpoint lifecycle: imaging, deployment, configuration, and decommissioning ... help desk or desktop support experience, with demonstrated Level 2 capability. • Strong ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

... Manage the full endpoint lifecycle: imaging, deployment, configuration, and decommissioning ... help desk or desktop support experience, with demonstrated Level 2 capability. • Strong ...

Criteo

Deal Desk Manager

New York, NY · On-site

Help the organization become smarter, better, and faster when it comes to deal-making. Drive ... in Deal Desk, commercial finance, FP&A for sales organizations, or management consulting.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Matawan, NJ

Help Desk Manager information

See Matawan, NJ salary details

$38.7K

$86.6K

$128.6K

How much do help desk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for help desk manager in Matawan, NJ is $86,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $103,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Matawan, NJ?

The most popular types of Help Desk jobs in Matawan, NJ are:

What job categories do people searching Help Desk Manager jobs in Matawan, NJ look for?

The top searched job categories for Help Desk Manager jobs in Matawan, NJ are:

What cities near Matawan, NJ are hiring for Help Desk Manager jobs?

Cities near Matawan, NJ with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Matawan, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $86,564 per year, or $41.6 per hour.

Help Desk Technician (Mid-Level)

Lockstep Technology Group

Matawan, NJ • On-site

$20.75 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Respond to help desk tickets, calls, and messages with professionalism and urgency.

  • Troubleshoot and resolve issues involving desktops, laptops, printers, email, mobile devices, and business applications.

  • Document troubleshooting steps, resolutions, and follow-up actions in the ticketing system.

Job description

Job Type
Full-time
Description
About Lockstep
At Lockstep, we believe great technology isn't just about infrastructure - it's about impact. We partner with organizations to deliver innovative, secure, and scalable IT solutions that empower their success. From network security to cloud infrastructure, we take the complexity out of IT so our clients can focus on what they do best. We're a team that values action and collaboration. We take ownership, put customers first, work as one team, and never stop learning. If you're looking for a place where your work truly makes a difference, Lockstep is the place to be.
What We Offer
  • Competitive compensation
  • Medical, dental, and vision insurance
  • 401(k) Plan
  • Short-term/long-term disability and life insurance
  • Flexible PTO
  • 8 company-paid holidays and 1 floating holiday
  • Employee Assistance Program (EAP)

About the Role
Ocean Computer Group, a Lockstep Technology Group company, is seeking a Mid-Level Help Desk Technician to provide dedicated on-site IT support for one of our clients in Atlantic City, New Jersey. In this client-facing role, you'll serve as a trusted technical resource for end users, providing responsive, professional support and troubleshooting a range of hardware, software, account, and connectivity issues.
What You'll Own
  • Respond to help desk tickets, calls, and messages with professionalism and urgency.
  • Troubleshoot and resolve issues involving desktops, laptops, printers, email, mobile devices, and business applications.
  • Diagnose more complex account, access, and connectivity problems.
  • Handle escalated issues independently when possible and engage senior staff when needed.
  • Document troubleshooting steps, resolutions, and follow-up actions in the ticketing system.
  • Support onboarding and offboarding tasks, including account provisioning and device setup.
  • Work with remote support tools and endpoint management platforms.
  • Identify recurring issues and recommend process improvements or knowledge base updates.
  • Communicate clearly with users and set accurate expectations on resolution time.

Requirements
What We're Looking For
  • 2-4 years of help desk, IT support, or technical support experience.
  • Working knowledge of Windows, Microsoft 365, networking fundamentals, and common business applications.
  • Experience troubleshooting endpoints, user accounts, printers, and remote access issues.
  • Strong problem-solving, communication, and documentation skills.
  • Ability to prioritize multiple tickets and work independently.
  • Must have reliable transportation and the ability to travel between multiple client locations as needed.
  • Must be available to provide occasional after=hours
  • Availability to respond to occasional after-hours escalations is required.
  • Must reside within 30 miles of Atlantic City, New Jersey.

Preferred Qualifications
  • Experience with ConnectWise, ServiceNow, GovPilot, or a similar ticketing system.
  • Familiarity with Active Directory, MFA, VPNs, and endpoint management tools.
  • Associate degree, technical certification, or equivalent hands-on experience.

What To Expect
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Office environment: This position requires prolonged computer and desk work, occasional lifting of up to 15 pounds, and regular collaboration within a professional office environment.
Equal Opportunity Employer
Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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