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Help Desk Manager Jobs in Springfield, VA (NOW HIRING)

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

MSM Technology LLC

Help Desk Lead

Washington, DC · On-site

$105K - $115K/yr

Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware ...

MSM Technology

Help Desk Lead

Washington, DC · On-site

In this role, you will manage Help Desk support across multiple tiers and lead a team of technicians providing technical support to over 3,200 users. Responsibilities : • Be responsible for overall ...

MSM Technology, LLC

Help Desk Lead

Gainesville, VA · On-site

Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user ...

TIAG

Help Desk Technician

Fort Belvoir, VA · On-site

$22.50 - $30.50/hr

Demonstrated ability to communicate effectively, both written and orally, among the customer base and Help Desk management. * Experience working with PC software and troubleshooting * An ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

As a Help Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Program Manager joining our team to bring professionalism and initiative to a ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, VA

Help Desk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do help desk manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for help desk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Springfield, VA? The most popular types of Help Desk jobs in Springfield, VA are:
What are popular job titles related to Help Desk Manager jobs in Springfield, VA? For Help Desk Manager jobs in Springfield, VA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Springfield, VA look for? The top searched job categories for Help Desk Manager jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Help Desk Manager jobs? Cities near Springfield, VA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, VA as of June 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

Help Desk Lead

RecruitTalent LLC.

Washington, DC • On-site

$40 - $55/hr

Contractor

Posted 24 days ago

Job description

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone and e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix)), and Asset Management.

  • The Help Desk Lead shall lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services. The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment.
  • The Help Desk Lead is required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week.

The Help Desk Lead shall:

  • Possess Information Technology Infrastructure Library V4 (ITIL 4) certification at time of proposal submission.
  • Have a minimum of 5-8 years’ overall experience with increasing responsibilities in information systems management.
  • Possess 3-5 yearssupervisory experience
  • Possess a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or other relevant discipline or related field
  • Possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
  • Have expert working knowledge of ServiceNow
  • Have experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control programs
  • Possess excellent written and verbal communication skills, including experience in presenting material to senior Government officials
  • Have proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)