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Help Desk Manager Jobs in Springfield, VA (NOW HIRING)

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

As a Help Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Program Manager joining our team to bring professionalism and initiative to a ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Usually reports to the Application Manager or Lead Project Manager. Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Directly supervise Help Desk Analysts/Technicians: scheduling, attendance, workload distribution ... Own ticket queue management - ensure SLAs are met, tickets are properly triaged, and escalations ...

Chenega MIOS

Help Desk Supervisor

Ashburn, VA · On-site

Help Desk Supervisor Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Monitor and manage Sensitive VIP customer escalations. * Support development and deployment of ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Manage helpdesk tickets in a timely manner. * Utilize ticket tracking system to document all ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

S2Technologies

Help Desk Specialist

Washington, DC

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... Leverage the incident management system to document support requests and solutions * Utilize remote ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... management to recurring problems and patterns of problems - Works with system administrators and ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Manage helpdesk tickets in a timely manner. * Utilize ticket tracking system to document all ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... This role involves managing incidents, problems, and service requests, collaborating with users and ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$70K - $88K/yr

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. * Coordinate with the ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

Manage helpdesk tickets in a timely manner. * Utilize ticket tracking system to document all ... HELP DESK TECHNICIAN LOCATION: Rockville, MD HELP DESK TECHNICIAN SHIFT: 9:00am - 5:00pm EST Monday ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, VA

Help Desk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Springfield, VA?

The most popular types of Help Desk jobs in Springfield, VA are:

What are popular job titles related to Help Desk Manager jobs in Springfield, VA?

For Help Desk Manager jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Springfield, VA look for?

The top searched job categories for Help Desk Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Help Desk Manager jobs?

Cities near Springfield, VA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

Service Delivery Manager / Helpdesk Manager

Code Plus Inc

Merrifield, VA • On-site

$110 - $140/hr

Other

Posted 10 days ago

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Delivery Manager / Helpdesk Manager

Full Time Professional Fairfax, VA, US

8 days ago Requisition ID: 1093

Service Delivery Manager / Help Desk Manager

Location: Washington, DC – On-Site

About CODEplus

CODEplus, Inc. is an established information technology services company supporting federal government customers with IT operations, software development, service desk, cybersecurity, and technical support services. For more than 31 years, CODEplus has focused on delivering responsive, high-quality technology solutions to meet the mission needs of our government clients.

CODEplus is seeking an experienced Service Delivery Manager / Help Desk Manager to lead Service Desk operations supporting a federal government customer in Washington, DC. This position is on-site.

Position Overview

The Service Delivery Manager is responsible for the overall management and performance of Service Desk operations and serves as a primary interface between CODEplus and Government stakeholders, including the Contracting Officer (CO), Contracting Officer’s Representative (COR), and agency/OCIO leadership.

The manager will lead technical support personnel, oversee day-to-day service delivery, ensure compliance with service-level requirements, manage escalations, and drive continuous improvement of Service Desk processes and customer experience.

Key Responsibilities
  • Manage two Service Desks, including staffing, scheduling, workload assignments, performance, and service-level requirements.
  • Supervise, mentor, and provide technical leadership to Service Desk and technical support personnel.
  • Serve as the primary escalation point for complex customer and technical support issues.
  • Work directly with Government leadership, COR, CO, OCIO personnel, and other contractors to address operational priorities and service delivery requirements.
  • Monitor ServiceNow ticket activity, service demand, SLA performance, customer feedback, and operational metrics; develop reports and recommend improvements.
  • Develop, review, and maintain Standard Operating Procedures (SOPs), knowledge articles, workflows, and technical support procedures.
  • Support incident and problem management, new technology deployments, software/hardware testing, and OCIO projects.
  • Oversee the IT Asset Management lifecycle for end-user computing devices, including receiving, inventory, imaging, testing, deployment, recovery, repair, refresh, and decommissioning.
  • Ensure Service Desk activities comply with contract requirements, IT security requirements, federal policies, and IT service management best practices.
  • Identify opportunities to improve processes, workflows, automation, service quality, and customer experience.
Qualifications
  • Significant experience managing a federal government IT Service Desk or Help Desk in a fast-paced IT operations environment.
  • Strong leadership experience managing technical support personnel, competing priorities, escalations, and customer service requirements.
  • Hands-on knowledge of ServiceNow, Microsoft 365, Windows 11, Azure, Cisco Secure Client, Zscaler, Apple iOS, networking, AV/telecommunications, and end-user computing technologies.
  • Experience with ITSM processes, incident/problem management, knowledge management, SLA reporting, and operational performance metrics.
  • Experience managing IT assets, desktop/device refreshes, imaging, deployment, inventory, security remediation, and decommissioning.
  • Strong analytical, problem-solving, organizational, written, and verbal communication skills.
  • Ability to interact professionally with senior Government officials, technical teams, end users, and contractor personnel.
Preferred Qualifications
  • 10+ years of experience managing Service Desk/Help Desk operations and technical support personnel.
  • Federal Government IT support experience; NLRB experience or knowledge is a plus.
  • ITIL Foundation certification and demonstrated knowledge of ITIL/ITSM service management best practices.
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