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Help Desk Manager Jobs in Springfield, VA (NOW HIRING)

ActioNet

Help Desk Manager Level I

Rosslyn, VA

$165K/yr

Secret The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Service Desk Manager shall provide support to a customer base of over 3,200 users in a high-profile environment. * The Help Desk Lead is required to be onsite at the Fairchild Building in ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

GDIT

Help Desk Program Manager

Washington, DC · On-site

$148K - $201K/yr

As a Help Desk Program Manager you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Program Manager joining our team to bring professionalism and initiative to a ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Usually reports to the Application Manager or Lead Project Manager. Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in ...

S2Technologies

Help Desk Specialist

Washington, DC

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. Coordinate with the ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Manage, track, and document all help desk inquiries in accordance with AF/A10 reporting requirements, maintaining a comprehensive ticket log and providing trend analysis. * Coordinate with the ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Springfield, VA

Help Desk Manager information

See Springfield, VA salary details

$39.2K

$87.5K

$130K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Springfield, VA is $87,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $104,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Springfield, VA?

The most popular types of Help Desk jobs in Springfield, VA are:

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For Help Desk Manager jobs in Springfield, VA, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Help Desk Manager jobs?

Cities near Springfield, VA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $87,512 per year, or $42.1 per hour.

Help Desk Manager Level I

ActioNet

Rosslyn, VA

$165K/yr

Full-time

Re-posted 18 days ago

Job description

Description

Position:  Helpdesk Manager - Level I

Location: Rosslyn, VA

Clearance:  Secret

 
 
The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).  Duties are:
  • Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
  • Monitor ticket queues and assign tasks to team members based on priority and expertise.
  • Provide first-line escalation support for unresolved or complex technical issues.
  • Train and mentor help desk staff to improve technical skills and customer service.
  • Track and report on help desk performance metrics, such as response times and resolution rates.
  • Ensure compliance with SLAs and organizational policies for IT support.
  • Maintain documentation of help desk processes, procedures, and troubleshooting guides.
  • Collaborate with IT teams to escalate and resolve system-wide issues.
  • Assist in the implementation of new help desk tools and technologies.
  • Foster a positive and professional work environment to enhance team performance.
Professional Qualifications/Skills  
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in IT support or help desk operations.
  • Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
  • Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
  • Excellent communication and interpersonal skills to interact with end users and team members. 
  • Strong organizational and time management skills to handle multiple priorities.
  • Experience in training and mentoring staff is preferred.
  • Familiarity with ITIL or other IT service management frameworks is a plus.
  • Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • HDI Team Lead Certification 
  • COBIT Foundation Certification 

Salary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.

 

 Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

 Are you ready to make a difference?

 ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

 

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