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Help Desk Manager Jobs in Madison, MS (NOW HIRING)

Carrington

Mortgage Wire Desk, II Analyst

Jackson, MS · On-site

$24 - $33.65/hr

Also participate in treasury/cash management initiatives and projects, such as bank account ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

CLUB4 Fitness

Assistant General Manager

Madison, MS · On-site

Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs) FLSA Status ... The Assistant General Manager will support the General Manager to help lead and support a team ...

CLUB4 FITNESS

Assistant General Manager

Madison, MS · On-site

Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs) FLSA Status ... The Assistant General Manager will support the General Manager to help lead and support a team ...

BUILD Renewables LLC

Asst. Project Manager

Clinton, MS · On-site

$90K - $120K/yr

Office Environment - extensive sitting at desk and computer; some standing, bending at the waist ... A rotation schedule is implemented to help offset additional hours. Salary Range: $90,000 - $120 ...

Revel Staffing

Medical Receptionist

Jackson, MS

$50K - $75K/hr

... front desk operations, patient registration, insurance verification, payment collection, and ... Follow cash control procedures and help secure financial assets * Maintain complete, accurate, and ...

Extended Stay America

Housekeeper Part Time-101020

Byram, MS · On-site

$12 - $15.50/hr

Reports all maintenance issues directly to the front desk and/or manager on duty. * Reports any ... The associate may be asked to travel to help additional locations within a reasonable geography.

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Help Desk Manager information

See Madison, MS salary details

$30.5K

$68.2K

$101.3K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Madison, MS is $68,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Madison, MS?

The most popular types of Help Desk jobs in Madison, MS are:

What cities near Madison, MS are hiring for Help Desk Manager jobs?

Cities near Madison, MS with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

Residential Construction Project Manager - Jackson, MS

Property Masters

Jackson, MS • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Company Overview
Property Masters is a semi-national residential construction leader-and the premier provider in the Single-Family Residential (SFR and institutional investment and Default) space. We're a fast-paced, high-growth company where driven people thrive, and where your ambition is matched by real opportunities to sharpen your skills and expand your impact. Our culture is built on collaboration, mentorship, and empowering our team members to perform at their best.
Most importantly, once people join Property Masters, they tend to stay and grow with us. We invest in our employees, and it shows.
This is not your typical desk job. As a Property Masters Project Manager, you won't be reporting to an office every day-you'll be out in the field, running your projects, leading subcontractors, and making real impact on real homes. You bring your talent, energy, and home internet connection-we'll provide the company vehicle, gas card, company credit card, technology, tools, training, and support so you can excel from day one.
We also proudly offer something rare in today's market:
100% company-paid medical and dental insurance for employees
Your health matters-and we put our money where our values are.
Plus, you'll benefit from our hands-on mentorship program, an excellent new hire training program, and a leadership team committed to supporting your long-term success.
Role Summary
As a Project Manager at Property Masters, you will oversee multiple construction and renovation projects while ensuring quality, efficiency, and exceptional client satisfaction. You'll be the driving force on each job site-coordinating subcontractors, solving problems, and keeping projects on track.
This role is ideal for self-starters, leaders, and people who thrive in a fast-moving environment where no two days look the same.
Key Responsibilities
  • Prepare accurate material, labor, and equipment estimates based on each client's scope of work.
  • Lead subcontractor meetings to establish timelines, clarify expectations, and determine necessary permits.
  • Prepare project bid status reports to ensure compliance with specifications and contract requirements.
  • Oversee subcontractors to ensure projects progress smoothly and stay on schedule.
  • Conduct weekly on-site visits for open projects; provide updates to corporate teams and clients.
  • Identify challenges, client concerns, and potential roadblocks-and deliver effective, timely solutions.

Qualifications
  • High school diploma or equivalent.
  • 2-5 years of construction management experience.
  • Strong working knowledge of general construction and estimating.
  • Ability to manage multiple projects across various phases of construction.
  • Understanding of local/state building codes and permitting requirements.
  • Ability to read and interpret construction plans and specifications.
  • Computer proficiency, including Microsoft Office and cloud-based systems.
  • Excellent communication skills and a high level of attention to detail.
  • Valid driver's license; ability to pass a background check and drug test.

Compensation & Benefits
  • Base salary: $65,000-$75,000
  • Lucrative quarterly bonus program

Tools to Help You Succeed
  • Company vehicle provided
  • Company gas card
  • Company credit card
  • Company laptop and cell phone

Top-Tier Benefits
  • 100% company-paid medical and dental insurance for employees
  • Vision insurance
  • 401(k) with 4% company match (Traditional & Roth options)
  • Paid time off & paid holidays

Our Culture
  • Remote structure with daily field autonomy-your project sites are your office.
  • A mentorship program to help you grow quickly and confidently.
  • Robust training program for all new hires.
  • A team-first environment where people feel supported and valued.
  • Annual company Summit and quarterly regional team events to keep connected.
  • People love to stay here, we're proud of the long-term loyalty and growth of our teams.

Ready to Build Something Better?
If you're driven, solutions-focused, and excited by the idea of managing projects without being stuck behind a desk, Property Masters may be the perfect next step in your career.
Apply today and discover what's possible when you're given the tools-and the trust-to thrive.
Property Masters is an equal opportunity employer.

Apply