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Entry Level Help Desk Jobs in Madison, MS (NOW HIRING)

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Entry Level Help Desk information

See Madison, MS salary details

$10

$18

$27

How much do entry level help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level help desk in Madison, MS is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.11 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Madison, MS? The most popular types of Help Desk jobs in Madison, MS are:
What job categories do people searching Entry Level Help Desk jobs in Madison, MS look for? The top searched job categories for Entry Level Help Desk jobs in Madison, MS are:
What cities near Madison, MS are hiring for Entry Level Help Desk jobs? Cities near Madison, MS with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Madison, MS as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,178 per year, or $18.8 per hour.
IT Support Engineer I

IT Support Engineer I

The Solutions Team Inc

Flowood, MS • On-site

Full-time

Medical, PTO

Posted 12 days ago

Job description

Position Overview
The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.
Key Responsibilities & Daily Tasks
  • Monitor and respond to incoming service tickets within SLA guidelines
  • Provide remote support via phone, email, and remote access tools
  • Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
  • Manage user accounts and basic Active Directory tasks
  • Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Document all work clearly and professionally
  • Escalate issues to Level II Engineers when appropriate
  • Assist with onboarding and offboarding tasks
  • Participate in on-call rotation as assigned

Requirements
Required Skills & Qualifications
  • 1-3 years of help desk or desktop support experience (MSP preferred)
  • Strong working knowledge of Windows and Microsoft 365
  • Foundational networking knowledge
  • Strong communication and customer service skills

Preferred Qualifications
  • CompTIA or Microsoft certifications
  • Experience with ConnectWise, N-able, BeyondTrust, Huntress
  • Basic PowerShell knowledge
  • macOS/iOS support experience

Benefits & Perks
  • Paid Time Off (PTO) and company-observed paid holidays
  • Health insurance options for eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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