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Entry Level Help Desk Jobs in Columbus, MS (NOW HIRING)

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Entry Level Help Desk information

See Columbus, MS salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level help desk in Columbus, MS is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $25.38 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What cities near Columbus, MS are hiring for Entry Level Help Desk jobs?

Cities near Columbus, MS with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Columbus, MS as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $47,056 per year, or $22.6 per hour.

Help Desk Representative

BankFirst Financial Services

Columbus, MS • On-site

$17 - $22/hr

Full-time

Posted 12 days ago

Job description

Job Summary
Serve as IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions to our employees. Possess familiarity with the bank’s environment and demonstrate the ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. In this position, you may help employees in person or over the phone. If you cannot fix the problem remotely, you may have to travel to the employee’s branch location. Our ideal applicant has an associate degree in computer science and advanced computer proficiency.


Duties and Responsibilities

  • Answer phone calls and emails from employees.
  • Help employees fix their problems remotely.
  • Fix more complicated issues in person.
  • Record each IT support ticket in the ticketing system.
  • Maintain documentation as required.
  • Maintain high customer satisfaction ratings.
  • Serve as technical representative on IT projects or specific IT areas. For example: PC requisitions, equipment inventory, new product rollout, equipment repair process.
  • Perform additional duties as assigned by Manager.

Requirements and QualificationsRequired:
  • Associate’s degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
  • Excellent communication and interpersonal skills.
  • Entry level position requires interest and ability to work in IT industry.
  • Strong analytical skills, self-motivation, and customer focus necessary.
Preferred:
  • TCP/IP & DNS experience.
  • Experience troubleshooting & resolving help desk requests.
  • Experience troubleshooting network connectivity and cabling issues.
  • Experience installing, configuring, and maintaining client hardware and software


BankFirst is an EO employer- M/F/Veteran/Disability