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Entry Level Help Desk Jobs in Tupelo, MS (NOW HIRING)

Entry Level Help Desk information

See Tupelo, MS salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for entry level help desk in Tupelo, MS is $22.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Tupelo, MS?

The most popular types of Help Desk jobs in Tupelo, MS are:

What cities near Tupelo, MS are hiring for Entry Level Help Desk jobs?

Cities near Tupelo, MS with the most Entry Level Help Desk job openings:

Infographic showing various Entry Level Help Desk job openings in Tupelo, MS as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 32% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $45,856 per year, or $22 per hour.

Product Development Specialist - Entry Level

Tupelo, MS • On-site

American Baitworks Co.
51 - 200 employees

Other

Posted yesterday

New


Job description

If you love fishing, follow the latest tackle and gear, and have ever wondered what it would be like to help bring new fishing products to market, this could be your opportunity to get your foot in the door. American Baitworks is expanding our Product Development team, and we're looking for someone who's eager to learn, ready to work hard, and excited about building a career in the fishing industry. This is an entry-level position, so we're not looking for years of product development experience, we're looking for the right person. A recent college graduate, lifelong angler, or motivated self-starter with a passion for fishing and a desire to learn could be a great fit.


You'll get hands-on experience with the entire product development process - from early concepts and prototypes to packaging, photography, production, and ultimately seeing products make their way onto retail shelves and into anglers' hands. You'll work alongside an experienced team and interact with suppliers, manufacturers, sales and marketing teams, and leaders throughout the company. It's a unique opportunity to learn the fishing tackle business from the inside while developing skills and experience that can build the foundation for a long-term career in the industry.


At American Baitworks, we're passionate about fishing, the outdoors, and creating products anglers are excited to use. We're a growing company where people have the opportunity to make an impact, take on responsibility, and grow along with the business. We offer a collaborative, fast-moving environment along with competitive pay and a benefits package for eligible full-time employees. Most importantly, you'll be joining a team of people who genuinely care about the fishing industry and the products we bring to market. If you've been looking for a way to turn your passion for fishing into a career, we'd love to hear from you.


*Please note: this is an onsite role located in Ocean Springs, MS.*


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support and coordinate assigned product development projects from initial concept through production and market launch.
  • Develop and maintain project timelines, task list, and next steps for assigned products.
  • Coordinate with internal departments to collect the product, pricing, packaging, operational, sales, and marketing information required to move projects forward.
  • Coordinate with external domestic and international suppliers to collect quotes, samples, specifications, and other supplier information.
  • Work with product engineers, machine shop, 3D modeling resources, suppliers, and other partners to support prototype development and revisions.
  • Maintain an organized sample library and accurate records of sample revisions, feedback, approvals, and status.
  • Track supplier deliverables and follow up regularly to ensure samples, quotations, revisions, packaging, and production related information are received on time.
  • Collect and organize product names, item numbers, descriptions, features, specifications, dimensions, materials, packaging details, costs, pricing, case packs, UPC information, and other required data.
  • Assist in preparing and updating new product presentations for internal review, sales meetings, customers, and retail presentations.
  • Prepare, organize, and ship product samples for photography. Communicate required images and angles, track completion, and properly organize final product images in our system.
  • Provide day-to-day assistance to company leadership and Sr. Product Development Specialist on assigned projects and priorities.


REQUIRED SKILLS AND ABILITIES

  • Remain highly organized and attentive to details while managing multiple projects at different stages of development.
  • Strong attention to detail and commitment to maintaining accurate project information.
  • Strong problem-solving skills and willingness to take initiative.
  • Ability to learn new products, processes, systems, and terminology quickly.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Knowledge of manufacturing processes, materials selections, and product testing.
  • Proficient with Microsoft Office Suite or related software.


EDUCATION AND EXPERIENCE

  • Associate’s or bachelor’s degree in business, marketing, product development, project management, or a related field preferred, but not required.
  • Familiarity with the fishing industry and its trends, specifically around bait and tackle products.


PHYSICAL REQUIREMENTS

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.