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Entry Level Help Desk Jobs in Houston, MS (NOW HIRING)

Surge Staffing

IT Support Specialist

Tupelo, MS

$20.70 - $21.70/hr

IT Support Associate (Entry-Level) - 2nd Shift Pay: $20.70/hour + $1.00/hour shift premium ($21.70 ... Previous IT help desk, technical support, or internship experience is preferred but not required.

Surge Staffing

IT Support Specialist

Tupelo, MS · On-site

$20.70 - $21.70/hr

IT Support Associate (Entry-Level) 2nd Shift Pay: $20.70/hour + $1.00/hour shift premium ($21.70 ... Previous IT help desk, technical support, or internship experience is preferred but not required.

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Entry Level Help Desk information

See Houston, MS salary details

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How much do entry level help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level help desk in Houston, MS is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.08 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Houston, MS? The most popular types of Help Desk jobs in Houston, MS are:
What job categories do people searching Entry Level Help Desk jobs in Houston, MS look for? The top searched job categories for Entry Level Help Desk jobs in Houston, MS are:
What cities near Houston, MS are hiring for Entry Level Help Desk jobs? Cities near Houston, MS with the most Entry Level Help Desk job openings:
Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Houston, MS as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,822 per year, or $20.6 per hour.
IT Support Specialist

IT Support Specialist

Surge Staffing

Tupelo, MS

$20.70 - $21.70/hr

Full-time

Posted 7 days ago

Job description

IT Support Associate (Entry-Level) - 2nd Shift

Pay: $20.70/hour + $1.00/hour shift premium ($21.70/hour total)
Shift: Monday-Friday, 6:30 PM - 3:15 AM
Overtime: Daily and weekend overtime may be available
Job Type: Temporary

Job Summary

We are seeking an entry-level IT Support Associate to join our team on 2nd shift. This is a great opportunity for someone looking to grow their IT career while gaining hands-on experience supporting computers, servers, networks, and mobile devices in a fast-paced environment.

Responsibilities
  • Provide basic technical support for desktops, laptops, servers, and network equipment.
  • Troubleshoot hardware and software issues.
  • Assist users with Microsoft Office applications and account-related issues.
  • Support iOS and Android mobile devices.
  • Create, update, and manage user accounts in Azure Active Directory.
  • Document support requests and resolutions.
  • Escalate complex technical issues as needed.
  • Maintain a professional and customer-focused approach when assisting employees.
Qualifications
  • Basic troubleshooting experience with computers, servers, and networks.
  • Experience supporting iOS and Android mobile devices.
  • Working knowledge of Azure Active Directory.
  • Strong proficiency in Microsoft Office applications.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and in a team environment.
  • Previous IT help desk, technical support, or internship experience is preferred but not required.
Why Apply?
  • Competitive pay with shift differential.
  • Opportunity to gain valuable hands-on IT experience.
  • Potential for overtime.
  • Great opportunity to build your IT career in a professional environment.

IND3

Employment Type: FULL_TIME

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