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Help Desk Manager Jobs in Madison, MS (NOW HIRING)

The Solutions Team Inc

IT Support Engineer I

Flowood, MS · On-site

  • Medical

  • PTO

Manage user accounts and basic Active Directory tasks * Perform basic networking troubleshooting ... Required Skills & Qualifications * 1-3 years of help desk or desktop support experience (MSP ...

TEKWISSEN LLC

Computer Hardware Technician

Jackson, MS · On-site

$14.75 - $19.75/hr

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ... Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map ...

Beth Page tech

Network Administrator

Jackson, MS · On-site

Configure and manage network routers, switches, wireless access points and all other associated ... Provide High-Level support to assist in resolution of escalated help desk issues. * Provide ...

Crescent Hotels & Resorts

Spa Desk Attendant

Jackson, MS · On-site

  • Medical

  • Retirement

Discounts with our Crescent managed properties in North America for you & your family members ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Crescent Services

Spa Desk Attendant

Jackson, MS · On-site

  • Medical

  • Retirement

Discounts with our Crescent managed properties in North America for you & your family members ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

The Westin Jackson

Spa Desk Attendant

Jackson, MS · On-site

  • Medical

  • Retirement

Discounts with our Crescent managed properties in North America for you & your family members ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Crescent

Spa Desk Attendant

Jackson, MS · On-site

  • Medical

  • Retirement

Discounts with our Crescent managed properties in North America for you & your family members ... Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.

Extra Space

Assistant Store Manager

Ridgeland, MS

  • Medical

  • Retirement

We look for employees who are reliable, good communicators, and have a passion for helping people ... Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job ...

KEESLER FEDERAL

IT Support Analyst I 5210

Jackson, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides enterprise service request system management, support request fulfillment, system ... Must be able to evaluate projects and help desk tickets and prioritize as necessary. * Must have ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Madison, MS

Help Desk Manager information

See Madison, MS salary details

$30.5K

$68.2K

$101.3K

How much do help desk manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for help desk manager in Madison, MS is $68,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Madison, MS?

The most popular types of Help Desk jobs in Madison, MS are:

What cities near Madison, MS are hiring for Help Desk Manager jobs?

Cities near Madison, MS with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

IT Support Engineer I

The Solutions Team Inc

Flowood, MS • On-site

Full-time

Medical, PTO

Re-posted 3 days ago

Job description

Description:

Position Overview

The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.

Key Responsibilities & Daily Tasks

  • Monitor and respond to incoming service tickets within SLA guidelines
  • Provide remote support via phone, email, and remote access tools
  • Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
  • Manage user accounts and basic Active Directory tasks
  • Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
  • Document all work clearly and professionally
  • Escalate issues to Level II Engineers when appropriate
  • Assist with onboarding and offboarding tasks
  • Participate in on-call rotation as assigned


Requirements:

Required Skills & Qualifications

  • 1–3 years of help desk or desktop support experience (MSP preferred)
  • Strong working knowledge of Windows and Microsoft 365
  • Foundational networking knowledge
  • Strong communication and customer service skills

Preferred Qualifications

  • CompTIA or Microsoft certifications
  • Experience with ConnectWise, N-able, BeyondTrust, Huntress
  • Basic PowerShell knowledge
  • macOS/iOS support experience

Benefits & Perks

  • Paid Time Off (PTO) and company-observed paid holidays
  • Health insurance options for eligible employees
  • CrewHu employee recognition and rewards program
  • $50 monthly cell phone stipend
  • Company-provided equipment and tools
  • Ongoing training and professional development opportunities

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