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Help Desk Manager Jobs in Madison, MS (NOW HIRING)

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

Innosoul inc

Help Desk Analyst

Jackson, MS · On-site

$17.75 - $24.50/hr

... help desk related issues. Experience analyst with a background in system diagnosing software ... Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails ...

Integrated Resources INC

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...

Steadfast Technology

Business Analyst

Pearl, MS · On-site

... help desk related issues. Acting as an experienced analyst with a strong background in system ... Key day-to-day tasks include managing incoming tickets, documenting, prioritizing, and tracking ...

Steadfast Technology

Business Analyst

Madison, MS · On-site

... help desk related issues. Acting as an experienced analyst with a strong background in system ... Key day-to-day tasks include managing incoming tickets, documenting, prioritizing, and tracking ...

Steadfast Technology

Business Analyst

Jackson, MS · On-site

... help desk related issues. Acting as an experienced analyst with a strong background in system ... Key day-to-day tasks include managing incoming tickets, documenting, prioritizing, and tracking ...

SystemDomain, Inc.

"Business Analyst"

Jackson, MS · On-site

... issues, manage support tickets, perform data corrections, and collaborate with business and ... Serve as the primaryy point of contact for users experiencing help desk and application support ...

TechSource Solutions Inc

Be Seen First

Managed IT Services Technician

Madison, MS · On-site

$40K - $90K/yr

... help desk, remote, and on-site support across a variety of technologies. This is a great ... Respond to client service requests by phone, email, and remote management tools while meeting ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Madison, MS

Help Desk Manager information

See Madison, MS salary details

$30.5K

$68.2K

$101.3K

How much do help desk manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for help desk manager in Madison, MS is $68,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,700.00 and $81,400.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Madison, MS? The most popular types of Help Desk jobs in Madison, MS are:
What job categories do people searching Help Desk Manager jobs in Madison, MS look for? The top searched job categories for Help Desk Manager jobs in Madison, MS are:
What cities near Madison, MS are hiring for Help Desk Manager jobs? Cities near Madison, MS with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Help Desk Technician

Help Desk Technician

Ruri Software Technologies LLC

Jackson, MS • On-site

$25/hr

Full-time

Posted 8 days ago

Job description

Role : Help Desk Support Technician
Location : Jackson, MS - Onsite
Relocation is accepted
$25/ hr on W2
role will focus on providing all levels of support to our customer base, both remotely and onsite. The candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. The candidate must also have excellent communication skills.
Must Have Skills:
3+Years experience Required
Experience working in a help desk environment
Experienced with providing support for M365 Applications
Experience providing remote assistance using various platforms
Experience in desktoplaptop troubleshooting, and software installation
Hardware Implementation and Deployment
Basic Active Directory Management

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