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Help Desk Manager Jobs in Exton, PA (NOW HIRING)

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Familiarity with Entra ID (Azure AD), including user group administration and password management.

UHS

Associate Customer Service Center Coordinator

PA · On-site

$16.25 - $21.25/hr

Adheres to UHS Service Level and Change Management Policies. * Establishes and maintains regular ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

UHS

Associate Customer Service Center Coordinator

Wayne, PA · On-site

$16.25 - $21.25/hr

Adheres to UHS Service Level and Change Management Policies. * Establishes and maintains regular ... One or more years of Help Desk\ Information Systems knowledge is preferred. * Basic knowledge of ...

Implify Inc

Help desk Analyst

Blue Bell, PA

$19.50 - $26.75/hr

... project management, custom and package applications software development, systems integration ... Helpdesk Analyst / Insurance Agent / Customer Service Location: Bluebell, PA 19422 Duration: 4+ ...

PHMC

IT Service Desk Lead

Philadelphia, PA · On-site

This role, positioned between IT management and service desk staff, is responsible for supporting ... Five to eight years of professional IT help desk or customer support experience required

1 point system

Help Desk Analyst

Wilmington, DE · On-site

$20 - $27.25/hr

Hardware - Dell Laptops / desktops Software - MS O365, Adobe Acrobat, ServiceNow Customer service skills are very important. Technical troubleshooting skills a must Ability to communicate both oral ...

CBIZ Talent and Compensation Solutions

Be Seen First

IT Software Support Desk Manager

King Of Prussia, PA · On-site

$90K - $100K/yr

CBIZ Talent Solutions is seeking an experienced IT Software Support Desk Manager to oversee daily technical software support operations and ensure a high level of service across our client ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Exton, PA

Help Desk Manager information

See Exton, PA salary details

$36.2K

$80.9K

$120.2K

How much do help desk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for help desk manager in Exton, PA is $80,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $96,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Exton, PA?

The most popular types of Help Desk jobs in Exton, PA are:

What cities near Exton, PA are hiring for Help Desk Manager jobs?

Cities near Exton, PA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Exton, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $80,861 per year, or $38.9 per hour.

Help Desk Analyst

Soni Resources

Berwyn, PA • On-site

$19.75 - $26.75/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia-to join our IT Support Services team. This role encompasses both Tier One and Tier Two responsibilities, offering a growth path for candidates with varying levels of experience. You will provide technical support for Windows-based hardware and software, Mobile Devices, Entra ID (Azure AD), password resets, and general IT troubleshooting. This is an on-site opportunity that will see the successful candidate on-site daily in either Center City or King of Prussia.
Key Responsibilities:
  • Serve as the first point of contact for end-user technical support via phone, email, or ticketing system.
  • Provide basic troubleshooting for Windows OS, mobile devices, Microsoft 365, and standard desktop applications.
  • Assist with Entra ID (Azure AD) password resets and account lockouts.
  • Resolve common hardware issues (e.g., monitors, printers, peripherals).
  • Log and track support requests in the ticketing system.
  • Escalate unresolved issues to Tier Two with detailed documentation.
  • Contribute to internal knowledge base and support documentation.

Qualifications:
  • 1+ year of experience in IT support or customer service.
  • Basic knowledge of Windows OS and Microsoft 365.
  • Familiarity with Entra ID (Azure AD), including user group administration and password management.
  • Experience with remote support tools and ITSM/ticketing systems.
  • Strong communication and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) preferred.

Benefits:
  • Competitive salary based on experience and tier level
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development and certification support

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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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