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Help Desk Manager Jobs in Exton, PA (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

$60 - $80/hr

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands‑on position responsible for supervising and coordinating the operation and maintenance of the ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience ...

Higher Information Group

Help Desk Technician

Malvern, PA · On-site

$19.75 - $26.50/hr

Manage Active Directory tasks such as user creation, deletion, permissions, and password resets and ... Help desk: 1 year (Preferred) * Windows: 1 year (Preferred) Work Location: In person Benefits found ...

New

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Jira Service Management Helpdesk application * Experience using GroupLink ...

County of Delaware

Help Desk Technician

Media, PA

$22.06/hr

Summary The Help Desk Technician is responsible for receiving requests for support or advice from ... Manage user account information in Active Directory and within applications, including changes in ...

New

Temple Health

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and requests utilizing Help Desk tracking tools, and collaborating with other team members and ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Minimum skills and experience: • Minimum 2 years of experience working in single point of contact help desk. • Experience using GroupLink's Everything Helpdesk application. • Strong customer ...

Temple Health

Lead Help Desk Analyst

Philadelphia, PA · On-site

Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and request utilizing Help Desk tracking tools and collaborating with other team members and ...

360 IT Professionals

Help Desk Specialist

Radnor, PA

Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: * Previous IT Service Desk experience including: * Experience investigating and supporting end user technology ...

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manages and prioritizes assigned issues/tickets appropriately. * Demonstrates superior customer ...

Temple University

Sr. Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and requests utilizing Help Desk tracking tools, and collaborating with other team members and ...

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Help Desk Manager information

See Exton, PA salary details

$36.2K

$80.9K

$120.2K

How much do help desk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for help desk manager in Exton, PA is $80,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $96,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Exton, PA?

The most popular types of Help Desk jobs in Exton, PA are:

What cities near Exton, PA are hiring for Help Desk Manager jobs?

Cities near Exton, PA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Exton, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $80,861 per year, or $38.9 per hour.

IT Help Desk Manager

Mondo

Glenside, PA • Remote

$35 - $44/hr

Other

Medical, Dental, Vision

Re-posted 26 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: 3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff Proficiency with Google Workspace administration and support Proficiency with Microsoft Intune for device management Experience managing new user setup and onboarding processes Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) Bachelor's degree in a related field Preferred Qualifications: Experience working in a higher education environment Strong collaboration and problem-solving skills in an internal business-facing support setting Familiarity with ITIL frameworks and help desk best practices Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies