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Entry Level Help Desk Jobs in Exton, PA (NOW HIRING)

Planet Fitness

Service Desk

Elkton, MD · On-site

$16 - $16.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Elkton, MD · On-site

$15 - $15.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Elkton, MD

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Elkton, MD

$15 - $15.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Elkton, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Elkton, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Elkton, MD · On-site

$16 - $16.50/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk

Elkton, MD · On-site

$15/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk- Overnight

Elkton, MD

$16/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

Planet Fitness

Service Desk- Overnight

Elkton, MD · On-site

$16/hr

Growth Opportunities: over 90% of our management team started as an entry level team member ... Positive attitude and willingness to help others; * Ability to maintain composure in difficult ...

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All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Exton, PA

Entry Level Help Desk information

See Exton, PA salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk in Exton, PA is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Exton, PA?

The most popular types of Help Desk jobs in Exton, PA are:

What cities near Exton, PA are hiring for Entry Level Help Desk jobs?

Cities near Exton, PA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Exton, PA as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,476 per year, or $22.3 per hour.

Entry Level IT Help Desk Technician

internu

Bryn Mawr, PA • On-site

Full-time

Re-posted 15 days ago

Job description

MAJOR RESPONSIBILITIES AND DUTIES
  1. Help Desk and User Support
  • Answer inbound telephone and email desktop and systems support requests.
  • Responsible for all end user software support, including: Windows based operating systems, Microsoft Office suite, and financial industry applications.
  • Responsible for all end user hardware support including: a demonstrated knowledge in PC (hardware) repair, fax machine and printer clearing and basic service.
  • Responsible for the deployment of PC computers, laptops, mobile devices and cloud PCs
  • Responsible for new user training and technology introduction.
  • Document and research all problems and resolutions via online utilities.
  • Communicate with customer; provide status updates, and follow-up ensuring user satisfaction.
  • Escalate problems to appropriate IT personnel or IT management as necessary.
  • Handle first-level request without assistance, maintain a high first-level resolution rate.
  • Daily contact with all levels of employees and customers primarily to share and receive information regarding problem resolution, "how to" requests and expectations of resolution timeframe.
  • Identify areas for process improvement; technical and procedural.
  • Perform routine patching and maintenance on user PCs and servers.
  • General support of all devices electrical or electronic, including AV equipment, video teleconferencing, audio teleconferencing and archival storage equipment.
  1. Windows Active Directory and Microsoft 365 Administration
  • Manage Active Directory administration of current environment and new additions.
  • Maintain and preserve system security.
  • Document all user, group and access rights.
  1. Assist in Managing Network Servers and Infrastructure
  • Helps support all network hardware and software infrastructure including: Windows Operating Systems, Intel servers and network switch and router fabric.
  • Perform routine patching and maintenance on all network servers.
  • Monitor network and server performance and recommend/perform appropriate corrective action.
  • Help manage current IP based network, including routing, switching, cabling and WAN connections.
  • Perform emergency service after-hours when needed.
  1. Serve as resource for all new infrastructure, software implementation and engineering projects:
  • Work with senior IT staff to install and configure sponsor supplied software to remotely access proprietary trading systems.
  • Work with senior IT staff to coordinate firewall changes and network IP routing changes as needed.
  • Work with department supervisory staff to solve business process challenges and implement a project plan to increase productivity.

Education and Training:

  • Minimum: 2 year Associate Degree program in Computers, Electrical Engineering or similar technology. Or, current Microsoft Certified Solutions Expert (MCSE) certificate. Or, current Cisco Certified Network Administrator (CCNA)

Requirements:

  • 1-3 years work experience in IT/network help desk support role.
  • Experience in working on projects.
  • Previous experience in the financial services industry is helpful.

Apply