ZipRecruiter

Log In

2

Entry Level Help Desk Jobs in Lancaster, PA (NOW HIRING)

Planet Fitness

Club Manager

Goldsboro, PA · On-site

$24.04/hr

We Are Passionate - Positive energy with a real desire to help others. * We Are Ambitious - Always ... Growth Opportunities over 90% of our management team started as an entry level team member! * PTO ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Lancaster, PA · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... This is not an entry-level Project Manager position. We are looking for an experienced commercial ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

York, PA · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... This is not an entry-level Project Manager position. We are looking for an experienced commercial ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

York, PA · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... This is not an entry-level Project Manager position. We are looking for an experienced commercial ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Lancaster, PA · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... This is not an entry-level Project Manager position. We are looking for an experienced commercial ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Lancaster, PA

Entry Level Help Desk information

See Lancaster, PA salary details

$12

$22

$32

How much do entry level help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk in Lancaster, PA is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Lancaster, PA?

The most popular types of Help Desk jobs in Lancaster, PA are:

What cities near Lancaster, PA are hiring for Entry Level Help Desk jobs?

Cities near Lancaster, PA with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Lancaster, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,798 per year, or $22.5 per hour.

IT Help Desk Technician

Stratix Systems Inc

Wyomissing, PA • On-site

Full-time

Re-posted yesterday

Job description

Description

Stratix Systems is growing and seeking an entry-level IT Help Desk Technician to join our team!


This is an incredible opportunity to join an innovative, growing industry leader and be an integral part of our dynamic team. Our IT Help Desk Technician is responsible for resolving incoming requests for technical assistance on standard commercial and proprietary computer applications. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements. We are looking for a calm, cool, and collected professional who provides exceptional customer service to both internal and external clients by being timely, professional, courteous, polite and process and detail-oriented. Consistent customer care, quality standards, and reporting requirements are core competencies of the position.


DUTIES AND RESPONSIBILITIES include, but are not limited to:


  • Provide comprehensive remote technical support services to Stratix clients
  • Take all steps to troubleshoot issues reported. Resolve issue or escalate appropriately.
  • Take all necessary steps to ensure customer satisfaction throughout the call
  • Create and submit detailed call logs documenting customer interactions in ConnectWise. Confirm and update customer profile information as needed
  • Follow all documented escalation procedures, including hand off times, for issues requiring intervention/escalation
  • Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
  • Maintain technical proficiency in all applications utilized by clients supported
  • Display a wide degree of creativity and latitude; Think independently and 'outside the box' for solutions.
  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all issues reported
  • Participate in client events, as appropriate (resource on site, client training, etc.)
  • Other duties as assigned

Requirements


  • Two-year college degree in computer science or information systems or Technical School, with up to two years related experience; or equivalent combination of education and experience is desired.
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Experience with ConnectWise a plus
  • Strong personal computer skills including electronic mail, record keeping, and internet applications such as Microsoft Office Suite are required
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

CERTIFICATES, LICENSES, REGISTRATIONS:


  • Professional certifications such as those offered by Microsoft, Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications would be ideal
  • A+ and Network+ certifications a huge plus
  • Must possess ability to continue to obtain relevant certifications and licenses
  • Valid PA Driver's License as the position may require occasional travel to clients' sites

Apply