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Help Desk Manager Jobs in Alabaster, AL (NOW HIRING)

General Informatics

Systems Engineer

Birmingham, AL · On-site

Provide Level II help desk support for hardware and software issues * Deploy and maintain desktop and laptop environments * Install and configure standard software applications * Manage system ...

General Informatics

Systems Engineer

Birmingham, AL · On-site

Provide Level II help desk support for hardware and software issues * Deploy and maintain desktop and laptop environments * Install and configure standard software applications * Manage system ...

Career Site

Front Desk

Birmingham, AL

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Alphabe Insight

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Manage appointment scheduling and maintain office calendar * Handle incoming and outgoing mail and ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Proficiency in computer systems and knowledge of hotel property management software * Outstanding ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Quanta Services

Information Technology Intern

Birmingham, AL

$12.75 - $17.25/hr

... help desk tickets) * Assist with installation, configuration, and maintenance of laptops, desktops, and mobile devices * Support user account management (Active Directory, password resets, access ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Manage appointment scheduling and maintain office calendar * Handle incoming and outgoing mail and ...

Home2 Suites

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ... Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety ...

Grand Bohemian Orlando

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Alabaster, AL

Help Desk Manager information

See Alabaster, AL salary details

$31.9K

$71.3K

$105.9K

How much do help desk manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for help desk manager in Alabaster, AL is $71,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $85,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Alabaster, AL? The most popular types of Help Desk jobs in Alabaster, AL are:
What job categories do people searching Help Desk Manager jobs in Alabaster, AL look for? The top searched job categories for Help Desk Manager jobs in Alabaster, AL are:
What cities near Alabaster, AL are hiring for Help Desk Manager jobs? Cities near Alabaster, AL with the most Help Desk Manager job openings:
Help Desk Manager jobs near you

Systems Engineer

General Informatics

Birmingham, AL • On-site

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

The Systems Engineer provides comprehensive technical support across multiple client environments, handling both hardware and software solutions. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization.
Key Responsibilities:
Technical Support:
  • Provide Level II help desk support for hardware and software issues
  • Deploy and maintain desktop and laptop environments
  • Install and configure standard software applications
  • Manage system updates, patches, and upgrades
  • Support network infrastructure and security systems

Client Environment Management:
  • Work across multiple client environments
  • Configure and troubleshoot network equipment
  • Manage Active Directory and Office 365 environments
  • Support Windows Server and desktop operating systems
  • Assist with virtualization platforms (VMware/Hyper-V)

Service Delivery:
  • Create and maintain detailed ticket documentation
  • Coordinate with clients on issue resolution
  • Support sales team with technical designs
  • Follow established support procedures
  • Participate in 6-week on-call rotation

Infrastructure Support:
  • Configure networking equipment (SonicWall/Ruckus/Cisco/Unifi)
  • Manage network protocols (DHCP, DNS, VLANs)
  • Support Microsoft environments
  • Implement security best practices
  • Assist with automation initiatives

Required Qualifications:
  • 2+ years help desk or technical support experience
  • Strong knowledge of Microsoft desktop operating systems
  • Experience with network troubleshooting
  • Understanding of IT security principles
  • Excellent customer service skills

Technical Skills:
  • Microsoft Windows desktop/server operating systems
  • Active Directory and Office 365
  • Basic networking and security
  • Hardware troubleshooting
  • Ticketing systems
  • SharePoint administration
  • Basic scripting and automation

Skills and Competencies:
  • Strong diagnostic abilities
  • Excellent communication skills
  • Problem-solving capabilities
  • Time management
  • Customer service orientation
  • Team collaboration
  • Attention to detail

Additional Responsibilities:
  • Maintain technical documentation
  • Support project implementations
  • Assist with client presentations
  • Consistently demonstrates "Can Do, Will Do!" attitude
  • On-call rotation. Some evening/weekend work at times with no notice.
  • Other duties as assigned

Success Metrics:
  • Timesheets are accurate and submitted on time
  • Ticket resolution times
  • Customer satisfaction ratings
  • First-call resolution rate
  • SLA compliance
  • Documentation quality
  • Technical knowledge growth
  • Client environment stability

Travel: Travel to customer sites using your own vehicle. No overnight travel.
Working Conditions:
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height).
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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