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Help Desk Manager Jobs in Alabaster, AL (NOW HIRING)

Arch Amenities Group

Front Desk

Birmingham, AL · On-site

$13 - $16.75/hr

... management entities, bringing together trusted leadership and innovative solutions ... Arch Amenities Group proudly operates today with the vision to help maximize the potential of space ...

Alphabe Insight

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Manage appointment scheduling and maintain office calendar * Handle incoming and outgoing mail and ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Proficiency in computer systems and knowledge of hotel property management software * Outstanding ... Because whatever you do here, you play a part in helping redefine the way quality hospitality is ...

Quanta Services

Information Technology Intern

Birmingham, AL

$12.75 - $17.25/hr

... help desk tickets) * Assist with installation, configuration, and maintenance of laptops, desktops, and mobile devices * Support user account management (Active Directory, password resets, access ...

Tru by Hilton

Front Desk Associate

Vestavia Hills, AL · On-site

$14 - $18/hr

RAM Hotels - a dynamic, thriving, innovative hotel management company headquartered in Columbus ... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

Limitless East Marketing

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Manage appointment scheduling and maintain office calendar * Handle incoming and outgoing mail and ...

Grand Bohemian Orlando

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

Home2 Suites

Front Desk Associate

Birmingham, AL · On-site

$13 - $16.75/hr

... to guests, help guest in making choices; use suggestive selling techniques to promote rooms and ... Report unusual occurrences or requests to the Manager or Assistant Manager; understand all safety ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Manage appointment scheduling and maintain office calendar * Handle incoming and outgoing mail and ...

Alphabe Insight Inc

Front Desk Agent

Birmingham, AL · On-site

$50K - $55K/yr

You will represent the company professionally and help maintain a smooth and efficient front office ... Manage appointment scheduling and maintain office calendar * Handle incoming and outgoing mail and ...

Grand Bohemian Mountain Brook

Front Desk Agent

Birmingham, AL · On-site

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

Davidson Hospitality Group

Front Desk Agent

Birmingham, AL

$13.25 - $16.75/hr

Join our team and help deliver unforgettable moments in a setting that celebrates creativity ... Proficiency in computer systems and knowledge of hotel property management software * Outstanding ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Alabaster, AL

Help Desk Manager information

See Alabaster, AL salary details

$31.9K

$71.3K

$105.9K

How much do help desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for help desk manager in Alabaster, AL is $71,288.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,200.00 and $85,100.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
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The most popular types of Help Desk jobs in Alabaster, AL are:

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The top searched job categories for Help Desk Manager jobs in Alabaster, AL are:

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Cities near Alabaster, AL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you

Front Desk

Arch Amenities Group

Birmingham, AL • On-site

$13 - $16.75/hr

Other

Re-posted 26 days ago

Arch Amenities Group rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Front Desk
Department: Various
Reports to: Site Director
Job Type: Non-Exempt
A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions.
Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology.
The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue.
Job Summary:
The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness.
Key Responsibilities:
  • Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
  • Adheres to policies of the facility and Arch Amenities Group.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area.
  • Keeps the area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money.
  • Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.
  • Additional duties as assigned.
Qualifications:
  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously
  • Professional manner, discretion, and appearanceExcellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Essential Function
Seldom
Occasionally
Frequently
Stationary Position -- Sitting or Standing
X
Active Position -- Walking, jogging, running
X
Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
X
Climb/Balance -- Stairs, ladders, ropes, equipment, beams
X
Stoop/kneel/crouch or crawl -- Position self, move
X
Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information
X
See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
X
Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
X
Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.
X
DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.
Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

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