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Help Desk Manager Jobs in Hawaii (NOW HIRING)

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

You Have: * 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure ...

Booz Allen Hamilton

IT Help Desk Specialist

Honolulu, HI · On-site

$43K - $90K/yr

IT Help Desk Specialist The Opportunity: Provide in-depth support and lead problem-solving and ... Knowledge of inventory management * Ability to follow appropriate disposal guidance * Ability to ...

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Help Desk Manager information

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$39K

$87K

$129.4K

How much do help desk manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for help desk manager in Hawaii is $87,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $103,900.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Hawaii?

The most popular types of Help Desk jobs in Hawaii are:

What are popular job titles related to Help Desk Manager jobs in Hawaii?

For Help Desk Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Hawaii look for?

The top searched job categories for Help Desk Manager jobs in Hawaii are:

What cities in Hawaii are hiring for Help Desk Manager jobs?

Cities in Hawaii with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Hawaii as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,045 per year, or $41.8 per hour.

Helpdesk Engineer, Senior

Booz Allen Hamilton

Honolulu, HI • On-site

$77.60 - $176/hr

Other

Medical, Life, Retirement, PTO

Re-posted 2 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description

As a senior ITSM delivery lead and help desk administrator, you’ll architect, deploy, and operate complex delivery environments across DoW clients. You’ll embrace an existing help desk implementation, document processes and workflows, including escalation, and advise on opportunities for efficiency improvement. You will interface with key stakeholders and users—internal delivery and engineering teams and cybersecurity professionals—to assure resilient data‑centric delivery. You will assist in designing and implementing custom policy to ensure positive control of delivery and access across hybrid environments, including edge solutions, and mentor the next set of storage engineers to help them grow into tomorrow’s data architects.

Responsibilities
  • Architect, deploy, and operate complex delivery environments across DoW clients.
  • Document help‑desk processes and workflows, including escalation, and recommend efficiency improvements.
  • Interface with stakeholders (delivery, engineering, cybersecurity) to ensure resilient data‑centric delivery.
  • Design and implement custom policy for delivery and access control across hybrid and edge environments.
  • Mentor storage engineers toward future data‑architect roles.
Qualifications
  • 8+ years of experience operating complex help‑desk environments, including troubleshooting, incident management, and SOP development.
  • Experience with identity systems such as Microsoft AD.
  • Experience with advanced ticketing systems such as ServiceNow or Jira.
  • Experience documenting workflows.
  • Ability to demonstrate cross‑functional communication with diverse engineering teams.
  • Secret clearance (required).
  • HS diploma or GED.
Nice to Have
  • Experience with AI in ITSM processes.
  • Experience working in federal, DoW, or IC agency environments.
  • Knowledge of federal information security policies, standards, procedures, directives, frameworks, security authorizations, assessment, and risk‑management processes for enterprise systems.
  • Bachelor's degree in IT, Cybersecurity, or Engineering.
  • ITIL, Atlassian, ServiceNow, or COBIT certification.
Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

Projected salary range: $77,600 to $176,000 (annualized USD). The range is indicative and based on factors such as location, education, knowledge, skills, competencies, and experience. Benefits include health, life, disability, financial, and retirement plans, paid leave, professional development, tuition assistance, work‑life programs, and dependent care.

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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