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Help Desk Manager Jobs in Hawaii (NOW HIRING)

C3EL

Senior Help Desk Manager

Honolulu, HI

Senior Help Desk Manager Security Clearance: Secret Location : Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is ...

C3EL

Senior Help Desk Manager Fort Shafter Flats, HI Apply **CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due ...

Oxford Solutions

Entry-Level Help Desk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

... Entry-Level Help Desk Technician for an onsite contract role in Honolulu, HI. This is a great ... Provision iPhones and iPads through the company s mobile device management system * Archive, wipe ...

CALIBRE Systems

Help Desk Technician

Honolulu, HI · On-site

$40K - $50K/yr

We are seeking a Help Desk Specialist to support our client out of Honolulu HI. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that ...

CALIBRE

Help Desk Technician

Honolulu, HI

$40K - $50K/yr

We are seeking a Help Desk Specialist to support our client out of Honolulu HI. The successful candidate must have prior IT Service Desk operations experience. This is an excellent opportunity that ...

CALIBRE Systems, Inc.

Help Desk Technician

Honolulu, HI · On-site

$19.75 - $26.75/hr

We are seeking a Help Desk Specialist to support our client out of Honolulu, HI, serving as the initial point of contact for technical support and troubleshooting user issues related to hardware and ...

Booz Allen Hamilton

Senior Helpdesk Engineer

Honolulu, HI · On-site

$77K - $176K/yr

You Have: * 8+ years of experience operating complex help desk environments providing simple troubleshooting to complex problem solving, including incident management and standard operating procedure ...

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Help Desk Manager information

See Hawaii salary details

$39K

$87K

$129.4K

How much do help desk manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for help desk manager in Hawaii is $87,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $103,900.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Hawaii? The most popular types of Help Desk jobs in Hawaii are:
What are popular job titles related to Help Desk Manager jobs in Hawaii? For Help Desk Manager jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Hawaii look for? The top searched job categories for Help Desk Manager jobs in Hawaii are:
What cities in Hawaii are hiring for Help Desk Manager jobs? Cities in Hawaii with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Hawaii as of July 2026, with employment types broken down into 73% Full Time, 24% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $87,045 per year, or $41.8 per hour.
Senior Help Desk Manager

Senior Help Desk Manager

C3EL

Honolulu, HI

Full-time

Posted 8 days ago

Job description

**CONTINGENT UPON CONTRACT AWARD**Overview:

Job Title: Senior Help Desk Manager

Security Clearance: Secret

Location: Fort Shafter Flats, HI

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)

Description:

C3EL is seeking a cleared Senior Help Desk Manager to join our on-site team at Fort Shafter Flats in Honolulu, Hawaii. This position is responsible for managing and providing leadership to a tiered Help Desk team supporting multi-classification network environments. The Senior Help Desk Manager will oversee daily IT support operations, ensure service level compliance, and provide expert troubleshooting across hardware, software, and network systems in support of Department of Defense missions.

Responsibilities will include, but not be limited to:

  • Lead and manage Tier I–III Help Desk operations supporting SIPR, NIPR, and CENTRIX networks.
  • Supervise Help Desk staff to ensure timely incident resolution and adherence to established Service Level Agreements (SLAs).
  • Manage and track service tickets using Altiris Help Desk and Remedy systems.
  • Oversee incident response, escalation procedures, and shift coverage to maintain continuous support.
  • Troubleshoot and resolve complex hardware and software issues across workstations, servers, and mobile devices.
  • Provide support for A/V equipment, Active Directory, and command-specific applications (ITRS, iPERMS, DTS, etc.).
  • Manage OS delivery and deployment methods using Altiris Deployment Solution (DS) and SCCM.
  • Support and troubleshoot USARC-specific application servers, including RCAS, RLAS, and DMO.
  • Ensure compliance with DoD and organizational cybersecurity policies and procedures.
  • Develop and maintain Help Desk documentation, knowledge base entries, and performance metrics.
Minimum Qualifications:
  • U.S. Citizenship.
  • An active, in-scope US Government issued Secret clearance.
  • Current DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent).
  • Minimum of eight (8) years of experience providing IT support services in a tiered Help Desk environment.
  • Extensive experience in:
    • Altiris Help Desk and Remedy ticket tracking systems
    • Managing Help Desk personnel and ensuring SLA compliance
    • Troubleshooting within SIPR, NIPR, CENTRIX, and STAMIS environments
    • Active Directory, A/V, servers, and mobile devices
    • OS deployment and software delivery (Altiris DS, SCCM, etc.)
    • USARC-specific systems such as RCAS, RLAS, and DMO
    • Troubleshooting command applications (ITRS, iPERMS, DTS, etc.)
Preferred Qualifications:
  • Experience supporting DISA, USARPAC, and USARC IT Tiered Support Services.
  • Extensive knowledge of Altiris Help Desk Solution, Altiris Deployment Solution, and Altiris Software Delivery environments.
Education:
  • A minimum of a High School diploma or equivalent is required.