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Help Desk Data Analyst Jobs in Indiana (NOW HIRING)

nLeague Services Inc

Helpdesk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Job ID: (785852) Helpdesk Analyst Location: Indianapolis, IN Duration: 12+ Months (Possibility of ... Generate reports on data quality trends and help develop training materials.

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

) Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Experience * 2-5 years of service desk or technical support experience, or equivalent training ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN

$19.75 - $26.75/hr

Enterprise Helpdesk Analyst Majestic Care is looking for Enterprise Helpdesk Analyst to join our ... Experience * 2-5 years of service desk or technical support experience, or equivalent training ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Complete write-offs, master data management, and missing payment activities in a timely manner ... Strong analytical skills with high attention to detail and accuracy * Highly proficient in ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Complete write-offs, master data management, and missing payment activities in a timely manner ... Strong analytical skills with high attention to detail and accuracy * Highly proficient in ...

Cushman & Wakefield

Deal Desk Specialist

Indianapolis, IN · On-site

$26.56 - $31.25/hr

Complete write-offs, master data management, and missing payment activities in a timely manner ... Strong analytical skills with high attention to detail and accuracy * Highly proficient in ...

Danaher

Logistics Data Analyst

Indianapolis, IN · On-site

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The Logistics Analyst will use analytical tools to extract, validate, and organize logistics data ...

Danaher

Logistics Data Analyst

Indianapolis, IN

And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact ... The Logistics Analyst will use analytical tools to extract, validate, and organize logistics data ...

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in Indiana? For Help Desk Data Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in Indiana look for? The top searched job categories for Help Desk Data Analyst jobs in Indiana are:
Help Desk Data Analyst jobs near you

Helpdesk Analyst

Techmorgonite Software Solutions LLC

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Contractor

Re-posted 27 days ago

Job description

Immunization Helpdesk Analyst
 

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

·         Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

·         Investigate and resolve duplicate patient records and bad merges in the immunization registry.

·         Use data tools and matching algorithms to identify and correct data integrity issues.

·         Escalate complex data issues to technical teams or data stewards as needed.

·         Document all support interactions in the ticketing system and maintain accurate logs.

·         Provide guidance to users on best practices for data entry and record management.

·         Collaborate with IT and data quality teams to improve deduplication processes and system performance.

·         Collaborate with internal and external teams and assist on improving Data Quality metrics.

·         Assist in testing system updates and enhancements.

·         Generate reports on data quality trends and help develop training materials.

  Required/Desired Skills   SkillRequired /DesiredAmountof ExperienceAssociate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related fieldRequired0 Experience in a helpdesk, data quality, or healthcare IT support roleRequired4.5YearsExperience with deduplication tools, data matching, or record linkage techniquesRequired4.5YearsFamiliarity with immunization information systemsRequired0 Strong analytical and problem-solving skillsRequired0 Excellent communication and customer service abilitiesRequired0 Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office SuiteDesired0 Knowledge of HL7 messaging and public health data standardsDesired0 Experience working with state or local public health departmentsDesired0 Understanding of HIPAA and data privacy regulationsDesired0