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Help Desk Data Analyst Jobs in Indiana (NOW HIRING)

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Strong analytical and reasoning skills * Ability to work independently * Ability to ensure issues ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Strong analytical and reasoning skills * Ability to work independently * Ability to ensure issues ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

Service Desk Technician to their Help Desk team. This will be a 12 month contract with the high ... They are also willing to look at candidates that have experience doing service desk analyst work in ...

STI

Data Analyst

Indianapolis, IN · On-site

Data Analyst is responsible for collecting, processing, and analyzing data to help make data-driven decisions. This role involves working with large datasets, identifying trends, creating reports ...

Merchants Bancorp

Data Analyst

Carmel, IN · On-site

Ability to understand and help support data integrations for pulling new data sources into Microsoft Fabric for reporting and analysis purposes. * Perform data validation, reconciliation, and quality ...

Merchants Bank of Indiana

Data Analyst

Carmel, IN

Ability to understand and help support data integrations for pulling new data sources into Microsoft Fabric for reporting and analysis purposes. * Perform data validation, reconciliation, and quality ...

Purdue University

Data Analyst

West Lafayette, IN · On-site

Data Analyst City: West Lafayette Job Summary The Institutional Data Analytics + Assessment (IDA+A ... Strong attention to detail, quality, and self-directed work What Is Helpful: Applicants are not ...

Powers Health

Associate Data Analyst

Munster, IN · Remote

The Associate Data Analyst assists with data collection, preparation, validation, and basic analysis to help transform raw data into meaningful insights. The role works closely with business ...

JCREMC

Junior Data Analyst

Franklin, IN · On-site

Your expertise in data analysis, statistical modeling, and data visualization will play a crucial role in helping our organization optimize performance, identify trends, and uncover opportunities for ...

JCREMC

Junior Data Analyst

Franklin, IN

Your expertise in data analysis, statistical modeling, and data visualization will play a crucial role in helping our organization optimize performance, identify trends, and uncover opportunities for ...

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
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What job categories do people searching Help Desk Data Analyst jobs in Indiana look for? The top searched job categories for Help Desk Data Analyst jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Data Analyst jobs? Cities in Indiana with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Help Desk Associate

Help Desk Associate

Family Express Corporation

Valparaiso, IN • On-site

$15.75 - $21.25/hr

Full-time

Posted 2 days ago

Family Express rating

5.6

Company rating: 5.6 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

20th of 47 rated convenience stores

Job description

Position summary: The Help Desk Associate is the first level of response and support for our
stores and end-users. The position is responsible for answering, collaborating commenting,
troubleshooting, and providing resolution to first level information technology, facilities
inquiries, and support tickets.
General Purpose: To provide our customers with total satisfaction. To serve our community
through volunteerism and produce a return on assets which will assure the future prosperity of
our employees and our company. To be an ambassador of our "Living Brand" by building
relationships with our customers.
Role Qualifications:
  • Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education.
  • Dependable transportation
  • Able to travel daily between required Family Express locations or other non-Family Express locations when necessary

Position Responsibilities:
  • Prompt response to requests for support and assistance
  • Diagnose and resolve information technology hardware and software issues
  • Diagnose and resolve facilities' assets and equipment issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Able to identify and organize tickets according to priority
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Stay current with system information, changes and updates
  • Builds Relationships
  • Promotes Living Brand
  • Serves as Product Brand Advocate
  • Adheres to company approved accounting procedures
  • Promotes and is an advocate for "Safety"
  • Promotes Company mission statement
  • Fosters Company Culture
  • Seeks, promotes, and implements "Best Practices"

Requirements
Essential Skills and Experience:
  • Strong conviction to assist others
  • Customer service oriented
  • Strong stress tolerance
  • Situational awareness
  • Strong analytical and reasoning skills
  • Ability to work independently
  • Ability to ensure issues are resolved the first time
  • Time management and the ability to organize and manage multiple priorities with sense of urgency
  • Excellent interpersonal and highly effective communication skills
  • High performance team building and strong team player
  • Commitment to company mission and values
  • Intermediate mathematical skills
  • Constructively deals with conflict
  • Adaptability, flexibility and receptive to change
  • Effective decision making based on sound judgment and reasoning
  • Knowledgeable and proficient on Microsoft Office products and software

Nonessential Skills and Experience:
  • Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education
  • Previous retail experience. Preferably convenience stores

Reporting To This Position: No direct reports
Physical demands and work environment:
  • Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
  • Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30 minute intervals. Exposure to dirt, dust and cleaning solvents.

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