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Help Desk Data Analyst Jobs in California (NOW HIRING)

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

Provide analysis and appropriate recommendations to meet future needs. * Recommend, coordinate ... Manage the vendor(s) that provide the Bank's data/communication lines and act as the primary point ...

C2 Financial

Help Desk Technician

San Diego, CA · On-site

$22 - $25/hr

The Role As our Help Desk Technician, you'll be the first face our team sees when something breaks ... Understanding of how regulated industries handle data privacy and audit trails * Identity ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

Job Summary : SAIC is seeking an experienced Help Desk Technician to join their Technical ... data encryption to include Department of Defense and Intelligence Community security policies ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... data encryption to include Department of Defense and Intelligence Community security policies ...

SAIC

Help Desk Technician

San Diego, CA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... data encryption to include Department of Defense and Intelligence Community security policies ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering ... data encryption to include Department of Defense and Intelligence Community security policies ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

... and help improve service desk processes while delivering responsive, professional, and customer ... Follow established change management, incident management, cybersecurity, data handling, acceptable ...

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Help Desk Data Analyst information

What are the key skills and qualifications needed to thrive as a Help Desk Data Analyst, and why are they important?

To thrive as a Help Desk Data Analyst, you need a solid background in data analysis, troubleshooting, and customer support, usually supported by a degree in information technology or a related field. Familiarity with help desk ticketing systems, data visualization tools (such as Tableau or Power BI), and proficiency in Excel or SQL is commonly required. Strong communication, problem-solving abilities, and attention to detail help you efficiently address user issues and interpret data accurately. These skills are crucial for identifying trends, resolving technical problems quickly, and improving overall IT support operations.

How does a Help Desk Data Analyst typically interact with other IT teams to resolve complex technical issues?

A Help Desk Data Analyst frequently collaborates with various IT teams, such as network administrators, software developers, and system engineers, to diagnose and resolve complex user issues. When a problem exceeds the scope of standard troubleshooting, the analyst escalates the issue and provides detailed data insights and reports to assist higher-level support staff. This cross-team communication not only speeds up problem resolution but also ensures that recurring issues are documented for long-term improvements. Building strong relationships with other IT professionals and maintaining clear, concise documentation are key aspects of this collaborative environment.

What does a Help Desk Data Analyst do?

A Help Desk Data Analyst is responsible for analyzing data related to help desk operations, such as ticket volumes, response times, and issue trends. They use this information to identify areas for improvement, optimize workflows, and help the support team deliver better service. By generating reports and dashboards, they provide insights that assist management in decision-making and resource allocation. Their work ultimately helps improve customer satisfaction and the efficiency of IT support processes.
What are popular job titles related to Help Desk Data Analyst jobs in California? For Help Desk Data Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Desk Data Analyst jobs in California look for? The top searched job categories for Help Desk Data Analyst jobs in California are:
What cities in California are hiring for Help Desk Data Analyst jobs? Cities in California with the most Help Desk Data Analyst job openings:
Help Desk Data Analyst jobs near you
Infographic showing various Help Desk Data Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

HR Help Desk Manager

Oracle

San Francisco, CA

Full-time

Re-posted 17 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

55th of 242 rated software companies

Job description

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Help Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter

What Oracle employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

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