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Help Desk Associate Jobs in Simpsonville, SC (NOW HIRING)

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

Planet Fitness

Overnight Front Desk Associate

Simpsonville, SC · On-site

$12.50 - $16/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

Planet Fitness

Overnight Front Desk Associate

Simpsonville, SC · On-site

$12.50 - $16/hr

As an Overnight Front Desk Associate, you will be responsible for providing a superior level of ... Help to promote our Judgement Free Zone ® by connecting with members on the club floor, offering ...

Easy Mile Fitness

Front Desk Part-Time Associate

Easley, SC · On-site

$12 - $15.50/hr

Front Desk Part-Time Associate Hot Job Easley - Easley, SC 29640 Overview Position Type Part Time ... Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check ...

Easy Mile Fitness

Front Desk Part-Time Associate

Easley, SC · On-site

$12 - $15.50/hr

Position Summary: As a Front Desk Associate at Planet Fitness, you will be the first point of ... Help with equipment usage and direct members to the right resources. * Administrative Tasks: Check ...

Aloft by Marriott

Hotel Front Desk Agent

Greenville, SC

$13.50 - $17/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

McKibbon Hospitality

Hotel Front Desk Agent

Greenville, SC · On-site

$13.50 - $17/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

McKibbon Hospitality

Hotel Front Desk Agent

Greenville, SC · On-site

$12.50 - $15.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Simpsonville, SC

Help Desk Associate information

See Simpsonville, SC salary details

$12

$19

$29

How much do help desk associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk associate in Simpsonville, SC is $19.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.30 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Simpsonville, SC? The most popular types of Help Desk jobs in Simpsonville, SC are:
What are popular job titles related to Help Desk Associate jobs in Simpsonville, SC? For Help Desk Associate jobs in Simpsonville, SC, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Simpsonville, SC look for? The top searched job categories for Help Desk Associate jobs in Simpsonville, SC are:
What cities near Simpsonville, SC are hiring for Help Desk Associate jobs? Cities near Simpsonville, SC with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Simpsonville, SC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,571 per year, or $19 per hour.

Helpdesk Associate

NTT DATA Services

Greenville, SC • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 12 days ago

NTT Data rating

7.4

Company rating: 7.4 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

117th of 223 rated it services

Job description

Req ID: 341724
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate to join our team in Greenville, South Carolina (US-SC), United States (US).
All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.
NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.
Job Responsibilities Include:
  • This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
  • All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
  • Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
  • Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
  • Responsible for driving resolution of incidents on a 24/7 desk
  • Read text on computer screens for the duration of the shift
  • Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
  • Ensure a quiet, private workspace with high speed, wired internet
  • Travel up to 10% of the time, if required
  • Lift up to 25 lbs. if needed for equipment setup
  • Have a working cell phone for manager communication and Two-Factor Authentication

Preferred Qualifications:
  • Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
  • Minimum of 1 year of technical troubleshooting experience
  • High school diploma or equivalent required

Preferred Skills:
  • Experience in a call center environment
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong listening capabilities to fully understand caller's needs / requests
  • Exceptional ability to work optimally in a fast-paced environment

Basic Qualifications
Minimum 1 year Healthcare Call Center-Customer Service experience
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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About NTT DATA

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NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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