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Help Desk Jobs in Simpsonville, SC (NOW HIRING)

Sunshine House

IT Help Desk Technician

Greenville, SC · On-site

$20 - $22/hr

IT Help Desk Technician The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking an IT Help Desk Tech to assist our corporate ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site +1

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

NTT DATA Services

Helpdesk Associate

Greenville, SC · On-site

$17.50 - $23.50/hr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of ... NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help ...

Hargreaves Lansdown

Helpdesk Consultant

Greenville, SC · On-site +1

Health screening programme * Help@hand - confidential support including mental health counselling and remote GP * Wellhub - unlimited access to fitness providers and wellness coach sessions * Variety ...

Sunshine House

Center Support Assistant

Greenville, SC · On-site

$16/hr

The successful candidate will help assist the Facilities help desk. This includes coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair ...

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IT Support Specialist

Duncan, SC · On-site

$21 - $26/hr

Provide daily help desk support for plant and office employees. * Troubleshoot Windows desktops, laptops, software, and peripheral devices. * Set up and deploy computers, monitors, docking stations ...

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Help Desk information

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How much do help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk in Simpsonville, SC is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Simpsonville, SC?

The most popular types of Help Desk jobs in Simpsonville, SC are:

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For Help Desk jobs in Simpsonville, SC, the most frequently searched job titles are:

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Cities near Simpsonville, SC with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Simpsonville, SC as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $42,678 per year, or $20.5 per hour.

IT Help Desk Technician

Greenville, SC • On-site

Sunshine House
See more jobs at Sunshine Houseexternal

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

IT Help Desk Technician
The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking an IT Help Desk Tech to assist our corporate information technology team! We are hiring immediately, and would love to meet you.
We are looking for a friendly and professional individual to work in our corporate office in Greenville, SC. This position supports IT-related customer support to 100+ sites via help desk, email and phone.
Pay rate of $20-$22 per hour

Location: 601 East McBee Ave. Greenville, SC 29601
Responsibilities

  • Respond to inquiries, concerns and requests about IT issues in a prompt and professional manner.
  • Gather information and determine the issue by evaluating and analyzing symptoms.
  • Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.
  • Identify and escalate priority issues per center's needs.
  • Accurately process and record calls; maintain accurate and thorough records in database.
  • Follow up with centers to verify issues have been resolved. Correct any open issues.
  • Proactively provide solutions to streamline and upgrade the problem resolution process.

Requirements

Education and Work Experience:

  • Minimum of one year of multi-site help desk or call center experience.
  • Working knowledge of basic Windows 10, Office 365 Office Suite, and iOS issues.
  • Working knowledge of NVR.
  • Computer proficiency, including with online ticketing systems and remote support tools.
  • Relevant industry experience a plus.

Competencies:

  • Strong customer focus with superior customer service skills.
  • Ability to listen and troubleshoot effectively.
  • Excellent verbal and written communication skills.
  • Ability to interact effectively with employees at all levels of the organization.
  • Ability to learn and take initiative to solve problems in a fast-paced environment.

Benefits

Why You'll Love Working at The Sunshine House:
Our team is our family. You invest in our children, and we invest in you! 

  • Competitive Pay: The pay range is just the starting point. Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations. Ask about how we support advancement (like tuition reimbursement) that may increase your pay.
    • Discounted childcare
    • Same day pay available
    • Referral bonus
  • Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC. Choices afford you control over how you'd like to receive your healthcare, and how much you want to pay for it.
    • Affordable Blue Cross Blue Shield plans
    • Company-paid life insurance
    • 401K retirement plan
    • Employee wellness program
  • Work-Life Balance: Your paid time off starts accruing from day one. And the longer you stay with the company, the more time off you earn - including 7 paid holidays.
    • Monday-Friday schedule
    • Employee discounts on major brands like Verizon
    • Paid Birthday holiday


About The Sunshine House:
For 50 years, The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old. We operate more than 100 schools across 7 states, helping children build a solid educational and social foundation while having fun. Learn more at www.sunshinehouse.com.
The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sunshine House prides itself on closely following state and federal laws designed to keep you protected. Follow the links below to learn about Discrimination, FMLA, and Polygraph protections. Information on additional employee rights can be found posted at each school.

Discrimination Information

FMLA Information

Polygraph Test Information

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