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Help Desk Associate Jobs in Lake Jackson, TX (NOW HIRING)

Extra Space Storage

Assistant Store Manager

Alvin, TX

$16.50 - $17/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

Extra Space Storage, Inc.

Assistant Store Manager

Alvin, TX · On-site

$16.50 - $17/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental ...

Extra Space

Assistant Store Manager

Alvin, TX · On-site

$16.50 - $17/hr

We look for employees who are reliable, good communicators, and have a passion for helping people ... Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e.car ...

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Help Desk Associate information

See Lake Jackson, TX salary details

$12

$18

$28

How much do help desk associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk associate in Lake Jackson, TX is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are popular job titles related to Help Desk Associate jobs in Lake Jackson, TX? For Help Desk Associate jobs in Lake Jackson, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Lake Jackson, TX look for? The top searched job categories for Help Desk Associate jobs in Lake Jackson, TX are:
What cities near Lake Jackson, TX are hiring for Help Desk Associate jobs? Cities near Lake Jackson, TX with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Lake Jackson, TX as of May 2026, with employment types broken down into 2% As Needed, 26% Full Time, 70% Part Time, 1% Temporary, and 1% Contract. Highlights an 90% Physical, and 10% Remote job distribution, with an average salary of $38,784 per year, or $18.6 per hour.
Front Desk Supervisor Holiday Inn Resort

Front Desk Supervisor Holiday Inn Resort

Golden Nugget Hotels & Casinos

Galveston, TX

$16 - $20.75/hr

Other

Posted 20 days ago

Golden Nugget rating

5.1

Company rating: 5.1 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

123rd of 133 rated casinos

Job description

Front Desk Supervisor

The Front Desk Supervisor is responsible for assisting the Front Desk Manager while providing attentive, courteous and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. The Front Desk Supervisor is also responsible for training of the Front Desk staff to ensure compliance and consistency in the front desk area.

Responsibilities:

  • Train all front desk personnel on proper procedures for handling customer complaints, reservations, etc.
  • Obtain all necessary information when taking room reservations and follow the rate quoting scenario.
  • Monitor all VIP and special guest request.
  • Review Front Office log and Trace File daily.
  • Fully comprehend and operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all closed out restricted dates.
  • Be aware of all rates, packages and promotions currently underway as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Follow and enforce all Hotel Division Hospitality hotel credit policies.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Maintain proper operation of the P.B.X. console and ensure that all standards are met, if applicable.
  • Establish and maintain good communications and teamwork with fellow associates and other departments with the hotel.
  • Assist the Front Desk Manager in ensuring that associates are following and maintain standards (i.e. answering phones, callbacks to guests, guest request log).
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are check in/out in a friendly, efficient and courteous manner.
  • Be able to perform, complete and ensue that all tasks and duties on the shift checklist are complete in a timely and efficient manner.

Qualifications:

  • High School diploma or equivalent required.
  • At least 2 to 3 years of progressive experience in a hotel or related field required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • This position does not earn tips

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