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Help Desk Assistant Jobs in Oregon (NOW HIRING)

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

Oregonstate

Front Desk Assistant

Bend, OR

Desk Assistants (DAs) are employees of the Office of Residential Education and Housing. Supervised ... and help them flourish andTHRIVE. * Students receiving Work Study as part of their financial aid ...

360 IT Professionals

Need Help Desk Support II

Salem, OR

$20 - $27.25/hr

Troubleshoot workstation hardware and operating system problems. * Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.

Monrovia

Sales Help Desk Craftsman

Dayton, OR · On-site

$17.75 - $22.75/hr

As a Help Desk Craftsman, you will support the sales teams with data entry and administrative tasks ... You'll assist the inside and outside sales reps to ensure all administrative tasks involved in ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$25/hr

... * Assist users with Windows-based troubleshooting and common desktop-support issues. * Deliver ... At least 1 year of customer service, help desk, or technical support experience . * Strong verbal ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$25/hr

... * Assist users with Windows-based troubleshooting and common desktop-support issues. * Deliver ... At least 1 year of customer service, help desk, or technical support experience . * Strong verbal ...

Monrovia

OR - Sales Help Desk Craftsman

Dayton, OR · On-site

As a Sales Help Desk Craftsman, you will collaborate with the Outside & Inside Sales Craftsmen to assist with administrative and data entry projects. What You'll Do * You'll process orders, retail ...

Monrovia

OR - Sales Help Desk Craftsman

Dayton, OR

As a Sales Help Desk Craftsman, you will collaborate with the Outside & Inside Sales Craftsmen to assist with administrative and data entry projects. What You'll Do * You'll process orders, retail ...

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Help Desk Assistant information

See Oregon salary details

$10

$22

$35

How much do help desk assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help desk assistant in Oregon is $22.04, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $24.38 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Oregon?

The most popular types of Help Desk jobs in Oregon are:

What cities in Oregon are hiring for Help Desk Assistant jobs?

Cities in Oregon with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,840 per year, or $22 per hour.

Help Desk Support

Salem, OR

360 IT Professionals
See more jobs at 360 IT Professionalsexternal

$20 - $27.25/hr

Contractor

Re-posted 15 days ago

Job description

Company Description

360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.

Job Description

The primary role is:
Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure ODOT PCs, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Assist IS in inputting accurate inventory information.

Qualifications

Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
May lead and direct the work of Contractor staff.
A wide degree of creativity and latitude is expected.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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