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Help Desk Assistant Jobs in Nevada (NOW HIRING)

IJW Whiskey Company

IT Help Desk Specialist

Winnemucca, NV · On-site

$75K - $85K/yr

System Administration: * Assist in maintaining our servers, ensuring their stability, security, and optimal performance. * Monitor system resource utilization, identify potential bottlenecks, and ...

Desert IT Solutions

Be Seen First

IT MSP Technical Team Lead

Las Vegas, NV · On-site

$60K - $80K/yr

... assist with escalations, mentor technicians, and help ensure tickets, projects, and client ... Manage and support the daily workflow of help desk and field technicians. * Handle escalated ...

State of Nevada (NV)

IT TECHNICIAN 3

Carson City, NV · On-site

$53K - $78K/yr

Help Desk Support: Detailed knowledge of: computer hardware, software, peripherals, and current ... Ability to: analyze problems, develop alternatives, and recommend appropriate solutions; assist ...

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Help Desk Assistant information

See Nevada salary details

$10

$21

$33

How much do help desk assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk assistant in Nevada is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.88 and $23.51 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Nevada? The most popular types of Help Desk jobs in Nevada are:
Help Desk Assistant jobs near you

IT Help Desk Specialist

IJW Whiskey Company

Winnemucca, NV • On-site

$75K - $85K/yr

Full-time

Re-posted 10 days ago

Job description

Summary:
Solidus Resources is a U.S.-based gold development company backed by Waterton Mining. The company is focused on advancing the Spring Valley Gold Project in Pershing County, Nevada, and specializes in taking high potential gold assets through late-stage development and into production. Solidus applies a technically rigorous, capital-disciplined approach to mine development, with a strong emphasis on environmental stewardship, operational safety, and community engagement.
The Spring Valley Gold Project is located in the prolific Humboldt Range, an area with approximately 60 million ounces of gold endowment within a 50-mile radius. Envisioned as a long-life, low-cost open-pit, heap-leach operation, Spring Valley has a robust resource base and considerable exploration upside along a 7-mile strike length across the Black Ridge fault zone.
With a leadership team experienced in engineering, permitting, and large-scale project execution, Solidus Resources is advancing Spring Valley through feasibility, permitting, and construction, with a clear path toward operational readiness. The company's goal is to responsibly unlock the value of U.S.-based gold assets while building a reputation for excellence in project delivery and sustainable dev
Position Overview:
As the IT Support Specialist, you will play a vital role in maintaining and optimizing our IT systems and ensuring their smooth operation. You will be responsible for handling various technology-related tasks, providing technical support to end-users, and contributing to the overall efficiency and security of our technology environment. This is an excellent opportunity for a proactive and versatile IT professional to contribute to our organization's success and be part of an exciting journey in the world of whiskey-making.
Job Responsibilities:
User Support and Technical Assistance:
  • Provide day-to-day technical support to end-users, addressing hardware, software, and network-related inquiries promptly and efficiently.
  • Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
  • Assist in setting up and configuring workstations, printers, and other peripherals for employees.

System Administration:
  • Assist in maintaining our servers, ensuring their stability, security, and optimal performance.
  • Monitor system resource utilization, identify potential bottlenecks, and take proactive measures to avoid disruptions.
  • Assist in data backups and contribute to disaster recovery planning.

Network Management:
  • Collaborate with the Senior Systems Administrator to implement network security measures and prevent unauthorized access.

Software and Hardware Management:
  • Install, upgrade, and configure software applications, ensuring they are properly licensed and updated.
  • Maintain an inventory of hardware and software assets, ensuring compliance with licensing agreements.

IT Security and Compliance:
  • Assist in implementing and enforcing IT security policies and procedures to safeguard sensitive data and protect against cyber threats.
  • Stay informed about the latest security threats and best practices, and actively participate in security awareness programs.

Documentation and Training:
  • Create and maintain technical documentation, including user guides and standard operating procedures.
  • Conduct training sessions to empower employees with essential IT skills and best practices.

Must have Qualifications:
  • 2-3 years of work experience as an IT Support Specialist, or a similar role.
  • Expert communicator with strong experience providing white-glove service to senior leaders and executives.
  • Solid knowledge of computer systems, hardware, software, and network administration.
  • Strong experience with Microsoft Windows and Office applications.
  • Proficiency in troubleshooting technical issues and providing timely solutions.
  • Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment.
  • A passion for technology and a proactive attitude towards staying updated with the latest IT trends and developments.
  • Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

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