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Help Desk Analyst Level 1 Jobs (NOW HIRING)

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... A minimum of one year of experience with the following operating systems including Windows, macOS ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

Progressive Global Energy

Help Desk Analyst

Syracuse, NY

$20.25 - $27.75/hr

Provide field engineer users with an excellent level of customer service keeping them informed of ... Qualifications - 1 to 5 years' related working experience Additional Information All your ...

22nd Century

Help Desk Analyst

Sterling, CO · On-site

$18.75 - $25.50/hr

Operations and Maintenance Helpdesk Analyst Duration: 13 Weeks Contract to Hire Start Date: 04/21 ... You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Key Responsibilities Provide Tier 1-2 support for Windows 10/11 operating systems, including break ... Level Job Type & Location This is a Contract position based out of Seneca Falls, NY. Pay and ...

Visium Resources, Inc.

$20 - $27.25/hr

We are seeking a customer-focused Level 1 Help Desk Analyst to provide first-line technical support for end users at a large pharmaceutical manufacturing campus in Clayton, NC. This role serves as ...

TEKsystems

Help Desk Analyst

Seneca Falls, NY · Remote

$20 - $23/hr

Key Responsibilities Provide Tier 1-2 support for Windows 10/11 operating systems, including break ... Level Job Type & Location This is a Contract position based out of Seneca Falls, NY. Pay and ...

blueStone

PC Technician/Help Desk

Lordstown, OH · On-site

$17.25 - $23.50/hr

The PC Technician/ Help Desk Analyst will provide PC Support and troubleshooting, and Android Phone Support. Qualifications 1+ year of experience as a PC Technician or Help Desk Analyst. Additional ...

Sunrise Systems, Inc.

Level 1 Service Desk Analyst

Phoenix, AZ · On-site

$20.25 - $27.75/hr

Level 1 Service Desk Analyst Phoenix, AZ 85086 Onsite 1 Years from projected start date Position Description: Service Desk Analysts assigned to the Service Desk team are responsible for the day to ...

S R International, Inc.

Help Desk Analyst

Phoenix, AZ · On-site

$25/hr

Familiarity with the ServiceNow ticketing environment and general IT support hierarchies (Tiers 1, ... Required experience: * 1 year of experience with Help desk or troubleshooting * Experience with ...

New

Vantage Point Recruiting

Help Desk Analyst

Augusta, ME · On-site

$20.25 - $27.75/hr

... ensuring one-call issue resolution. Maintain productivity and quality standards, act as liaison ... level. * Strong organization, data management and data entry skills.

Miami Jewish Health

Help Desk Analyst

Miami, FL · On-site

$19.75 - $27/hr

Miami Jewish Health is one of the largest providers of healthcare and living options for aging ... Identifies and escalates situations requiring urgent attention to 2nd/3rd-level support resources ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Promptly respond to help desk emails * Escalate issues to senior staff members by assigning ... lower level job tasks such as acquiring data and running reports * Run daily reports and hand ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Resolve first-level issues and compose new problem resolutions. * Read and interpret documents for ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... Provide Level 1 IT support. Perform as a technical specialist and diagnostician responsible for ...

247Hire

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

... Analyst to troubleshoot end-users network-related issues. Interacts with vendors to facilitate ... Skills and Requirements - Help desk calls Setup of new computers with required applications Printer ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed.

New

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Help Desk Analyst Level 1 information

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How much do help desk analyst level 1 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk analyst level 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Analyst Level 1 vs Help Desk Technician?

AspectHelp Desk Analyst Level 1Help Desk Technician
CertificationsCompTIA A+, ITIL Foundation (preferred)CompTIA A+, HDI Support Center Analyst (optional)
Work EnvironmentHelp desk support, remote or on-site, customer-facingTechnical support, troubleshooting hardware/software issues
Employer UsageIT support teams across industries, entry-level roleIT service providers, internal support teams

Help Desk Analyst Level 1 primarily handles initial customer inquiries, troubleshooting basic issues, and documenting support tickets. Help Desk Technicians often perform similar tasks but may focus more on hardware repairs and technical troubleshooting. Both roles require similar certifications and work environments, with overlapping responsibilities in providing technical support.

What are the key skills and qualifications needed to thrive as a help desk analyst level 1?

To thrive as a Help Desk Analyst Level 1, you need a solid understanding of basic IT concepts, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and standard office software is typically required. Excellent communication, patience, and customer service skills are important soft skills that set top performers apart. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are the responsibilities of a help desk analyst level 1?

A Help Desk Analyst Level 1 is responsible for providing first-line technical support to end users, typically through phone, email, or chat. Their main duties include troubleshooting basic IT issues, resetting passwords, installing software, and escalating more complex problems to higher-level support teams. They also document user interactions and solutions to ensure efficient problem resolution. Excellent communication and customer service skills are essential in this role.

How does a help desk analyst level 1 typically collaborate with other IT team members to resolve technical issues?

Help Desk Analyst Level 1 professionals often serve as the initial point of contact for end-user technical problems. While they handle many issues independently, more complex or unresolved cases are escalated to higher-level support or specialized IT teams. Effective communication and detailed documentation are essential when transferring tickets, ensuring a smooth handoff and faster resolution. Collaboration tools and ticketing systems are commonly used to keep everyone informed, and regular team meetings may be held to discuss recurring issues or process improvements.
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What cities are hiring for Help Desk Analyst Level 1 jobs? Cities with the most Help Desk Analyst Level 1 job openings:
What job categories do people searching Help Desk Analyst Level 1 jobs look for? The top searched job categories for Help Desk Analyst Level 1 jobs are:
Help Desk Analyst Level 1 jobs near you
Infographic showing various Help Desk Analyst Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

The Wistar Institute

Philadelphia, PA • On-site

$20.75 - $28.25/hr

Full-time

Posted 18 days ago

Job description

The Wistar Institute has an opening for a Help Desk Analyst to join our Information Technology department. The Help Desk Analyst is primarily responsible for configuration, installation, and the support of desktops, laptops, printers, telephones, and other peripheral devices throughout the organization. The position is the first line of support for the Institute, creating and triaging cases, as well as completing Tier 1 IT support issues.
Duties and responsibilities include:
  • Provides first-tier support for all desktop/laptop/mobile device hardware and software, printers, telephones, and any related equipment.
  • Assists with maintaining an inventory of IT assets.
  • Resolves and documents day-to-day issues reported through the ticketing system.
  • Manages and prioritizes assigned issues/tickets appropriately.
  • Demonstrates superior customer service as defined through customer satisfaction.
  • Completes assigned IT initiatives within agreed upon timeframe to deliver to user expectations.
  • Documents work following Standard Operating Procedures while also providing feedback to IT Leadership about potential improvements in processes and procedures.
  • Manages assigned projects, independently determining appropriate technology solutions and implementation timelines.
  • Creates, reviews, and maintains technical documentation.
  • Keeps abreast of current technology; maintains expert knowledge of the organization's supported hardware and software.
  • Supports a wide variety of customers and colleagues delivering exemplary technical support.
  • Responsible for other tasks and special projects as directed.
  • Flexibility in working outside of normal business hours in the event of an emergency or when additional support is required.
  • Protects the organization's value by keeping information confidential.

Requirements:
An AA/AS or BS in Computer Science or a combination of relevant education, IT certifications, and relevant experience is required. Experience with supporting/troubleshooting desktops, laptops, and other peripheral devices is required. A minimum of one year of experience with the following operating systems including Windows, macOS, iOS, and Android. A minimum of one year of experience working with Microsoft Office Suite Applications is required. A minimum of one year of experience with applicable workstation support is required.
Candidates must have a strong customer service orientation with the ability to present technical materials clearly to both technical and non-technical audiences. Must have the ability to work independently and as part of a team.
Highly Desired:
  • Experience with productivity software, such as Adobe Suite applications.
  • Experience with configuring, deploying, and supporting client systems in a highly managed environment.
  • Experience with Linux platforms, such as Ubuntu and/or CentOS.
  • Experience with Active Directory and M365 Administration.
  • Experience with Endpoint Security Solutions.
  • Experience with Virtual Desktop delivery platforms, such as VMware.
  • Basic Networking (DHCP, VLAN, and Wireless Network Configurations)
  • Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+)
  • Experience in a biological laboratory computing environment.

The Wistar Institute is a world leader in early-stage discovery science in the areas of cancer, immunology, and infectious disease. Wistar is committed to accelerating research advances from bench to bedside through brilliant science and distinctive approaches to collaboration among scientific investigators and academic and industry partners. Wistar's dynamic environment supports the advancement of discoveries that will change the future of human health.
The Wistar Institute is located in the University City area of Philadelphia, in the heart of the University of Pennsylvania Campus. Wistar provides resources to its faculty and staff that enable them to conduct cutting edge collaborative research and provides for outstanding intellectual environments and state-of-the-art facilities.
We offer a competitive salary and excellent benefits package.
For more information about The Wistar Institute visit our website at www.wistar.org.
It is the policy of the Institute to provide equal employment opportunities to all individuals regardless of race, citizenship, ethnicity, color, creed, religion, marital status, national origin, ancestry, sex, age, veteran status, mental or physical disability (including HIV and AIDS), pregnancy, caregiver status, domestic or sexual violence victim status, sexual orientation, gender identity and expression, or on the basis of genetic information, or any other characteristic protected by federal, state, or local law, with respect to all terms and conditions of employment.

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