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Help Desk Analyst Level 1 Jobs (NOW HIRING)

Level 1 Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Help Desk Analyst

Phoenix, AZ · On-site

$20.62/hr

Help Desk Analyst Apply now Job No: 541702 Work Type: Full-time Location: PHOENIX Categories ... Level 1 and Level 2 support of the DCS end users. Job Duties: * Receives calls, emails and web ...

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

... help power one of the region's leading academic health systems. What We're Looking For To be ... Help Desk Analyst * Candidate must live in Nebraska or Iowa * Hybrid position with the ability to ...

Minimum one year of professional IT experience * Audio / Visual experience a plus * Valid Driver ... Excellent time management and interpersonal skills and a high-level attention to detail

Help Desk Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Job Title: Help Desk Analyst Location: Atlanta, GA 30334 (Remote) Duration: 12+ Month ... Perform hands-on fixes at the desktop level, including installing and upgrading software ...

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services ...

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

Help Desk Analyst

Chicago, IL · On-site

$40K - $55K/yr

... level of technical knowledge. Ensures understanding so that all staff is able to perform their job ... WHAT YOU MUST POSSESS Must Have: · A minimum of 1 year of experience in a help desk or similar ...

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study. There are two available Tier 1 positions. ***This requisition has an hour-long in-person ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application

Help Desk Analyst

Trenton, NJ · Hybrid

$20.50 - $28/hr

Help Desk Analyst Location: Trenton, NJ (Hybrid) Schedule: * Sat & Sun: 7am-3pm * Mon-Wed: 2pm-10pm ... MS Excel, Word, Visio (1 yr each - desired) Role Summary: Provide first-response Help Desk support ...

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... POSITION ROLE AND DELIVERABLES · We currently need a Help Desk Technician to provide level one ...

Help Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Our client is currently seeking a Help Desk Analyst 6+ Month Contract (can extend long term) ... By providing your phone number, you consent to: (1) receive automated text messages and calls from ...

New

Help Desk Analyst

Arcadia, CA · On-site

$28.10 - $33.65/hr

Help Desk Analyst Compensation: $28.10 - $33.65 per hour The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience ...

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months * LOCAL CANDIDATES * *MUST have IT Help Desk Call Center exp* * Provides technical assistance to both ...

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... The Analyst will be expected to provide a high level of customer service while handling a large ...

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg PA Duration: Long Term ***Contractors will work 5 days in the office and 5 days out of the office*** ***They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

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Help Desk Analyst Level 1 information

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$14

$24

$35

How much do help desk analyst level 1 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk analyst level 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Analyst Level 1 vs Help Desk Technician?

AspectHelp Desk Analyst Level 1Help Desk Technician
CertificationsCompTIA A+, ITIL Foundation (preferred)CompTIA A+, HDI Support Center Analyst (optional)
Work EnvironmentHelp desk support, remote or on-site, customer-facingTechnical support, troubleshooting hardware/software issues
Employer UsageIT support teams across industries, entry-level roleIT service providers, internal support teams

Help Desk Analyst Level 1 primarily handles initial customer inquiries, troubleshooting basic issues, and documenting support tickets. Help Desk Technicians often perform similar tasks but may focus more on hardware repairs and technical troubleshooting. Both roles require similar certifications and work environments, with overlapping responsibilities in providing technical support.

What are the key skills and qualifications needed to thrive as a help desk analyst level 1?

To thrive as a Help Desk Analyst Level 1, you need a solid understanding of basic IT concepts, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and standard office software is typically required. Excellent communication, patience, and customer service skills are important soft skills that set top performers apart. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are the responsibilities of a help desk analyst level 1?

A Help Desk Analyst Level 1 is responsible for providing first-line technical support to end users, typically through phone, email, or chat. Their main duties include troubleshooting basic IT issues, resetting passwords, installing software, and escalating more complex problems to higher-level support teams. They also document user interactions and solutions to ensure efficient problem resolution. Excellent communication and customer service skills are essential in this role.

How does a help desk analyst level 1 typically collaborate with other IT team members to resolve technical issues?

Help Desk Analyst Level 1 professionals often serve as the initial point of contact for end-user technical problems. While they handle many issues independently, more complex or unresolved cases are escalated to higher-level support or specialized IT teams. Effective communication and detailed documentation are essential when transferring tickets, ensuring a smooth handoff and faster resolution. Collaboration tools and ticketing systems are commonly used to keep everyone informed, and regular team meetings may be held to discuss recurring issues or process improvements.
More about Help Desk Analyst Level 1 jobs
What cities are hiring for Help Desk Analyst Level 1 jobs? Cities with the most Help Desk Analyst Level 1 job openings:
What job categories do people searching Help Desk Analyst Level 1 jobs look for? The top searched job categories for Help Desk Analyst Level 1 jobs are:
Infographic showing various Help Desk Analyst Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst Level 1 Entry Level

SystemsNet

Willow Grove, PA • On-site

$16 - $20/hr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Benefits:
  • Paid Holidays
  • Retirement Plan Matching
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

 
Why Join SystemsNet?
Are you an entry-level IT professional with a strong desire to learn, grow, and build a rewarding career? At SystemsNet, you'll have the opportunity to train alongside experienced technicians with decades of industry knowledge, gaining hands-on experience in a supportive and fast-paced environment.
We're a well-established Managed Services Provider (MSP) with immediate openings for Level 1 IT Support Technicians. This role is ideal for motivated individuals ready to be an active part of a collaborative team, assisting with daily IT operations across our help desk and field service departments. 
 
 Requirements: