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Help Desk Analyst Level 1 Jobs (NOW HIRING)

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA DDS Onsite Role LOCAL CANDIDATES *This position is located at DDS Headquarters in Conyers, Georgia*

Judge Group, Inc.

Help Desk Analyst

Scottsdale, AZ · On-site

$20 - $23/hr

Our large, FINTECH client is currently seeking a Help Desk Analyst (Contract/5 days/week) in ... By providing your phone number, you consent to: (1) receive automated text messages and calls from ...

Serenity Info Tech, Inc.

Help Desk Analyst

Middletown, CT · On-site

$20.75 - $28.50/hr

Help Desk Analyst 12 Months 1225 Silver Street Middletown, Connecticut 06457 Note: Candidate Must ... The candidate will provide telephone and remote control support for level one computer issues and ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

Community Options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

Minimum one year of professional IT experience * Audio / Visual experience a plus * Valid Driver ... Excellent time management and interpersonal skills and a high-level attention to detail

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Our Core Values Employees of Agile Defense are our number one priority, and the importance we place ...

Tstc

$20 - $27.25/hr

Demonstrate an increasing level of proficiency in hardware, software, networking and other ... Associates Degree in Technical field * 1-2 years desktop and network troubleshooting experience ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Agile Defense

Help Desk Analyst

Quantico, VA

$21.75 - $29.75/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Our Core Values Employees of Agile Defense are our number one priority, and the importance we place ...

Vallarta Supermarkets

$24 - $27/hr

Help Desk Analyst Classification: Non-Exempt Reports To: Help Desk Manager Pay scale: $24.00 - $27 ... Provide Level 1 and Level 2 support for store, corporate, and warehouse hardware and application ...

New

VivSoft Technologies

Help Desk Analyst

Herndon, VA · Remote

$21 - $28.75/hr

Title: Help Desk Analyst Location: Remote, USA Clearance: Public Trust Type: Full Time, W2 ... Monitor assigned tickets to ensure timely resolution and adherence to service level agreements ...

Pomeroy

Service Desk Analyst Level 1

Hebron, KY · Remote

$17/hr

The Service Desk Analyst I will provide first line support for clients. Will be responsible for ... One or more years of technical training in computer support preferred * Two or more years of ...

Vallarta Supermarkets

Help Desk Analyst

Valencia, CA · On-site

$24 - $27/hr

Help Desk Analyst Classification: Non-Exempt Reports To: Help Desk Manager Pay scale: $24.00 - $27 ... Provide Level 1 and Level 2 support for store, corporate, and warehouse hardware and application ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location ... level of customer service while supporting Colorado's digital government initiatives. Key ...

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All JobsHelp Desk Analyst Level 1 Jobs

Help Desk Analyst Level 1 information

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$14

$24

$35

How much do help desk analyst level 1 jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for help desk analyst level 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Analyst Level 1 vs Help Desk Technician?

AspectHelp Desk Analyst Level 1Help Desk Technician
CertificationsCompTIA A+, ITIL Foundation (preferred)CompTIA A+, HDI Support Center Analyst (optional)
Work EnvironmentHelp desk support, remote or on-site, customer-facingTechnical support, troubleshooting hardware/software issues
Employer UsageIT support teams across industries, entry-level roleIT service providers, internal support teams

Help Desk Analyst Level 1 primarily handles initial customer inquiries, troubleshooting basic issues, and documenting support tickets. Help Desk Technicians often perform similar tasks but may focus more on hardware repairs and technical troubleshooting. Both roles require similar certifications and work environments, with overlapping responsibilities in providing technical support.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst Level 1, and why are they important?

To thrive as a Help Desk Analyst Level 1, you need a solid understanding of basic IT concepts, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and standard office software is typically required. Excellent communication, patience, and customer service skills are important soft skills that set top performers apart. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are Help Desk Analyst Level 1 responsibilities?

A Help Desk Analyst Level 1 is responsible for providing first-line technical support to end users, typically through phone, email, or chat. Their main duties include troubleshooting basic IT issues, resetting passwords, installing software, and escalating more complex problems to higher-level support teams. They also document user interactions and solutions to ensure efficient problem resolution. Excellent communication and customer service skills are essential in this role.

How does a Help Desk Analyst Level 1 typically collaborate with other IT team members to resolve technical issues?

Help Desk Analyst Level 1 professionals often serve as the initial point of contact for end-user technical problems. While they handle many issues independently, more complex or unresolved cases are escalated to higher-level support or specialized IT teams. Effective communication and detailed documentation are essential when transferring tickets, ensuring a smooth handoff and faster resolution. Collaboration tools and ticketing systems are commonly used to keep everyone informed, and regular team meetings may be held to discuss recurring issues or process improvements.
More about Help Desk Analyst Level 1 jobs
What cities are hiring for Help Desk Analyst Level 1 jobs? Cities with the most Help Desk Analyst Level 1 job openings:
What job categories do people searching Help Desk Analyst Level 1 jobs look for? The top searched job categories for Help Desk Analyst Level 1 jobs are:
Help Desk Analyst Level 1 jobs near you
Infographic showing various Help Desk Analyst Level 1 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 22% Part Time, 1% Temporary, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst Level 1 Entry Level

Help Desk Analyst Level 1 Entry Level

SystemsNet

Willow Grove, PA • On-site

$16 - $20/hr

Full-time

Medical, Dental, Retirement, PTO

Posted 2 days ago

Job description

Benefits:
  • Paid Holidays
  • Retirement Plan Matching
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

Why Join SystemsNet?
Are you an entry-level IT professional with a strong desire to learn, grow, and build a rewarding career? At SystemsNet, you'll have the opportunity to train alongside experienced technicians with decades of industry knowledge, gaining hands-on experience in a supportive and fast-paced environment.
We're a well-established Managed Services Provider (MSP) with immediate openings for Level 1 IT Support Technicians. This role is ideal for motivated individuals ready to be an active part of a collaborative team, assisting with daily IT operations across our help desk and field service departments. 
 Requirements: