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Help Desk Analyst Level 1 Jobs (NOW HIRING)

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

... Maturing level of analytical ability to find solutions to increasingly difficult technical or ... Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a ...

G3 Recruiting Group

Help Desk Analyst

Kernersville, NC · On-site

$35 - $40/hr

We are seeking a Help Desk Analyst to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical assistance with computer hardware and software

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor as ...

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN · On-site

$30 - $36/hr

Job Title: Help Desk Analyst II Are you looking to take your IT career to the next level and ... Scipi has been 100% employee owned since 2014 and is one of the oldest ESOPs in the state of ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

... Help Desk Analyst, you will be the first point of contact for resolving technical issues and ... Provide exceptional Windows-based level 1-2 software, hardware, and network supportFormat PCs and ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... DoD IAT Level II Certification is required. * DoD Secret Clearance is required. * Top Secret with ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... Provide exceptional Windows-based level 1-2 software, hardware, and network support * Format PCs ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite ... Our overriding goal is to provide quality staffing solutions that help people, organizations, and ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level ...

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Competitive salary based on experience and tier level * Health, dental, and vision insurance ...

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

Maintain the highest level of guest service * Record events, problems and resolution in logs ... We are proud to share that our associates have made us one of Fortune's Best Companies to Work For!

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Role Overview Provide first-level technical support to users, resolving hardware, software, and ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7.Knowledge of BlackBerry ... Demonstrated analytical and problem solving skills. 9.Strong interpersonal and communication skills ...

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All JobsHelp Desk Analyst Level 1 Jobs

Help Desk Analyst Level 1 information

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How much do help desk analyst level 1 jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk analyst level 1 in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Analyst Level 1 vs Help Desk Technician?

AspectHelp Desk Analyst Level 1Help Desk Technician
CertificationsCompTIA A+, ITIL Foundation (preferred)CompTIA A+, HDI Support Center Analyst (optional)
Work EnvironmentHelp desk support, remote or on-site, customer-facingTechnical support, troubleshooting hardware/software issues
Employer UsageIT support teams across industries, entry-level roleIT service providers, internal support teams

Help Desk Analyst Level 1 primarily handles initial customer inquiries, troubleshooting basic issues, and documenting support tickets. Help Desk Technicians often perform similar tasks but may focus more on hardware repairs and technical troubleshooting. Both roles require similar certifications and work environments, with overlapping responsibilities in providing technical support.

What are the key skills and qualifications needed to thrive as a help desk analyst level 1?

To thrive as a Help Desk Analyst Level 1, you need a solid understanding of basic IT concepts, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and standard office software is typically required. Excellent communication, patience, and customer service skills are important soft skills that set top performers apart. These competencies are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are the responsibilities of a help desk analyst level 1?

A Help Desk Analyst Level 1 is responsible for providing first-line technical support to end users, typically through phone, email, or chat. Their main duties include troubleshooting basic IT issues, resetting passwords, installing software, and escalating more complex problems to higher-level support teams. They also document user interactions and solutions to ensure efficient problem resolution. Excellent communication and customer service skills are essential in this role.

How does a help desk analyst level 1 typically collaborate with other IT team members to resolve technical issues?

Help Desk Analyst Level 1 professionals often serve as the initial point of contact for end-user technical problems. While they handle many issues independently, more complex or unresolved cases are escalated to higher-level support or specialized IT teams. Effective communication and detailed documentation are essential when transferring tickets, ensuring a smooth handoff and faster resolution. Collaboration tools and ticketing systems are commonly used to keep everyone informed, and regular team meetings may be held to discuss recurring issues or process improvements.
More about Help Desk Analyst Level 1 jobs
What cities are hiring for Help Desk Analyst Level 1 jobs? Cities with the most Help Desk Analyst Level 1 job openings:
What job categories do people searching Help Desk Analyst Level 1 jobs look for? The top searched job categories for Help Desk Analyst Level 1 jobs are:
Help Desk Analyst Level 1 jobs near you
Infographic showing various Help Desk Analyst Level 1 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Help Desk Analyst

Methodist Health System

Dallas, TX • On-site

$20.25 - $27.75/hr

Full-time

Posted 15 days ago

Job description

Hours of Work :
11a - 930p
Days Of Week :
Wednesday - Saturday
Work Shift :
Job Description :
Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
• 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
• Previous experience in Healthcare Information Services preferred.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
• Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
• Customer service oriented with demonstrated skills in service recovery.
• Ability to work any hours to support 24 × 7 operations.
• Availability to travel between campuses
Your Job Responsibilities:
• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
• Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
• Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
• Maintain highly accurate trouble ticket entries in the Help Desk software system
• Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
  • Great Place to Work Certified 2026-2027
  • Glassdoor's Best Places to Work 2025 & 2026
  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
  • TIME's Best Companies for Future Leaders 2025 & 2026
  • Newsweek's America's Most Admired Workplaces 2026
  • Glassdoor's Best-Led Companies 2025
  • Fortune Best Workplaces in Health Care 2025
  • Military Friendly Gold Employer 2025
  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
  • Newsweek's Americas Greatest Workplaces 2025

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