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Amazon Tier 2 Jobs (NOW HIRING)

Fujifilm

Tier 2 Customer Service Specialist

Greenwood, SC · On-site

$13.25 - $17.50/hr

As a Tier 2 Specialist, you will be the regional Subject Matter Expert for our personalized-photo ... Amazon, Apple, or other consumer platforms. Salary and Benefits: * Depending on experience

Amazon RIVR

Robotics Field Engineer

Austin, TX · On-site

You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who ...

Amazon RIVR

Robotics Field Engineer

Austin, TX · On-site

You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who ...

Amazon RIVR

Robotics Field Engineer

Austin, TX

You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who ...

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Amazon Tier 2 information

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$23K

$77.1K

$122K

How much do amazon tier 2 jobs pay per year?

As of Jun 21, 2026, the average yearly pay for amazon tier 2 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are level 3 jobs in Amazon?

Level 3 jobs at Amazon typically refer to entry-level or early-career roles such as Warehouse Associate or Customer Service Associate, depending on the department. These positions often require basic skills, a high school diploma, and may involve training on Amazon's systems and safety protocols. Advancement to higher levels usually involves gaining experience and demonstrating increased responsibilities.

What jobs are L2 at Amazon?

At Amazon, L2 refers to Level 2 roles, which typically include positions such as Operations Associate, Customer Service Associate, or Warehouse Associate. These roles often require basic skills, on-the-job training, and may involve shift work in fulfillment centers or customer support environments.

What are the most common challenges faced by Amazon Tier 2 employees, and how can I prepare for them?

Amazon Tier 2 employees often face challenges such as meeting high productivity targets, adapting to frequent process updates, and balancing multiple tasks in a fast-moving fulfillment center. You can prepare by familiarizing yourself with basic warehouse technology, developing strong time-management skills, and maintaining a focus on accuracy and safety. Leveraging clear communication and being open to feedback from leadership will also help you adapt quickly. Many employees find that staying proactive and supportive within their team goes a long way in overcoming everyday obstacles. By embracing these approaches, you can thrive and potentially advance within Amazon’s robust career development structure.

Is there level 2 at Amazon?

Yes, Amazon has a Level 2 position for certain roles, typically representing an entry-level or early-career position with specific responsibilities. Advancement to higher levels depends on performance, experience, and tenure within the company.

What are the key skills and qualifications needed to thrive in the Amazon Tier 2 position, and why are they important?

To thrive as an Amazon Tier 2 employee, you should possess strong problem-solving abilities, attention to detail, and experience in a warehouse or fulfillment environment, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, handheld scanners, and Amazon’s internal operations tools is frequently required. Excellent communication skills, teamwork, and adaptability help you excel in fast-paced scenarios and collaborate effectively with both peers and managers. These competencies are crucial for maintaining smooth workflow, meeting productivity goals, and ensuring customer satisfaction within Amazon's dynamic fulfillment network.

What is tier 1 and tier 3 in Amazon?

In Amazon, Tier 1 and Tier 3 typically refer to different levels within the company's support or operations structure. Tier 1 agents handle basic customer inquiries and issues, while Tier 3 involves more complex problem resolution often requiring specialized knowledge or technical skills. These tiers help organize support workflows and ensure efficient issue handling for Amazon employees or contractors.

What is an Amazon Tier 2 job?

An Amazon Tier 2 job is a position that typically involves additional responsibilities beyond entry-level (Tier 1) roles, such as problem-solving, mentoring, training, or supporting operations. Tier 2 associates often assist with troubleshooting, quality control, inventory management, or process improvements. They may also serve as a point of contact for Tier 1 employees and leadership. While the duties vary by department, a Tier 2 role generally offers greater responsibility and opportunities for career growth within Amazon.

More about Amazon Tier 2 jobs
What are the most commonly searched types of Amazon Tier 2 jobs? The most popular types of Amazon Tier 2 jobs are:
What job categories do people searching Amazon Tier 2 jobs look for? The top searched job categories for Amazon Tier 2 jobs are:
Amazon Tier 2 jobs near you
Network Operations Center Engineer - Tier 2, Amazon Leo for Government

Network Operations Center Engineer - Tier 2, Amazon Leo for Government

Amazon

Arlington, VA • On-site

$80K - $108K/yr

Full-time

Posted 7 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,872 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband connectivity to U.S. government users across the globe. Our Secure Network Operations Center (SNOC) is mission-critical to ensuring performance and availability across multiple classifications and government stakeholders.
We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support Technicians within the SNOC

This role is responsible for real-time operational oversight of customer interactions, ticket flow, and system monitoring. The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and provide the highest standard of customer service and technical triage.
As a frontline leader, you will coach technicians, own shift-level execution, manage incidents, and interface with Tier 2 engineering teams and government customer representatives. This position requires strong technical awareness, leadership maturity, and a commitment to operational excellence in a secure environment.
10037
Key job responsibilities
Lead a team of Tier 1 Support Technicians on assigned shifts to ensure consistent, high-quality service delivery.
Oversee authentication, triage, and resolution workflows in accordance with ALG operational playbooks.
Monitor ServiceNow queues and broadband performance dashboards to manage workload and response times.
Serve as the first point of technical and procedural escalation for Tier 1 personnel.
Ensure timely and accurate communication with Tier 2, engineering, and mission stakeholders.
Audit tickets and communications for quality and completeness, providing real-time feedback to technicians.
Coordinate shift turnover briefings and ensure continuity of operations across multiple shifts.
Tailor and refine SNOC tooling (e.g., ServiceNow, Amazon Connect) to support mission-specific workflows.
Support and track incident resolution lifecycles, ensuring compliance with SLAs and incident reporting procedures.
Mentor and develop Tier 1 staff by identifying training gaps, recommending development paths, and enforcing performance standards.
Partner with SNOC leadership on process improvements, metrics reporting, and workforce planning.
Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
A day in the life
As a Tier II Support Engineer, you will lead by example during high-urgency situations and calm periods alike

You will begin each shift or on-call rotation by reviewing critical issues, current incidents, and technician assignments. Throughout your shift, you will monitor ticket flow, coach agents, and serve as the primary point of contact for Tier 2 or customer escalations. Your role will blend tactical oversight with real-time decision-making and coaching, driving forward ALG's commitment to secure, customer-focused satellite support.
About the team
The SNOC Ops team functions as the operational hub for supporting government customers, delivering real-time technical and administrative support through live operators and integrated platforms such as ServiceNow and Amazon Connect

The team maintains enterprise situational awareness across network performance, system health, and external factors including space weather and RF interference, ensuring continuous visibility into end-to-end operations. It manages the full ticket lifecycle from intake through resolution, including triage, escalation, and customer communication. In parallel, the team develops and maintains knowledge management resources, standard operating procedures, and training programs to enable scalability and operational consistency.

What Amazon employees say

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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