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Full Time Amazon Tier 2 Jobs (NOW HIRING)

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Title: Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL ...

Aris Search

MSP Tier 2

Elgin, IL

$75K/yr

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Title: Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL ...

Code Plus Inc

Helpdesk Technician - Tier II

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC for the National Labor Relations Board (NLRB)   Location: Onsite - Washington, DC  Clearance:

AAC Inc

Tier 2 Deskside Technician

Deale, MD

$19.75 - $25.25/hr

Position is full-time on-site at a government facility in Fort Meade, MD. Required Skills · ... Tier 2 support and relevant to the . · Additional education or 4 years of experience may be ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

This position is onsite and full-time, Monday through Friday. The successful candidate will be ... The Tier II will consult with appropriate manufacturers where required in coordination with the ...

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

This position is onsite and full-time, Monday through Friday. The successful candidate will be ... The Tier II will consult with appropriate manufacturers where required in coordination with the ...

AAC

Tier 2 Deskside Technician

Fort George G Meade, MD · On-site

$22.50 - $28.50/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware ... Position is full-time on-site at a government facility in Fort Meade, MD.

Amazon RIVR

Robotics Field Engineer

Austin, TX · On-site

You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams ... on a full-time basis. The company does not anticipate providing sponsorship for employment visa ...

Amazon RIVR

Robotics Field Engineer

Austin, TX

You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams ... on a full-time basis. The company does not anticipate providing sponsorship for employment visa ...

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All JobsFull Time Amazon Tier 2 Jobs

Full Time Amazon Tier 2 information

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$77.1K

$122K

How much do full time amazon tier 2 jobs pay per year?

As of Jun 12, 2026, the average yearly pay for full time amazon tier 2 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a Tier 3 position at Amazon?

A Tier 3 position at Amazon typically refers to a higher-level role within the company's operational or technical hierarchy, often involving more responsibilities, leadership, or specialized skills compared to Tier 2 roles. These positions may require additional experience, certifications, or training and often involve overseeing teams or complex processes in fulfillment centers or technical support environments.

Is there level 2 at Amazon?

Yes, Amazon has a Level 2 position for certain roles, including Full Time Amazon Tier 2 jobs. These roles typically require some experience and involve more responsibilities than entry-level positions, often including technical skills or specialized knowledge. Advancement to higher levels depends on performance and experience.

Does Amazon offer full time positions?

Yes, Amazon offers full-time positions, including roles like Full Time Amazon Tier 2, which typically involve standard 40-hour workweeks, benefits, and opportunities for career advancement. These positions often require specific skills and may include training on Amazon's systems and processes.

What jobs are l2 at Amazon?

At Amazon, L2 refers to Level 2 roles, typically involving operational or technical support positions such as Tier 2 Customer Service Associates or Tier 2 Technical Support Engineers. These roles often require problem-solving skills, familiarity with Amazon's systems, and may involve shift work in a warehouse or technical environment. Advancement to higher levels usually involves gaining experience and demonstrating increased responsibility.

What is the difference between Full Time Amazon Tier 2 vs Full Time Amazon Customer Service Associate?

AspectFull Time Amazon Tier 2Full Time Amazon Customer Service Associate
CredentialsHigh school diploma or equivalent; relevant experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, warehouse support, technical troubleshootingCall centers, online chat, email support
Employer & Industry UsageAmazon logistics, technical support, warehouse operationsCustomer service, order support, returns processing

Full Time Amazon Tier 2 roles typically involve technical support or specialized customer assistance, requiring some experience or technical knowledge. In contrast, Amazon Customer Service Associate positions focus on general customer support, often with less technical expertise needed. Both roles are essential in Amazon's customer service ecosystem but differ in responsibilities and skill requirements.

More about Full Time Amazon Tier 2 jobs
What are the most commonly searched types of Amazon Tier 2 jobs? The most popular types of Amazon Tier 2 jobs are:
What states have the most Full Time Amazon Tier 2 jobs? States with the most job openings for Full Time Amazon Tier 2 jobs include:
What job categories do people searching Full Time Amazon Tier 2 jobs look for? The top searched job categories for Full Time Amazon Tier 2 jobs are:
Full Time Amazon Tier 2 jobs near you
Infographic showing various Full Time Amazon Tier 2 job openings in the United States as of June 2026, with employment types broken down into 74% Full Time, 25% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.
Network Operations Center Engineer - Tier 2, Amazon Leo for Government

Network Operations Center Engineer - Tier 2, Amazon Leo for Government

Amazon

Arlington, VA

$80K - $108K/yr

Full-time

Posted 28 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,843 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon Leo for Government (ALG) is Amazon's initiative to deliver secure, reliable broadband connectivity to U.S. government users across the globe. Our Secure Network Operations Center (SNOC) is mission-critical to ensuring performance and availability across multiple classifications and government stakeholders.
We are seeking a proactive Tier II Support Engineer to lead and support our Tier 1 Support Technicians within the SNOC

This role is responsible for real-time operational oversight of customer interactions, ticket flow, and system monitoring. The Team Leader ensures Tier 1 technicians follow ALG playbooks, escalate appropriately, and provide the highest standard of customer service and technical triage.
As a frontline leader, you will coach technicians, own shift-level execution, manage incidents, and interface with Tier 2 engineering teams and government customer representatives. This position requires strong technical awareness, leadership maturity, and a commitment to operational excellence in a secure environment.
10037
Key job responsibilities
Lead a team of Tier 1 Support Technicians on assigned shifts to ensure consistent, high-quality service delivery.
Oversee authentication, triage, and resolution workflows in accordance with ALG operational playbooks.
Monitor ServiceNow queues and broadband performance dashboards to manage workload and response times.
Serve as the first point of technical and procedural escalation for Tier 1 personnel.
Ensure timely and accurate communication with Tier 2, engineering, and mission stakeholders.
Audit tickets and communications for quality and completeness, providing real-time feedback to technicians.
Coordinate shift turnover briefings and ensure continuity of operations across multiple shifts.
Tailor and refine SNOC tooling (e.g., ServiceNow, Amazon Connect) to support mission-specific workflows.
Support and track incident resolution lifecycles, ensuring compliance with SLAs and incident reporting procedures.
Mentor and develop Tier 1 staff by identifying training gaps, recommending development paths, and enforcing performance standards.
Partner with SNOC leadership on process improvements, metrics reporting, and workforce planning.
Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
A day in the life
As a Tier II Support Engineer, you will lead by example during high-urgency situations and calm periods alike

You will begin each shift or on-call rotation by reviewing critical issues, current incidents, and technician assignments. Throughout your shift, you will monitor ticket flow, coach agents, and serve as the primary point of contact for Tier 2 or customer escalations. Your role will blend tactical oversight with real-time decision-making and coaching, driving forward ALG's commitment to secure, customer-focused satellite support.
About the team
The SNOC Ops team functions as the operational hub for supporting government customers, delivering real-time technical and administrative support through live operators and integrated platforms such as ServiceNow and Amazon Connect

The team maintains enterprise situational awareness across network performance, system health, and external factors including space weather and RF interference, ensuring continuous visibility into end-to-end operations. It manages the full ticket lifecycle from intake through resolution, including triage, escalation, and customer communication. In parallel, the team develops and maintains knowledge management resources, standard operating procedures, and training programs to enable scalability and operational consistency.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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