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Full Time Amazon Tier 2 Jobs (NOW HIRING)

KeenLogic

Tier II Help Desk

Alexandria, VA · On-site

$22 - $30/hr

This position is onsite and full-time, Monday through Friday. The successful candidate will be ... The Tier II will consult with appropriate manufacturers where required in coordination with the ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

This position is onsite and full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and ...

KeenLogic

Tier II Asset Technician

Alexandria, VA · On-site

$21.50 - $29/hr

This position is onsite and full-time, Monday through Friday. Description: The successful candidate will be responsible for Tier II and Asset support of an environment composed Intel based PC and ...

CGI Inc.

Tier 2 Helpdesk Lead

Fairfax, VA · On-site

Tier 2 Helpdesk Lead Category: Service Desk / End User Services Main location: United States ... J0826-0116 Employment Type: Full Time U.S. - CGI Federal - Making a real impact By playing this ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based ...

Aris Search

MSP Field Tech Tier 2

New York, NY · Hybrid

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Tier 2 Field Technician (New York City | Hybrid Field + Remote) Full-Time | MSP Environment We're ...

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Full Time Amazon Tier 2 information

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How much do full time amazon tier 2 jobs pay per year?

As of Aug 8, 2026, the average yearly pay for full time amazon tier 2 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

How to become a full time Amazon Tier 2?

To become a full-time Amazon Tier 2 associate, candidates typically need relevant experience in customer service or technical support, strong communication skills, and familiarity with Amazon's operational procedures. Applying through Amazon's careers website and demonstrating reliability, problem-solving ability, and knowledge of tools like CRM systems can improve chances of advancement to full-time status.

What are full time Amazon Tier 2 positions?

Full time Amazon Tier 2 positions are customer service or technical support roles within Amazon's operational structure, often involving handling escalated customer issues, troubleshooting, and providing solutions. These roles typically require strong communication skills, familiarity with Amazon systems, and may involve shift work in a warehouse or call center environment.

What are level 2 jobs in Amazon?

Level 2 jobs at Amazon typically refer to entry- or early-career roles such as Amazon Warehouse Associate or Tier 2 Customer Service Associate. These positions often require basic skills, adherence to safety protocols, and may involve working in fulfillment centers or customer support environments. Advancement to higher levels usually involves gaining experience and demonstrating increased responsibility.

What is the difference between Full Time Amazon Tier 2 vs Full Time Amazon Customer Service Associate?

AspectFull Time Amazon Tier 2Full Time Amazon Customer Service Associate
CredentialsHigh school diploma or equivalent; relevant experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, warehouse support, technical troubleshootingCall centers, online chat, email support
Employer & Industry UsageAmazon logistics, technical support, warehouse operationsCustomer service, order support, returns processing

Full Time Amazon Tier 2 roles typically involve technical support or specialized customer assistance, requiring some experience or technical knowledge. In contrast, Amazon Customer Service Associate positions focus on general customer support, often with less technical expertise needed. Both roles are essential in Amazon's customer service ecosystem but differ in responsibilities and skill requirements.

More about Full Time Amazon Tier 2 jobs
What are the most commonly searched types of Amazon Tier 2 jobs? The most popular types of Amazon Tier 2 jobs are:
What states have the most Full Time Amazon Tier 2 jobs? States with the most job openings for Full Time Amazon Tier 2 jobs include:
What job categories do people searching Full Time Amazon Tier 2 jobs look for? The top searched job categories for Full Time Amazon Tier 2 jobs are:
Full Time Amazon Tier 2 jobs near you
Infographic showing various Full Time Amazon Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.

Tier II Help Desk

KeenLogic

Alexandria, VA • On-site

$22 - $30/hr

Full-time

Re-posted 7 days ago

Job description

KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. This position is onsite and full-time, Monday through Friday.
The successful candidate will be responsible for deskside support of an environment composed Intel based PC and Apple workstations and several custom business applications. The candidate will be responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared to perform the resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support. The Tier II will consult with appropriate manufacturers where required in coordination with the business.
Qualifications:
  • Bachelors and 3+ years' experience
  • Associates and 5+ years' experience
  • High School and 7+ years' experience
Job Duties:
  • Provide Tier II hardware and application support, including diagnosis and remediation, password and access resets, software installation, configuration, removal, and performance tuning.
  • Image, reimage, and deploy enterprise workstations using Microsoft Endpoint Configuration Manager (SCCM) and approved task sequences.
  • Support end users using approved remote assistance tools and in-person troubleshooting, resolving issues efficiently while maintaining security standards.
  • Manage incidents and service requests, performing analysis, documentation, and resolution in accordance with defined processes.
  • Perform root cause analysis to identify recurring issues and recommend corrective actions.
  • Administer Active Directory tasks such as account management, group membership, and workstation domain support.
  • Provide mobile device management support, including device provisioning, resets, and remote wiping.
  • Deliver printer support, including setup, queue configuration, toner and parts replacement, and issue remediation.
  • Support collaboration and productivity tools, including email, meeting rooms, video teleconferencing, user moves, and large data transfers.
  • Accurately document work in CRM, ticketing, and ACD systems

Required Skills:
  • Strong ability to troubleshoot Windows hardware and software issues.
  • Experience deploying and imaging enterprise workstations in a managed IT environment.
  • Proficiency with remote support and remote desktop tools.
  • Excellent written and verbal communication skills with a strong customer service focus.
  • Ability to work independently and collaboratively within a team environment.
  • Demonstrated ability to follow established procedures and workflows.

Desired Skills:
  • ITIL Service Management
  • Policy Analysis
  • Workstation Patching/Testing
  • Desktop Engineering
  • Release Management
  • Knowledge Management

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