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Full Time Amazon Tier 2 Jobs (NOW HIRING)

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MSP Field Tech Tier 2

New York, NY · On-site

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Tier 2 Field Technician (New York City / Hybrid Field + Remote) Full-Time / MSP Environment We're ...

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

We are seeking a driven and customer-focused Tier II IT Support Engineer to join our Managed ... After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their ...

Amazon

AFE Ops Associate

Nashville, TN · On-site

... or 2+ years of full-time Amazon experience - Bachelor's degree in Engineering, Logistics, or a similar field Amazon is an equal opportunity employer and does not discriminate on the basis of ...

Owasso Public Schools

Paraprofessional - Tier II

Owasso, OK · On-site

$12.75 - $16.50/hr

Paraprofessional - Tier II DEPARTMENT: Owasso Public Schools REPORTS TO: Principal FLSA STATUS ... Non-exempt CONTRACT STATUS: Full-time / 176 days SALARY SCHEDULE: Paraprofessional II APPROVED BY:

Dataperk LLC

Network Technician Tier 2

Columbus, OH · On-site

$22.75 - $29.25/hr

Job Type Full-time Description Network Technician Tier 2 About Us: DataPerk is a leading IT Managed Service Provider dedicated to excellence, integrity, partnership, and innovation. Our comprehensive ...

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Full Time Amazon Tier 2 information

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$77.1K

$122K

How much do full time amazon tier 2 jobs pay per year?

As of Aug 8, 2026, the average yearly pay for full time amazon tier 2 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

How to become a full time Amazon Tier 2?

To become a full-time Amazon Tier 2 associate, candidates typically need relevant experience in customer service or technical support, strong communication skills, and familiarity with Amazon's operational procedures. Applying through Amazon's careers website and demonstrating reliability, problem-solving ability, and knowledge of tools like CRM systems can improve chances of advancement to full-time status.

What are full time Amazon Tier 2 positions?

Full time Amazon Tier 2 positions are customer service or technical support roles within Amazon's operational structure, often involving handling escalated customer issues, troubleshooting, and providing solutions. These roles typically require strong communication skills, familiarity with Amazon systems, and may involve shift work in a warehouse or call center environment.

What are level 2 jobs in Amazon?

Level 2 jobs at Amazon typically refer to entry- or early-career roles such as Amazon Warehouse Associate or Tier 2 Customer Service Associate. These positions often require basic skills, adherence to safety protocols, and may involve working in fulfillment centers or customer support environments. Advancement to higher levels usually involves gaining experience and demonstrating increased responsibility.

What is the difference between Full Time Amazon Tier 2 vs Full Time Amazon Customer Service Associate?

AspectFull Time Amazon Tier 2Full Time Amazon Customer Service Associate
CredentialsHigh school diploma or equivalent; relevant experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, warehouse support, technical troubleshootingCall centers, online chat, email support
Employer & Industry UsageAmazon logistics, technical support, warehouse operationsCustomer service, order support, returns processing

Full Time Amazon Tier 2 roles typically involve technical support or specialized customer assistance, requiring some experience or technical knowledge. In contrast, Amazon Customer Service Associate positions focus on general customer support, often with less technical expertise needed. Both roles are essential in Amazon's customer service ecosystem but differ in responsibilities and skill requirements.

More about Full Time Amazon Tier 2 jobs
What are the most commonly searched types of Amazon Tier 2 jobs? The most popular types of Amazon Tier 2 jobs are:
What states have the most Full Time Amazon Tier 2 jobs? States with the most job openings for Full Time Amazon Tier 2 jobs include:
What job categories do people searching Full Time Amazon Tier 2 jobs look for? The top searched job categories for Full Time Amazon Tier 2 jobs are:
Full Time Amazon Tier 2 jobs near you
Infographic showing various Full Time Amazon Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.

Tier 2 Technical Support Specialist

The Scarlett Group

Jacksonville, FL • Hybrid

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Tier 2 Technical Support Specialist
Job Overview:
The Tier 2 Technician is the bridge between basic technical support and specialized expertise. This role involves handling more complex technical issues that have been escalated from Tier 1. The Tier 2 Technician provides advanced troubleshooting, backend support, and ensures efficient resolution of IT-related problems. Remote/hybrid role.
Responsibilities amp; Duties:
  • Resolve complex technical issues requiring detailed systems and applications knowledge.
  • Investigate and diagnose problems escalated from Tier 1 support.
  • Collaborate with other technical teams to find solutions.
  • Test existing equipment and programs to maintain system capabilities.
  • Evaluate new systems and software for deployment.
  • Ensure smooth transitions during system upgrades.
  • Train end-users on proper use of hardware and software.
  • Provide guidance for more intricate issues.
  • Strive for excellent customer service.
  • Manage, train, and mentor Tier 1 support technicians.
  • Maintain documentation of resolved issues and solutions.
  • Categorize and track open bugs or recurring problems.
  • Develop expertise in specific areas (e.g., network routing, server administration).
  • Collaborate with external service providers when needed.
  • Adapt to changing technologies and find innovative solutions.
  • Other duties as assigned.
Qualifications:
  • Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
  • Certifications such as CCNP, MCSE, Network+, Security+ or equivalent.
  • Strong analytical and problem-solving skills.
  • Effective communication and interpersonal abilities.
  • Ability to prioritize and manage multiple tasks.
  • Eagerness to learn and grow within the MSP environment.
Environmental and Physical Requirements:
  • The work environment for this position is a standard office setting.
  • The employee is regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.
  • The employee must occasionally lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We encourage you to apply if you:
• Want to join a technology company that values its employees amp; delivers an excellent customer experience
• Enjoy a fast-paced opportunity in a role where you can make a difference
• Like to roll up your sleeves and do what it takes to succeed
• Are detailed oriented and have excellent communication skills
• Like to work as a team towards a common goal
Benefits:
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program
• Certification Program
• Internet Reimbursement
• Mileage Reimbursement
Job Type: Full-time
Hybrid/Remote
Schedule: Monday - Friday
• Rotating on call and some weekends

Apply