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Full Time Amazon Tier 2 Jobs (NOW HIRING)

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Managed Services Employment Type: Full Time Location: IronOrbit - Remote Compensation: $93,600 - $108,160 / year Description IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II ...

Amazon

Area Manager, Amazon Pharmacy

Plainfield, IN · On-site

BASIC QUALIFICATIONS - Bachelor's degree, or 2+ years of full-time Amazon experience - Experience that includes strong analytical skills, attention to detail, and effective communication abilities ...

TGI MAIN COMPANY

Helpdesk Tier 2

Cherry Hill, NJ · On-site

$65K - $75K/yr

Helpdesk Tier 2 iPower Technologies, a dynamic IT corporation offering comprehensive computer and ... Professional demeanor Job Type: Full-time Salary: $65,000 - $75,000 per year Benefits: Dental ...

AAC Inc

Tier 2 Desktop Technician

Washington, DC · On-site

$23 - $29.25/hr

Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2. This position requires full-time on-site support. Required Skills Required Experience · Requires a high ...

Aris Search

MSP Field Tech Tier 2

New York, NY · Hybrid

We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Tier 2 Field Technician (New York City | Hybrid Field + Remote) Full-Time | MSP Environment We're ...

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

We are seeking a driven and customer-focused Tier II IT Support Engineer to join our Managed ... After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their ...

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Full Time Amazon Tier 2 information

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How much do full time amazon tier 2 jobs pay per year?

As of Aug 20, 2026, the average yearly pay for full time amazon tier 2 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Amazon Tier 2 vs Full Time Amazon Customer Service Associate?

AspectFull Time Amazon Tier 2Full Time Amazon Customer Service Associate
CredentialsHigh school diploma or equivalent; relevant experienceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, warehouse support, technical troubleshootingCall centers, online chat, email support
Employer & Industry UsageAmazon logistics, technical support, warehouse operationsCustomer service, order support, returns processing

Full Time Amazon Tier 2 roles typically involve technical support or specialized customer assistance, requiring some experience or technical knowledge. In contrast, Amazon Customer Service Associate positions focus on general customer support, often with less technical expertise needed. Both roles are essential in Amazon's customer service ecosystem but differ in responsibilities and skill requirements.

What are full time Amazon Tier 2 positions?

Full time Amazon Tier 2 positions are customer service or technical support roles within Amazon's operational structure, often involving handling escalated customer issues, troubleshooting, and providing solutions. These roles typically require strong communication skills, familiarity with Amazon systems, and may involve shift work in a warehouse or call center environment.
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What are the most commonly searched types of Amazon Tier 2 jobs?

The most popular types of Amazon Tier 2 jobs are:

What states have the most Full Time Amazon Tier 2 jobs?

States with the most job openings for Full Time Amazon Tier 2 jobs include:

What job categories do people searching Full Time Amazon Tier 2 jobs look for?

The top searched job categories for Full Time Amazon Tier 2 jobs are:

Full Time Amazon Tier 2 jobs near you
Infographic showing various Full Time Amazon Tier 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.

Service Desk Manager - Tier II

Shield

Anaheim, CA • On-site, Remote

$93K - $108K/yr

Full-time

Re-posted 22 days ago

Job description

Service Desk Manager - Tier II
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $93,600 - $108,160 / year
Description
IronOrbit is seeking a Tier II Service Desk Manager to lead our Tier II support team as part of our Managed Services organization. This role combines hands on technical leadership, team management, and ITIL based incident and problem management to ensure timely issue resolution, strong service continuity, and an exceptional customer experience.
The Tier II Service Desk Manager will be responsible for the day to day leadership and performance of the Tier II team, ensuring escalated technical issues are resolved effectively and service expectations are consistently met. This individual will serve as a technical subject matter expert and escalation resource for the team, bringing strong hands on experience across Active Directory, server environments, desktops, and related infrastructure technologies.
In addition to leading Tier II operations, this role will have a strong focus on incident and problem management. The Manager will use service desk data, ticket trends, and recurring incidents to identify broader problems within customer environments and drive those issues toward permanent resolution. This includes coordinating root cause analysis, identifying opportunities for proactive remediation, and ensuring recurring issues are addressed rather than repeatedly resolved at the incident level.
The Tier II Service Desk Manager will work closely with Senior Service Managers, Customer Success Managers, and other technical teams to manage escalations, address service impacts, and maintain clear ownership and communication throughout the resolution process. This individual will also play an important role in continually improving support processes, service quality, and overall operational performance.
Key Responsibilities
  • Lead, mentor, and inspire a geographically distributed Tier II and Incident and Problem Management-focused team, fostering accountability, quality, and a positive, collaborative environment.
  • Demonstrate strong leadership in remote team settings: set clear expectations, facilitate regular virtual check-ins, and promote knowledge sharing across locations and time zones.
  • Oversee the end-to-end incident lifecycle: monitor ticket queues, triage incidents, coordinate escalations, and ensure timely resolution in line with SLAs.
  • Manage the problem management process: identify recurring issues, facilitate root cause analysis, and drive implementation of permanent solutions.
  • Serve as the senior escalation point for complex technical and client-impacting incidents during assigned shifts.
  • Coordinate change requests and scheduled maintenance activities with after-hours teams to minimize client disruption.
  • Develop, track, analyze and publish incident and problem metrics, prepare shift reports, and communicate critical updates to daytime leadership and the Senior Service Manager.
  • Collaborate with other managers and after-hours teams to ensure seamless handoffs and knowledge transfer between shifts and global teams.
  • Champion continuous improvement in incident and problem management processes, documentation, and client satisfaction.

Skills, Knowledge & Expertise
  • 3+ years in an IT support or service management leadership role (MSP experience highly preferred).
  • Demonstrated success leading remote and distributed teams, including setting goals, providing feedback, and driving engagement in virtual environments.
  • Strong technical background in Windows Server (2016/2019/2022), networking (Cisco, Sophos, SonicWall), cloud platforms (Microsoft 365, Google Workspace, Azure AD), and remote troubleshooting.
  • Proven ability to lead distributed/remote teams effectively.
  • Excellent written and verbal communication skills, with an emphasis on clarity and inclusivity in virtual settings.
  • Experience with ITSM tools and incident/problem management processes.
  • Experience with endpoint and device management tools (Microsoft Intune, Datto RMM, CrowdStrike Falcon, JAMF Pro, Apple Business Manager).
  • Familiarity with virtualization and VDI platforms (VMware Horizon, Citrix, Hyper-V).
  • Ability to coordinate effectively with after-hours and overnight teams.

Preferred:
  • ITIL certification or equivalent process knowledge.
  • Experience managing cross-time-zone teams and facilitating virtual collaboration.
  • Familiarity with MSP performance metrics, SLA reporting, and continual service improvement.
  • Knowledge of compliance frameworks (ISO 27001, PCI, SOC2).
  • Experience with backup/recovery (Veeam), MFA (Duo, Microsoft), and security monitoring (NIDS, DLP).

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