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Amazon Tier 2 Jobs (NOW HIRING)

This position provides Tier 2 and Tier 3 technical support, resolving complex infrastructure and ... Amazon Web Services / Microsoft Azure Physical Demands/Requirements * The employee must ...

This position provides Tier 2 and Tier 3 technical support, resolving complex infrastructure and ... Amazon Web Services / Microsoft Azure Physical Demands/Requirements * The employee must ...

This position provides Tier 2 and Tier 3 technical support, resolving complex infrastructure and ... Amazon Web Services / Microsoft Azure Physical Demands/Requirements * The employee must ...

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Amazon Tier 2 information

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$23K

$77.1K

$122K

How much do amazon tier 2 jobs pay per year?

As of Jun 21, 2026, the average yearly pay for amazon tier 2 in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What are level 3 jobs in Amazon?

Level 3 jobs at Amazon typically refer to entry-level or early-career roles such as Warehouse Associate or Customer Service Associate, depending on the department. These positions often require basic skills, a high school diploma, and may involve training on Amazon's systems and safety protocols. Advancement to higher levels usually involves gaining experience and demonstrating increased responsibilities.

What jobs are L2 at Amazon?

At Amazon, L2 refers to Level 2 roles, which typically include positions such as Operations Associate, Customer Service Associate, or Warehouse Associate. These roles often require basic skills, on-the-job training, and may involve shift work in fulfillment centers or customer support environments.

What are the most common challenges faced by Amazon Tier 2 employees, and how can I prepare for them?

Amazon Tier 2 employees often face challenges such as meeting high productivity targets, adapting to frequent process updates, and balancing multiple tasks in a fast-moving fulfillment center. You can prepare by familiarizing yourself with basic warehouse technology, developing strong time-management skills, and maintaining a focus on accuracy and safety. Leveraging clear communication and being open to feedback from leadership will also help you adapt quickly. Many employees find that staying proactive and supportive within their team goes a long way in overcoming everyday obstacles. By embracing these approaches, you can thrive and potentially advance within Amazon’s robust career development structure.

Is there level 2 at Amazon?

Yes, Amazon has a Level 2 position for certain roles, typically representing an entry-level or early-career position with specific responsibilities. Advancement to higher levels depends on performance, experience, and tenure within the company.

What are the key skills and qualifications needed to thrive in the Amazon Tier 2 position, and why are they important?

To thrive as an Amazon Tier 2 employee, you should possess strong problem-solving abilities, attention to detail, and experience in a warehouse or fulfillment environment, often supported by a high school diploma or equivalent. Familiarity with inventory management systems, handheld scanners, and Amazon’s internal operations tools is frequently required. Excellent communication skills, teamwork, and adaptability help you excel in fast-paced scenarios and collaborate effectively with both peers and managers. These competencies are crucial for maintaining smooth workflow, meeting productivity goals, and ensuring customer satisfaction within Amazon's dynamic fulfillment network.

What is tier 1 and tier 3 in Amazon?

In Amazon, Tier 1 and Tier 3 typically refer to different levels within the company's support or operations structure. Tier 1 agents handle basic customer inquiries and issues, while Tier 3 involves more complex problem resolution often requiring specialized knowledge or technical skills. These tiers help organize support workflows and ensure efficient issue handling for Amazon employees or contractors.

What is an Amazon Tier 2 job?

An Amazon Tier 2 job is a position that typically involves additional responsibilities beyond entry-level (Tier 1) roles, such as problem-solving, mentoring, training, or supporting operations. Tier 2 associates often assist with troubleshooting, quality control, inventory management, or process improvements. They may also serve as a point of contact for Tier 1 employees and leadership. While the duties vary by department, a Tier 2 role generally offers greater responsibility and opportunities for career growth within Amazon.

More about Amazon Tier 2 jobs
What are the most commonly searched types of Amazon Tier 2 jobs? The most popular types of Amazon Tier 2 jobs are:
Executive Assistant Business User Productivity Product Marketing, AWS Marketing , AWS Business U...

Executive Assistant Business User Productivity Product Marketing, AWS Marketing , AWS Business U...

Amazon

Seattle, WA • On-site

Full-time

Posted 11 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,872 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

We are seeking a highly organized, detail-oriented Executive Assistant to support senior leadership within the Business User Productivity organization in AWS Marketing. This team is responsible for developing crisp, highly differentiated, and compelling positioning and messaging for AWS products that serve business users.
This role requires superior attention to detail, great organizational and prioritization skills, the ability to plan ahead and meet tight deadlines, and the capacity to juggle multiple critical requests across global teams.

A high level of integrity and discretion in handling confidential information - particularly around product launches, AI-powered feature rollouts, competitive positioning, and go-to-market strategies - is essential.
Key job responsibilities
Calendar Management: Manage complex, global calendars and scheduling with diplomacy and discretion for multiple Senior leaders across the Business User Productivity PMM organization
Launch Coordination Support: Assist with logistics and scheduling for Tier 1 and Tier 2 product launches across Amazon Quick, Amazon Connect, and WorkSpaces, coordinating across PMM, Launch Marketing, and cross-functional marketing stakeholders (Social Media, Video, News Blog, Web, Analyst Relations, PR)
Meeting Coordination: Organize and prepare meeting agendas, staff meetings, PMM leadership forums, and category reviews; coordinate logistics for on-sites, off-sites, and team events
Travel Management: Coordinate domestic and international travel arrangements for team meetings and events such as re:Invent, NY Summit, and customer engagements
Communication: Provide clear, concise, accurate, and timely communication (verbal and written) including emails, meeting agendas, and calendar invites; present decisions to several levels of senior leadership.
Cross-Functional Coordination: Partner with Amazon Quick, Amazon Connect, and WorkSpaces product teams, Launch Marketing, Integrated Demand Center (IDC), Industry Marketing, Global Campaigns, and other marketing stakeholders to ensure seamless coordination
Content & Asset Tracking: Help track marketing asset production timelines, Workfront intake tickets, and launch readiness milestones on behalf of PMM leaders
Space & Resource Management: Manage team permissions, email distribution lists, wiki pages, and Slack channels for the Business User Productivity PMM team
Event Planning: Organize All Hands meetings, team events, PMM offsites, and cross-team collaboration sessions
Process Improvement: Identify and make improvements for simple processes within the team, including intake workflows and scheduling mechanisms
Budget & Procurement Support: Assist with PMO (Purchase Marketing Orders) tracking, boosting fund allocation, and vendor coordination for marketing assets
Confidentiality: Handle sensitive and confidential information related to unannounced product launches, AI feature roadmaps, competitive intelligence, pricing, and naming with the highest level of discretion
About the team
The Business User Productivity PMM team owns product messaging, launches, and defines marketing campaign objectives for Amazon Quick (AI-powered work assistant), the Amazon Connect family of products (agentic solutions for business functions), and Amazon WorkSpaces (virtual desktops). We work closely with product teams to define category-level and product-level value propositions, partnering with product, specialist, and GTM teams to identify ideal customers, understand their priorities and use cases, synthesize market intelligence, and develop messaging that helps customers understand how these products can transform their business


Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony

Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. .


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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US