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Help Center Content Specialist Jobs (NOW HIRING)

Whataburger

Social Content Specialist

San Antonio, TX · On-site

Your Recipe for Impact - What You'll Do As a Social Content Specialist, you'll bring our brand to ... In this role, you'll help us Make a Difference by delivering content that builds authentic ...

Aptive

Web Content Specialist

... Research Center (TFHRC) by writing, editing, and maintaining content for FHWA and RD&T websites ... The Web Content Specialist role requires a self-starter, proactive problem solver and action ...

Visionworks

Content Specialist

San Antonio, TX · On-site

$62K - $83K/yr

The Content Specialist oversees training curriculum and instructional development across multiple ... This individual will utilize adult learning methodologies to help analyze training needs, assist in ...

visionworks

Content Specialist

San Antonio, TX · On-site

$62K - $83K/yr

The Content Specialist oversees training curriculum and instructional development across multiple ... This individual will utilize adult learning methodologies to help analyze training needs, assist in ...

Children's Aid

Content Specialist-SONYC

Bronx, NY · On-site

$25 - $30/hr

To help children in poverty to succeed and thrive. We do this by providing comprehensive support to ... the Center or Program Director regarding curriculum implementation, instructional needs, and ...

Flight Centre Travel Group (usa) Inc

... while helping evolve the future of content through emerging technologies and smarter ways of ... Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.

visionworks

Content Specialist

San Antonio, TX

$62K - $83K/yr

The Content Specialist oversees training curriculum and instructional development across multiple ... This individual will utilize adult learning methodologies to help analyze training needs, assist in ...

Aptive

Web Content Specialist

... Research Center (TFHRC) by writing, editing, and maintaining content for FHWA and RD&T websites ... The Web Content Specialist role requires a self-starter, proactive problem solver and action ...

Classical KING

Digital Content Specialist

Seattle, WA · On-site

$36 - $41/hr

... at Seattle Center, the cultural heart of the Pacific Northwest. With broad reach, a diverse ... Prepare questions, talking points, production plans, and participant guidance that help people ...

AKOYA

Digital Content Specialist

Washington, DC · On-site

$105K - $115K/yr

For 25 years, Akoya has thrived in the government consulting landscape helping agencies launch new ... Digital Content Specialist We are seeking an exceptional Digital Content Specialist to lead and ...

Davis Polk and Wardwell LLP

Content Specialist

New York, NY · On-site

$110K - $125K/yr

Position Summary As a member of the PR & Communications team, the Content Specialist will be a key ... Help implement website updates to align with GEO best practices * Assist in regular refreshes of ...

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Help Center Content Specialist information

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How much do help center content specialist jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help center content specialist in the United States is $31.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.58 per hour, depending on experience, location, and employer.

What does a Help Center Content Specialist do?

A Help Center Content Specialist is responsible for creating, editing, and maintaining articles, FAQs, and guides within a company's help center or knowledge base. Their goal is to provide clear, accurate, and helpful information to customers, enabling them to resolve issues independently. They often collaborate with customer support teams, product managers, and subject matter experts to ensure content is up-to-date and user-friendly. Additionally, they may analyze content performance and user feedback to improve the help center's effectiveness.

What are the key skills and qualifications needed to thrive as a Help Center Content Specialist?

To thrive as a Help Center Content Specialist, you need strong writing, editing, and information organization skills, often supported by a background in communications, journalism, or technical writing. Familiarity with content management systems (CMS), knowledge base software, and SEO best practices is typically required. Attention to detail, empathy for users, and the ability to simplify complex topics are standout soft skills in this position. These abilities ensure clear, user-friendly support content that improves customer satisfaction and reduces support inquiries.

What are typical challenges faced by a Help Center Content Specialist when keeping knowledge base articles up to date?

A common challenge for Help Center Content Specialists is ensuring that documentation remains accurate and relevant as products and services evolve. This often involves working closely with product managers, engineers, and customer support teams to quickly identify changes that impact user-facing content. Prioritizing updates, managing version control, and balancing clarity with technical accuracy are also key aspects of the role. Staying proactive with feedback from both customers and internal teams helps maintain a helpful, reliable knowledge base.
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Help Center Content Specialist jobs near you
Infographic showing various Help Center Content Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $65,053 per year, or $31.3 per hour.

Social Content Specialist

Whataburger

San Antonio, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Whataburger rating

5.6

Company rating: 5.6 out of 10

Based on 1,154 frontline employees who took The Breakroom Quiz

36th of 106 rated fast food restaurants

Job description

Welcome to Whataburger Careers!
Our Flavor - Why Whataburger
Whataburger isn't just a fast-food burger chain it is where bold leadership starts - and where potential doesn't just grow, it heats up. Whether you're leading the line or working behind the scenes, this is the place where opportunities stack up, and every day gives you a chance to Make a Difference.
Since 1950, we've invested in people who lead with integrity, Serve with Heart, and bring their best flavor to the team. We believe in working together, speaking up, having a little fun, and Winning as One - because great burgers (and great teams) start with the right ingredients. If you're ready - to learn, grow, impact, and Move Forward Boldly - we've got your back and your path cooked to perfection.
Your Recipe for Impact - What You'll Do
As a Social Content Specialist, you'll bring our brand to life through compelling, video-first storytelling that connects with our fans and communities. You'll play a key role in shaping how Whataburger shows up across social platforms-creating content that strengthens brand love, drives engagement, and fuels business impact.
In this role, you'll help us Make a Difference by delivering content that builds authentic connections and elevates our brand voice. You'll Serve with Heart by engaging meaningfully with our audience and creating experiences that resonate. By collaborating across teams, agencies, and partners, you'll help us Win as One to execute high-impact campaigns. And through creative thinking, experimentation, and trend-forward storytelling, you'll Move Forward Boldly to evolve our content and stay ahead in a fast-moving digital world.
Day-to-Day Ingredients - Responsibilities
As a Social Content Specialist, you will:
  • Create and publish engaging short- and long-form video content across social platforms
  • Manage end-to-end content production, including concepting, filming, editing, and post-production
  • Execute social media campaigns aligned with brand and marketing strategies
  • Partner with influencers and brand advocates to expand reach and engagement
  • Collaborate cross-functionally with marketing, agencies, and internal stakeholders
  • Monitor social trends and identify opportunities for innovative, relevant content
  • Analyze performance metrics and optimize content based on insights
  • Develop supporting digital and graphic assets to reinforce campaign messaging

The Sauce - Pay & Perks
As a Social Content Specialist, you will receive:
  • Competitive Weekly Pay
  • Bonus Program that scales up to 2.5X payout potential based on company results
  • 5 weeks PTO
  • Flex Weeks
  • Paid Corporate Holidays
  • Paid Parental Leave*
  • 401(k) match $1/$1 up to 4%
  • Competitive Medical, Dental and Vision Benefits*
  • Short-term and Long-term Disability Benefits*
  • Opportunities for Career Development and Growth
  • Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
  • Discounted Meals for You and a Guest
  • Wireless Service Discounts
  • Computer & Software Discounts
  • Fitness / Gym Discounts
  • Awards and recognition for all you do
  • Retirement Celebration Program

What You Bring to the Table - Required Experience
As a Social Content Specialist, you must have:
  • 2+ years of experience in social media, digital marketing, or content creation
  • Proven experience creating and editing video content for digital and social platforms
  • Strong understanding of social media trends, tools, and platform best practices
  • Experience executing content strategies that drive engagement and brand awareness
  • Ability to manage multiple projects and deadlines in a fast-paced environment
  • Strong collaboration and communication skills across cross-functional teams
  • Bachelor's degree or equivalent work experience

Extra Toppings - Desired Experience
As a Social Content Specialist, we prefer you to have:
  • Experience working with influencers, creators, or brand ambassador programs
  • Familiarity with social analytics tools and performance reporting
  • Basic graphic design skills (e.g., Adobe Creative Suite, Canva)
  • Experience partnering with agencies or external vendors
  • Knowledge of video-first storytelling strategies and emerging platforms
  • Passion for food, culture, and creating content that resonates with diverse audiences

Where & How You'll Work
This role is based at the San Antonio Home Office, working on-site Monday through Thursday with remote flexibility on Fridays. In this role, you'll have strong collaboration with leadership, across cross-functional teams, and with external partners to align capabilities with restaurant realities. The work environment is fast-paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full-time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings. Candidates must reside within commuting distance of the San Antonio Home Office.
Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
*Eligibility rules may apply
300 Concord Plaza Dr San Antonio TX 78216-6903

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