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Help Center Content Specialist Jobs (NOW HIRING)

Workforce 1

Content Specialist

Staten Island, NY

$22/hr

The Staten Island Workforce1 Career Center is partnering with The Central Family Life Center to find qualified candidates for a Content Specialist (Curriculum Lead & Inclusion Coordinator) in Staten ...

Workiz

Product Content Specialist

San Diego, CA · On-site

As a Product Content Specialist, you will own two closely connected responsibilities: translating ... On the content side, you will create help center articles, release communications, in-app guidance ...

Workforce 1

Content Specialist

Staten Island, NY · On-site

$22/hr

Company Overview The Staten Island Workforce1 Career Center is partnering with The Central Family Life Center to find qualified candidates for a Content Specialist (Curriculum Lead & Inclusion ...

BCC

Online Content Specialist

Fairfax, VA

... Center for Biotechnology Information (NCBI) and will be responsible for liaising with journal ... Help Desk queries, and providing input on the PMC article display. We attract the best people in ...

BCC

Online Content Specialist

Fairfax, VA

... Center for Biotechnology Information (NCBI) and will be responsible for liaising with journal ... Help Desk queries, and providing input on the PMC article display. We attract the best people in ...

BCC

Online Content Specialist

Fairfax, VA

... Center for Biotechnology Information (NCBI) and will be responsible for liaising with journal ... Help Desk queries, and providing input on the PMC article display. We attract the best people in ...

Fi

Content Specialist

New York, NY

$25 - $40/hr

Fi is looking for a Content Specialist! Fi's Customer Success org runs on knowledge, and we need ... Build agent enablement guides, help center articles, templated replies, and in-product support ...

Fi

Content Specialist

New York, NY · Remote

$25 - $40/hr

Fi is looking for a Content Specialist! Fi's Customer Success org runs on knowledge, and we need ... Build agent enablement guides, help center articles, templated replies, and in-product support ...

Fi

Content Specialist

New York, NY · On-site

$25 - $40/hr

Fi is looking for a Content Specialist! Fi's Customer Success org runs on knowledge, and we need ... Build agent enablement guides, help center articles, templated replies, and in-product support ...

Workiz

Product Content Specialist

San Diego, CA · On-site +1

As a Product Content Specialist, you will own two closely connected responsibilities: translating ... On the content side, you will create help center articles, release communications, in-app guidance ...

BCForward

Content Specialist

Cleveland, OH · On-site

$29/hr

Best practices for AI-ready content • Facilitate working sessions to help SMEs successfully ... Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India ...

Children's Aid Society

Content Specialist

Bronx, NY · On-site

$40 - $52/hr

The Content Specialist is responsible for overseeing the design, selection, and implementation of ... Communicate regularly with the Center or Program Director regarding curriculum implementation ...

Children's Aid

Content Specialist

Bronx, NY · On-site

$35 - $50/hr

The Content Specialist is responsible for overseeing the design, selection, and implementation of ... the Center or Program Director regarding curriculum implementation, instructional needs, and ...

Children's Aid Society

Content Specialist

Bronx, NY · On-site

$35 - $50/hr

The Content Specialist is responsible for overseeing the design, selection, and implementation of ... Communicate regularly with the Center or Program Director regarding curriculum implementation ...

Children's Aid Society

Content Specialist

Bronx, NY · On-site

$35 - $50/hr

The Content Specialist is responsible for overseeing the design, selection, and implementation of ... Communicate regularly with the Center or Program Director regarding curriculum implementation ...

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All JobsHelp Center Content Specialist Jobs

Help Center Content Specialist information

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$12

$31

$55

How much do help center content specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help center content specialist in the United States is $31.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $35.58 per hour, depending on experience, location, and employer.

What are typical challenges faced by a Help Center Content Specialist when keeping knowledge base articles up to date?

A common challenge for Help Center Content Specialists is ensuring that documentation remains accurate and relevant as products and services evolve. This often involves working closely with product managers, engineers, and customer support teams to quickly identify changes that impact user-facing content. Prioritizing updates, managing version control, and balancing clarity with technical accuracy are also key aspects of the role. Staying proactive with feedback from both customers and internal teams helps maintain a helpful, reliable knowledge base.

What are the key skills and qualifications needed to thrive as a Help Center Content Specialist, and why are they important?

To thrive as a Help Center Content Specialist, you need strong writing, editing, and information organization skills, often supported by a background in communications, journalism, or technical writing. Familiarity with content management systems (CMS), knowledge base software, and SEO best practices is typically required. Attention to detail, empathy for users, and the ability to simplify complex topics are standout soft skills in this position. These abilities ensure clear, user-friendly support content that improves customer satisfaction and reduces support inquiries.

What does a Help Center Content Specialist do?

A Help Center Content Specialist is responsible for creating, editing, and maintaining articles, FAQs, and guides within a company's help center or knowledge base. Their goal is to provide clear, accurate, and helpful information to customers, enabling them to resolve issues independently. They often collaborate with customer support teams, product managers, and subject matter experts to ensure content is up-to-date and user-friendly. Additionally, they may analyze content performance and user feedback to improve the help center's effectiveness.
More about Help Center Content Specialist jobs
What job categories do people searching Help Center Content Specialist jobs look for? The top searched job categories for Help Center Content Specialist jobs are:
Help Center Content Specialist jobs near you
Infographic showing various Help Center Content Specialist job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $65,053 per year, or $31.3 per hour.
Content Specialist

Content Specialist

Workforce 1

Staten Island, NY

$22/hr

Part-time

Posted 20 days ago

Job description

The Staten Island Workforce1 Career Center is partnering with The Central Family Life Center to find qualified candidates for a Content Specialist (Curriculum Lead & Inclusion Coordinator) in Staten Island, NY. The Central Family Life Center provides programs that strengthen families and promote community well-being through education, youth development, and community services. The organization is committed to delivering inclusive, culturally responsive, and high-quality programming that supports children, families, and the community.


The Content Specialist serves as the curriculum and inclusion lead for the COMPASS Elementary Program. This role ensures that program activities are developmentally appropriate, culturally responsive, inclusive, and aligned with DYCD standards. The Content Specialist supports staff in delivering high-quality enrichment programming, adapts curriculum to meet the needs of diverse learners, and collaborates with community partners to enhance program offerings.

This position is located in Staten Island, NY.


  • Adapt curriculum to meet the needs of diverse learners and support youth development.
  • Coach staff in delivering Social-Emotional Learning (SEL), literacy, STEAM, arts, physical activity, and project-based learning.
  • Model inclusive practices and support welcoming environments for youth of all abilities and backgrounds.
  • Collaborate with community partners to coordinate enrichment programming.
  • Observe program activities and provide staff with feedback on facilitation and engagement strategies.
  • Maintain curriculum materials, activity plans, and required documentation.
  • Support family engagement through showcases, exhibitions, and youth presentations.

  • Bachelor's degree in Education, Child Development, Social Work, or a related field.
  • 2 or more years of youth development or afterschool program management experience; SACC experience strongly preferred.
  • Knowledge of New York State SACC regulations and youth program compliance requirements.
  • Experience in curriculum development, youth programming, education, or a related field.
  • Strong understanding of Social-Emotional Learning (SEL), youth development, and culturally responsive and inclusive practices.
  • Ability to coach and support staff with empathy and clarity.
  • Creative, organized, and committed to empowering families and youth.

USD $22.00 - USD $22.00 /Hr.

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