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Heb Customer Service Assistant Jobs (NOW HIRING)

Werner

Customer Service Assistant

Macclenny, FL

$14.25 - $19.50/hr

This position will assist withthe booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support. Responsibilities: * Collect, review ...

JACQUET Brossard

Customer service assistant

Modesto, CA · On-site

$25 - $30/hr

AA/AS degree in Business or Agriculture or equivalent 3 - 5 years' experience in customer service Experience with ERP systems (JD Edwards a plus) Excellent oral and written skills Must be proficient ...

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Heb Customer Service Assistant information

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$28

How much do heb customer service assistant jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for heb customer service assistant in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.84 per hour, depending on experience, location, and employer.

What is the work of a customer service assistant?

A customer service assistant is responsible for helping customers with inquiries, resolving issues, and providing information about products or services. They often work in retail, hospitality, or call centers, using communication skills and sometimes computer systems to assist customers efficiently.

What is the minimum pay at H-E-B?

The minimum pay for a H-E-B Customer Service Assistant typically starts at the company's entry-level wage, which is often above the federal minimum wage and varies by location. As of 2023, the starting pay generally ranges from $11 to $13 per hour, with opportunities for raises based on experience and performance.

What are H-E-B Customer Service Assistants?

H-E-B Customer Service Assistants are employees who help ensure a positive shopping experience for customers at H-E-B grocery stores. Their responsibilities often include greeting customers, bagging groceries, assisting with returns or exchanges, helping customers find products, and maintaining store cleanliness. They may also assist with carts and provide support throughout the store as needed. This role requires excellent communication skills, a friendly attitude, and the ability to work in a fast-paced environment. Customer Service Assistants play a key part in upholding H-E-B’s commitment to outstanding customer service.

What are the key skills and qualifications needed to thrive as an H-E-B Customer Service Assistant, and why are they important?

To thrive as an H-E-B Customer Service Assistant, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, cash handling procedures, and inventory management tools is typically required. Excellent communication, problem-solving, and teamwork skills help you deliver a positive shopping experience and resolve customer concerns effectively. These skills ensure efficient service, customer satisfaction, and smooth store operations.

What is the difference between Heb Customer Service Assistant vs Heb Retail Associate?

AspectHeb Customer Service AssistantHeb Retail Associate
CredentialsHigh school diploma or equivalent, customer service experienceHigh school diploma or equivalent, retail experience
Work EnvironmentCustomer-facing, retail storeCustomer-facing, retail store
Employer & IndustryHeb, retail industryHeb, retail industry
Search & Comparison IntentCustomer service roles at HebRetail sales roles at Heb

Heb Customer Service Assistants primarily focus on assisting customers with inquiries, returns, and providing product information, while Heb Retail Associates often handle sales transactions, stock management, and merchandising. Both roles require strong communication skills and retail experience, but the Customer Service Assistant role emphasizes customer support, whereas the Retail Associate role involves more sales and inventory responsibilities.

What is a customer service assistant at H-E-B?

A customer service assistant at H-E-B is responsible for helping customers, answering questions, and providing information about products and store services. They often handle transactions at the checkout, maintain store cleanliness, and assist with inventory management. Strong communication skills and a friendly attitude are important for this role.

How hard is it to get a job at H-E-B?

Getting a job as a H-E-B Customer Service Assistant typically involves submitting an online application, passing an interview, and sometimes completing a background check. The hiring process can vary in length but generally requires good communication skills and availability for flexible hours. Competition may depend on location and store needs.

How does a HEB Customer Service Assistant typically interact with other departments within the store?

As a HEB Customer Service Assistant, you’ll work closely with various departments such as produce, bakery, and grocery to ensure customer needs are met efficiently. Collaboration is essential, especially when assisting customers with locating products or resolving issues that require input from specialized teams. Building strong communication skills and a teamwork mindset helps create a seamless shopping experience for customers and fosters a supportive work environment. Regular coordination with supervisors and fellow assistants is also a key part of daily responsibilities.
More about Heb Customer Service Assistant jobs
What cities are hiring for Heb Customer Service Assistant jobs? Cities with the most Heb Customer Service Assistant job openings:
What states have the most Heb Customer Service Assistant jobs? States with the most job openings for Heb Customer Service Assistant jobs include:
What job categories do people searching Heb Customer Service Assistant jobs look for? The top searched job categories for Heb Customer Service Assistant jobs are:
Heb Customer Service Assistant jobs near you
Infographic showing various Heb Customer Service Assistant job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $41,651 per year, or $20 per hour.
Customer Service Assistant

Customer Service Assistant

Werner

Macclenny, FL

$14.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Werner Enterprises rating

8.2

Company rating: 8.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

30th of 341 rated logistics

Job description

This position will assist withthe booking of loads, customer service needs, troubleshooting of problems, verifying of load statuses, and general clerical support.

Responsibilities:

  • Collect, review and enter shipment information in the computer (i.e., reference numbers, location information, schedules, rates and carrier information.), using Microsoft Word, Access, Excel, and the Internet. This data is collected via phone, fax or electronic methods.
  • Handle customer and carrier inquiries regarding the status, and location of scheduled and en-route shipments. This involves contacting carriers to request the information or accessing the computer system(s) to find the information and trace shipments
  • Schedule pickup and delivery appointments for shipments with customers and carriers.
  • Prepare shipping paperwork as needed
  • Generate shipment status and other reports for internal and external customers.
  • Maintain stakeholder files within the computer system(s) for assigned customer project(s) (name, locations, phone numbers, contacts, etc.)
  • Performs other related duties as assigned by supervisory personnel.


Qualifications:

  • High school graduate or equivalent experience.
  • P.C. computer experience preferred.
  • One to three years customer service experience preferred.
  • Zero to six months customer transportation experience preferred.
  • Knowledge of U.S. geography.
  • Knowledge of customer service policies and practices.
  • Skill in operating a P.C.
  • Alphanumeric data entry skills of 6,000 to 7,000kph.
  • Knowledge of DOT regulations usually gained through practical experience and on-the-job training.
  • Skill in operating multiple line telephone system.
  • Ability to communicate in a courteous, professional manner with customers.
  • Ability to problem solve situations dealing with load status and customer inquiries.
We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

By clicking "Submit" you are expressly consenting to our Privacy Policy (available at https://www.werner.com/privacy-policy/) and to Werner Enterprises, Inc., its representatives, and affiliates ("Werner") contacting you about your inquiry, and that Werner may collect sensitive information about you to consider your employment as explained further in our Privacy Policy. All information collected will be handled and retained as explained in the Privacy Policy.

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