ZipRecruiter

Log In

1

Health Service Ombudsman Jobs (NOW HIRING)

Disability Policy Consortium

Outreach Liaison

Boston, MA · On-site

$45K - $49K/yr

They conduct intakes for members of MassHealth health plans when a member contacts My Ombudsman for help with issues accessing their healthplan's benefits and services. The Outreach Liaison documents ...

FRONT STREET MASTER

Peer Support Coach

Santa Cruz, CA · On-site

$24/hr

... services as defined by CA State Department of Mental Health, including but not limited to: case ... Ombudsman, or Community Care Licensing. * Monitor clients' progress and participation toward ...

FRONT ST MASTER

Peer Support Coach

Santa Cruz, CA

$24/hr

... services as defined by CA State Department of Mental Health, including but not limited to: case ... Ombudsman, or Community Care Licensing. * Monitor clients' progress and participation toward ...

Naphcare, Inc.

Ombudsman-ADA Grievance LPN

Elmore, AL · On-site

$25.50 - $34.75/hr

Overview NaphCare is hiring Ombudsman-Grievance LPN to join our team of medical professionals in ... NaphCare is one of the largest providers of healthcare services to correctional facilities ...

previous page

Showing results 41-60

All JobsHealth Service Ombudsman Jobs

Health Service Ombudsman information

See salary details

$37.5K

$76.2K

$125.5K

How much do health service ombudsman jobs pay per year?

As of Jul 24, 2026, the average yearly pay for health service ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are some common challenges Health Service Ombudsmen face when handling complaints?

Health Service Ombudsmen often encounter complex cases that require balancing objectivity and empathy, as they must thoroughly investigate complaints while remaining impartial. Navigating sensitive healthcare issues, understanding intricate medical procedures, and managing interactions with distressed complainants can be challenging. Additionally, Ombudsmen must collaborate with healthcare providers, legal teams, and regulatory bodies to ensure fair resolutions, all while adhering to strict confidentiality protocols and timelines.

What is a Health Service Ombudsman?

A Health Service Ombudsman is an independent official who investigates complaints about the NHS and other public health services. They help ensure that patients and service users are treated fairly, and that complaints about poor service or maladministration are resolved impartially. The Ombudsman is usually the last resort after local resolution processes have been exhausted, and they have the authority to make recommendations for putting things right, including apologies, service improvements, or financial compensation. Their work promotes accountability and improvements in healthcare services.

What is the difference between Health Service Ombudsman vs Patient Advocate?

AspectHealth Service OmbudsmanPatient Advocate
RoleInvestigates complaints about health and social care services, ensuring accountability and resolutionSupports and guides patients through healthcare processes, advocating for their rights and needs
CredentialsTypically requires healthcare or legal background, with knowledge of healthcare regulationsOften requires communication, counseling, or social work qualifications
Work EnvironmentIndependent public body, government-funded, in offices or via remote communicationHealthcare facilities, community settings, or via remote support
Employer & IndustryGovernment health departments, regulatory agenciesHealthcare providers, non-profit organizations, or advocacy groups

The main difference is that the Health Service Ombudsman investigates complaints and holds healthcare providers accountable, while a Patient Advocate focuses on supporting and guiding patients through their healthcare journey. Both roles aim to improve patient experiences but serve different functions within the healthcare system.

What is an ombudsman in healthcare?

A Health Service Ombudsman is a professional who investigates and resolves complaints from patients about healthcare services. They work independently from healthcare providers and often have skills in communication, investigation, and understanding healthcare policies to ensure fair treatment and accountability.

What are the key skills and qualifications needed to thrive as a Health Service Ombudsman, and why are they important?

To thrive as a Health Service Ombudsman, you need a strong background in health policy, law, or public administration, typically supported by relevant degrees and experience in complaint resolution or investigation. Familiarity with case management systems, data analysis tools, and regulatory frameworks is essential. Exceptional soft skills such as impartiality, active listening, and clear communication are crucial for building trust and navigating sensitive cases. These skills ensure fair, thorough investigations and uphold public confidence in health service accountability.

Is being an ombudsman a good job?

A Health Service Ombudsman investigates and resolves complaints from patients about healthcare services, requiring strong communication, analytical skills, and knowledge of healthcare policies. It can be a rewarding career for those interested in patient advocacy and public service, often involving office-based work with occasional visits to healthcare facilities.

How do you get a job as an ombudsman?

To become a Health Service Ombudsman, candidates typically need relevant experience in healthcare, law, or public administration, along with strong communication and investigative skills. A background in healthcare policy or patient advocacy is often beneficial, and some roles may require specific certifications or qualifications. Applying through government or health service agencies and demonstrating a commitment to public service are important steps.

What qualifications does an ombudsman need?

A Health Service Ombudsman typically needs a professional background in healthcare, law, or social services, along with strong communication, investigation, and conflict resolution skills. Relevant qualifications may include a degree or equivalent experience in a related field, and some roles may require specific certifications or training in healthcare regulation or advocacy.
What cities are hiring for Health Service Ombudsman jobs? Cities with the most Health Service Ombudsman job openings:
What states have the most Health Service Ombudsman jobs? States with the most job openings for Health Service Ombudsman jobs include:
What job categories do people searching Health Service Ombudsman jobs look for? The top searched job categories for Health Service Ombudsman jobs are:
Health Service Ombudsman jobs near you
Infographic showing various Health Service Ombudsman job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

Assisted Living Ombudsman Program Volunteer

AgeSpan Volunteer Opportunities

Lawrence, MA • On-site

Full-time

Posted 24 days ago

Job description

AgeSpan, Inc.

Responsibility: To enhance the quality of life of assisted living residents by advocating for the residents of assigned community. Serving as a link between residents, families, staff, and others to resolve resident complaints and concerns.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the volunteer position)

  • To advocate for the residents in the assigned assisted living communities.
  • To assess, resolve and provide information and referral for concerns of residents, families and
  • the community that are received during a facility visit.
  • To complete visits to the assigned communities as directed, at minimum monthly, with a goal to increase to a weekly basis, unless otherwise authorized by the Assisted Living Specialist.
  • In the event of not being able to visit assigned communities due to a state-of-emergency, connect with residents and the designated facility staff contact by alternative communications; phone, Microsoft teams, Zoom, Skype, etc.
  • Maintain open communication during visits with assigned community contact person to resolve concerns of residents brought forward during visits.
  • Complete visit, case, and consultation reporting requirements within 48 hours of completion of a visit, contacting the Assisted Living Specialist with any questions or concerns.
  • Identify and report issues that may affect the health, safety, welfare, and resident rights and or any serious concern, including reports or observations of abuse, neglect, or mistreatment immediately to the Assisted Living Specialist.
  • Maintain confidential information regarding the residents, their concerns only to be shared within the Ombudsman Program and with consent of the resident to all others.
  • Notify the Assisted Living Specialist immediately of any conflicts of interest that may arise during time as serving as a volunteer.

Requirements/Skills:

  1. Complete a volunteer application process.
    • Complete interview with Volunteer Programs Staff & Assisted Living Specialist.
    • Complete and pass a CORI.
    • Complete General Agency Volunteer Orientation.
  2. Complete at least one shadow visit with Assisted Living Specialist prior to attending certification training.
  3. Successfully complete a certification training presented by the Massachusetts Office of the State Long Term Care Ombudsman.
  4. Attend scheduled monthly LTCOP Staff meetings, if unable to complete must schedule an individual meeting with the Assisted Living Specialist and or their designee.
  5. Complete re-certification training every two years, regardless of when first certified.
  6. Complete 24 hours of continuing education per year.
  7. Participate in Field Supervision with the Assisted Living Specialist or their Designee as required.
  8. Begin field training within two weeks of completing the classroom training, which includes joint visits with the Assisted Living Specialist or their Designee. Must be completed within 60 days of the final class.
  9. Have reliable transportation or access to it.
  10. Understanding of basic computer/technology skills, including, but not limited to; web-browser, outlook, Microsoft word, Microsoft Teams, Zoom, Skype, etc.
  11. Have and be able to maintain excellent communication skills.

Learn more about becoming a Volunteer Ombudsman here.


Job Posted by ApplicantPro