Health Service Ombudsman Jobs in Oregon (NOW HIRING)

Initial Posting Date:
07/30/2026
Application Deadline:
08/12/2026
Agency:
Department of Consumer & Business Services
Salary Range:
$6,834 - $10,569
Position Type:
Employee
Position Title:
Appeals Manager (Occupation Health and Safety Manager 1)
Job Description:
Our mission...
To equitably protect and empower consumers and workers while maintaining a predictable yet innovative regulatory environment for the businesses we regulate.
The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon's consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers' compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombuds to help consumers, injured workers, and businesses.
This position is with the Oregon Occupational Safety and Health Division (Oregon OSHA). Oregon OSHA is responsible for assuring safe and healthful working conditions for Oregon workers through promulgation and enforcement of Occupational Safety and Health Regulations, and by providing education and consultation to employees and employers.
This is a management service position and is not represented by a union.
What's in it for you:

• Rewarding work in a productive and creative environment
• Colleagues who are passionate about public service
• Work/life balance, 11 paid holidays a year, and a competitive benefits package
• Advancement and learning opportunities that will help grow your career with the State of Oregon
• Possible eligibility for the Public Service Loan Forgiveness Program

This position is eligible to telework on a part-time basis once the incumbent has gained the proficiency to perform work independently. However, regular, scheduled office hours are also required.
Here's what you will do:
As the Appeals Manager, you will direct and oversee the work of professional, technical and support staff in the Appeals Section. Duties include:

• Monitoring the activity of the unit including appeals costs, appeals rates, settlement metrics and other indicators of program performance.
• Managing and fostering external relationships with Oregon OSHA's stakeholders and Federal OSHA staff in the San Francisco Region.
• Overseeing the contested case process of the enforcement program including processing the appeal request, providing opportunities for a conference with the employer which may result in a settlement, evaluating consistent statewide interpretation of rules and policies, and coordinating with the Department of Justice to provide guidance on Oregon OSHA's position on cases in front of the Administrative Law Judge at the Worker's Compensation Board.

For a complete listing of the duties and responsibilities of this position, please review the position description.
Here's what you need to qualify:
Minimum Qualifications:

• Five years of lead work, supervision, or progressively related experience;

OR

• Two years of related experience and a bachelor's degree in a related field.

Requested Skills:

• Demonstrated knowledge of Oregon OSHA or federal OSHA rules
• Experience working with the Department of Justice or Worker's Compensation Board.
• Commitment to maintaining positive working relationships, respectful workplace practices, and supporting a diverse and inclusive work environment
• Strong skills in organizing work efficiently across teams or groups and managing staff who have multiple tasks with interruptions or priority changes as well as managing a heavy workload with competing deadlines
• Experience organizing or assigning work activities and projects, managing multiple programs or teams, monitoring workflows, or evaluating work products
• Experience in mentoring or developing staff members, interpersonal communication, professional writing, and public speaking

Application information:

• A resume and cover letter are required for this job postingPlease attach them in the "Resume / Cover Letter" section of the application
• Please ensure that you clearly demonstrate in your application materials that you meet the qualifications and requested skills listed above and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.
• You may be asked to submit a skills assessment, a writing sample, or a video interview as part of the application screening process.

Additional information:

• Per the Pay Equity Law passed in 2017, an employee pay assessment will be conducted to determine what pay step the successful candidate will be offered. The assessment will be based on the relevant experience, education, training, and certifications documented in the application materials. On average, candidates new to state service will most likely be offered compensation in the lower to mid-level of the salary range.
• The salary range listed is the non-PERS eligible rate. If you are already a participating PERS member or once you become PERS eligible after 6 months of employment, the salary range will increase by 6.95% and the required 6% employee retirement contribution will be deducted from your pay.
• This position is subject to a fingerprint background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. This information may be required after the interview process, depending on the requirements of the position.
• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For further information, please see the following website: Veterans, Disabled Veterans & State Servicemembers. NOTE: If claiming preference please be sure to check your Workday account for pending tasks in the "My Tasks" section at the top of the Candidate Home page.
• We hire preferred workers! For more information, please visit our website: Preferred Worker Program.
• The Department of Consumer and Business Services (DCBS) does not offer VISA sponsorships. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet our agency employment eligibility standards. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. DCBS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful links and contact information:
Learn more about DCBS
DCBS Career Fairs and Workshops
Understanding the State Application Process
Help and Support webpage
For more information you may contact us by e-mail at DCBS.Recruiting@dcbs.oregon.gov.
DCBS is fully committed to attracting, retaining, developing, and promoting the most qualified candidates without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, or veteran status. For more information, please visit our diversity, equity, inclusion and belonging webpage