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Health Service Ombudsman Jobs (NOW HIRING)

Disability Policy Consortium

Outreach Ombudsman

Boston, MA · On-site

$50K - $54K/yr

The Outreach Ombudsman devotes approximately 65% of their time to community engagement efforts (in ... At least three years of experience working in the customer service industry, healthcare setting ...

Neiu

University Ombuds

Chicago, IL

... healthy and effective campus conflict resolution. * The Ombuds' major function is providing ... Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs ...

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Health Service Ombudsman information

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$37.5K

$76.2K

$125.5K

How much do health service ombudsman jobs pay per year?

As of Aug 15, 2026, the average yearly pay for health service ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are some common challenges a Health Service Ombudsman faces when handling complaints?

Health Service Ombudsmen often encounter complex cases that require balancing objectivity and empathy, as they must thoroughly investigate complaints while remaining impartial. Navigating sensitive healthcare issues, understanding intricate medical procedures, and managing interactions with distressed complainants can be challenging. Additionally, Ombudsmen must collaborate with healthcare providers, legal teams, and regulatory bodies to ensure fair resolutions, all while adhering to strict confidentiality protocols and timelines.

What is a Health Service Ombudsman?

A Health Service Ombudsman is an independent official who investigates complaints about the NHS and other public health services. They help ensure that patients and service users are treated fairly, and that complaints about poor service or maladministration are resolved impartially. The Ombudsman is usually the last resort after local resolution processes have been exhausted, and they have the authority to make recommendations for putting things right, including apologies, service improvements, or financial compensation. Their work promotes accountability and improvements in healthcare services.

What qualifications do you need to be a health service ombudsman?

A health service ombudsman typically needs a background in healthcare, law, or public administration, along with strong communication and investigative skills. Relevant experience in healthcare settings or regulatory bodies is often required, and some roles may prefer a relevant professional qualification or certification. Knowledge of healthcare policies and the ability to handle sensitive issues are also important.

What is the difference between Health Service Ombudsman vs Patient Advocate?

AspectHealth Service OmbudsmanPatient Advocate
RoleInvestigates complaints about health and social care services, ensuring accountability and resolutionSupports and guides patients through healthcare processes, advocating for their rights and needs
CredentialsTypically requires healthcare or legal background, with knowledge of healthcare regulationsOften requires communication, counseling, or social work qualifications
Work EnvironmentIndependent public body, government-funded, in offices or via remote communicationHealthcare facilities, community settings, or via remote support
Employer & IndustryGovernment health departments, regulatory agenciesHealthcare providers, non-profit organizations, or advocacy groups

The main difference is that the Health Service Ombudsman investigates complaints and holds healthcare providers accountable, while a Patient Advocate focuses on supporting and guiding patients through their healthcare journey. Both roles aim to improve patient experiences but serve different functions within the healthcare system.

What are the key skills and qualifications needed to thrive as a Health Service Ombudsman?

To thrive as a Health Service Ombudsman, you need a strong background in health policy, law, or public administration, typically supported by relevant degrees and experience in complaint resolution or investigation. Familiarity with case management systems, data analysis tools, and regulatory frameworks is essential. Exceptional soft skills such as impartiality, active listening, and clear communication are crucial for building trust and navigating sensitive cases. These skills ensure fair, thorough investigations and uphold public confidence in health service accountability.

Is being a health service ombudsman a good job?

A health service ombudsman reviews complaints from patients about healthcare providers and ensures fair resolution. The role requires strong communication, analytical skills, and knowledge of healthcare policies, often involving office-based work with regular hours. It can be a rewarding career for those interested in patient advocacy and healthcare quality improvement.

What skills are needed to be a health service ombudsman?

A health service ombudsman needs strong communication, problem-solving, and interpersonal skills to effectively handle complaints and resolve issues. Knowledge of healthcare systems, regulations, and policies is essential, along with the ability to analyze information objectively and maintain impartiality. Often, relevant experience in healthcare, social work, or law enhances effectiveness in this role.

What cities are hiring for Health Service Ombudsman jobs?

Cities with the most Health Service Ombudsman job openings:

What states have the most Health Service Ombudsman jobs?

States with the most job openings for Health Service Ombudsman jobs include:

What job categories do people searching Health Service Ombudsman jobs look for?

The top searched job categories for Health Service Ombudsman jobs are:

Health Service Ombudsman jobs near you
Infographic showing various Health Service Ombudsman job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.

LTC OMBUDSMAN - Level 1 (76674)

Area Agency on Aging 1-B

Farmington Hills, MI • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Long-Term Care (LTC) Ombudsman will collaborate with the State LTC Ombudsman department, ACLS Bureau and MDHHS on long-term care support initiatives. Responsibilities include but are not limited to the provision of assistance and advocacy services to residents of long-term care facilities to resolve complaints through problem identification and definition, education regarding rights, provision of information on appropriate rules, and referrals to appropriate community resources. In addition, the LTC Ombudsman helps prospective long-term care facility residents and their families with placement, and long-term care options.
Duties Include:

  • Consultation/Family Support- Provision of assistance to older adults and their families in understanding, identifying, locating, evaluating, and/or obtaining long-term care services.
  • Complaint Investigation/Participant Advocacy-recipient, verify, and provide resolution for individual complaints from residents or others acting on their behalf regarding any action which may adversely affect the health, safety, welfare and rights of a long-term care facility resident.
  • Complaint resolution processes include negotiation, mediation, and conflict resolution skills for developing recommendations to address identified problems and non-complaint related facility visits.
  • System Advocacy and Outreach, by providing information to the public including long-term care facility residents, regarding all aspects of the long-term care system elder abuse, neglect, and exploitation.
  • Participate in all AgeWays agency-required meetings, State LTC meetings, continuing education, and certification/designation requirements.
  • Support volunteer function by training/mentoring/supervision and ongoing support activities related to ombudsmen operations, when applicable.
  • Conduct necessary contract monitoring and reporting.
  • Other duties as assigned (to view the entire job description, please select the "download" button).
QUALIFICATIONS:
  • Bachelor Degree in Public Health, Public Administration, Social Work, or Nursing required. Master in related field preferred.
  • Minimum 3-5 years of experience in Health and Human Services required.
  • Excellent oral and written, interpersonal, and communication skills. Ability to prioritize, work independently and multi-task.
  • Knowledge of community based, caregiver and/or respite services. Experience working with older adults and adults with disabilities.
  • Public speaking is required with the ability to present ideas in a clear, concise manner, facilitate group discussion, and conduct trainings for older adult learners, staff, and the aging network providers.
  • Intermediate in Microsoft Office skills. Knowledge in technology platforms, including virtual.

OUR INDUSTRY-LEADING BENEFITS CONSISTS OF:
Choice of 3 excellent next to zero cost Medical Plans including Dental and Vision.
401K - Agency contributes 50% match up to first 6% contribution.
Fitness and Wellness programs.
Excellent PTO package- Minimum 4 weeks accrual for the first year.
Get 10 paid holidays and 3 floating.
Mileage reimbursed for business travel.
Work schedules consist of hybrid, community-based, or office-based.
Our recruiting team would love to hear from you today! Please complete our on-line application and submit your resume for immediate consideration.

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