ZipRecruiter

Log In

1

Health Service Ombudsman Jobs (NOW HIRING)

Elevance Health

Ombudsman Liaison

Grand Prairie, TX · On-site

The Ombudsman Liaison is responsible for coordinating services with local community organizations ... Brings issues to health plan executive leadership to address care delivery improvement efforts and ...

Elevance Health

Ombudsman Liaison

Grand Prairie, TX · Hybrid

The Ombudsman Liaison is responsible for coordinating services with local community organizations ... Brings issues to health plan executive leadership to address care delivery improvement efforts and ...

Montana

Ombudsman Program Manager (37649)

Helena, MT

$55K - $75K/yr

Bachelor's degree in healthcare, human services, or public administration. * 2 years job-related ... Certified local ombudsman, or you must obtain certification within the first six months of ...

next page

Showing results 1-20

People also search for

All JobsHealth Service Ombudsman Jobs

Health Service Ombudsman information

See salary details

$37.5K

$76.2K

$125.5K

How much do health service ombudsman jobs pay per year?

As of Jun 7, 2026, the average yearly pay for health service ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are some common challenges Health Service Ombudsmen face when handling complaints?

Health Service Ombudsmen often encounter complex cases that require balancing objectivity and empathy, as they must thoroughly investigate complaints while remaining impartial. Navigating sensitive healthcare issues, understanding intricate medical procedures, and managing interactions with distressed complainants can be challenging. Additionally, Ombudsmen must collaborate with healthcare providers, legal teams, and regulatory bodies to ensure fair resolutions, all while adhering to strict confidentiality protocols and timelines.

What is a Health Service Ombudsman?

A Health Service Ombudsman is an independent official who investigates complaints about the NHS and other public health services. They help ensure that patients and service users are treated fairly, and that complaints about poor service or maladministration are resolved impartially. The Ombudsman is usually the last resort after local resolution processes have been exhausted, and they have the authority to make recommendations for putting things right, including apologies, service improvements, or financial compensation. Their work promotes accountability and improvements in healthcare services.

What is the difference between Health Service Ombudsman vs Patient Advocate?

AspectHealth Service OmbudsmanPatient Advocate
RoleInvestigates complaints about health and social care services, ensuring accountability and resolutionSupports and guides patients through healthcare processes, advocating for their rights and needs
CredentialsTypically requires healthcare or legal background, with knowledge of healthcare regulationsOften requires communication, counseling, or social work qualifications
Work EnvironmentIndependent public body, government-funded, in offices or via remote communicationHealthcare facilities, community settings, or via remote support
Employer & IndustryGovernment health departments, regulatory agenciesHealthcare providers, non-profit organizations, or advocacy groups

The main difference is that the Health Service Ombudsman investigates complaints and holds healthcare providers accountable, while a Patient Advocate focuses on supporting and guiding patients through their healthcare journey. Both roles aim to improve patient experiences but serve different functions within the healthcare system.

What are the key skills and qualifications needed to thrive as a Health Service Ombudsman, and why are they important?

To thrive as a Health Service Ombudsman, you need a strong background in health policy, law, or public administration, typically supported by relevant degrees and experience in complaint resolution or investigation. Familiarity with case management systems, data analysis tools, and regulatory frameworks is essential. Exceptional soft skills such as impartiality, active listening, and clear communication are crucial for building trust and navigating sensitive cases. These skills ensure fair, thorough investigations and uphold public confidence in health service accountability.
More about Health Service Ombudsman jobs
What cities are hiring for Health Service Ombudsman jobs? Cities with the most Health Service Ombudsman job openings:
What states have the most Health Service Ombudsman jobs? States with the most job openings for Health Service Ombudsman jobs include:
What job categories do people searching Health Service Ombudsman jobs look for? The top searched job categories for Health Service Ombudsman jobs are:
Health Service Ombudsman jobs near you
Ombudsman, Long-Term Care Advocate

Ombudsman, Long-Term Care Advocate

Community Action Partnership

Pocatello, ID • On-site

$20.85/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Ombudsman - Advocate for Long-Term Care Residents

Are you passionate about making a difference in the lives of elderly residents in assisted living and long-term care facilities? Are you a skilled advocate who can champion the rights and well-being of our valued elders? If so, we have an exciting opportunity for you! Join our team as an Ombudsman Assistant.

As a Long-Term Care Ombudsman, you'll serve as a resident advocate, working directly with individuals in long-term care facilities to improve their quality of life and the care they receive. You'll play an important role in protecting residents' rights, making sure their voices are heard, and helping ensure they are treated with dignity and respect. This position does not report to our Idaho Falls main office. The service area includes Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida, and Power counties, where you will be providing services locally.

What You'll Be Doing:

  • Investigating Complaints: Receive and objectively investigate complaints concerning residents in long-term care facilities, taking proactive steps to resolve issues and improve their living conditions.
  • Facility Visits: You'll routinely visit all long-term care facilities within our service area, establishing meaningful connections with residents and staff to advocate for enhanced care.
  • Community Education: Actively contribute to community education efforts, providing valuable insights into resident rights, current regulations, and long-term care issues. You'll also conduct staff training to promote improved quality of care.
  • Volunteer Program: You will have the opportunity to work with the local ombudsman in overseeing and implementing the Volunteer Ombudsman program, engaging passionate volunteers who share our vision.
  • Policy Advocacy: Under the guidance of the State Long-Term Care Ombudsman, you will identify areas for improvement in public policy, regulations, and laws to enhance the lives of long-term care residents.

Qualifications We Seek:

  • Education and Experience: A bachelor's degree or equivalent, along with at least one year's employment experience in social work, nursing, public health, geriatrics, administration, or a related field working with the elderly.
  • Passion for Advocacy: Demonstrated experience in long-term services and support, public policy advocacy, and a strong commitment to making a positive impact on the lives of older persons and individuals with disabilities.
  • Leadership and Problem-Solving Skills: We need someone who can take the initiative, lead community education efforts, and skillfully negotiate to achieve positive outcomes.
  • Knowledge: An understanding of long-term care issues and resources will be essential for this role.
  • Complete Idaho's Ombudsman Certification Course prior to participating in Ombudsman activities

Why Work with Us:

Join a team of dedicated individuals who are committed to making a difference in the lives of our elderly residents. You'll be part of a supportive environment that values your expertise and offers opportunities for professional growth.

Compensation:

This is a full-time, hourly position with a strong benefits package and long-term stability.

  • Starting wage: $20.85 per hour
  • 403(b) Retirement Plan with 6% employer match
  • Health Insurance (multiple plan options; EICAP pays the majority of your premium and 60% of dependent premiums)
  • Employer-funded Health Reimbursement Arrangement (HRA)
  • Dental & Vision Insurance (60% of employee and dependent premiums covered)
  • 100% employer-paid life insurance, with optional supplemental coverage
  • Employer-paid telehealth and virtual mental health services
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA & Dependent Care FSA)
  • Optional employee-paid benefits (legal assistance, identity protection, pet benefits, and more)
  • Paid holidays, sick leave and vacation

Join Us Today!

If you are ready to embark on a rewarding journey as a Long-Term Care Ombudsman, where your efforts will directly impact the well-being of long-term care residents, we want to hear from you! 

Join us as we work tirelessly to protect the rights and dignity of our beloved elders. Together, we can make a meaningful difference in their lives. Apply today and be a part of something truly extraordinary! Download the attached job description for more details.


Background Check & Drug Screening Disclaimer: Must be able to pass an Intellicorp SSN Verification and Criminal History Search, and Motor Vehicle Records Check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background check and drug testing.

EICAP is an Equal Opportunity Employer.

Apply