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Health Service Ombudsman Jobs (NOW HIRING)

Montana

Ombudsman Program Manager (37649)

Helena, MT

$55K - $75K/yr

Bachelor's degree in healthcare, human services, or public administration. * 2 years job-related ... Certified local ombudsman, or you must obtain certification within the first six months of ...

Neiu

University Ombuds

Chicago, IL

... healthy and effective campus conflict resolution. * The Ombuds' major function is providing ... Develops, reviews, and updates Ombuds website materials such as service descriptions, FAQs ...

MERCER COUNTY AREA AGENCY ON AGING

Be Seen First

LTC Ombudsman/ PA MEDI Coordinator

Mercer, PA · On-site

$18 - $19/hr

Ombudsman - This position involves advocating for all consumers of long-term care in the designated ... in health or social services. -Experience working with older adults in a counseling, advocacy, or ...

Cornell University

Assistant Ombuds

Ithaca, NY · On-site

Provide referrals to other University or community resources and support services. Outreach ... Our leave provisions include health and personal leave, vacation and paid holidays: Martin Luther ...

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All JobsHealth Service Ombudsman Jobs

Health Service Ombudsman information

See salary details

$37.5K

$76.2K

$125.5K

How much do health service ombudsman jobs pay per year?

As of Jul 24, 2026, the average yearly pay for health service ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What are some common challenges Health Service Ombudsmen face when handling complaints?

Health Service Ombudsmen often encounter complex cases that require balancing objectivity and empathy, as they must thoroughly investigate complaints while remaining impartial. Navigating sensitive healthcare issues, understanding intricate medical procedures, and managing interactions with distressed complainants can be challenging. Additionally, Ombudsmen must collaborate with healthcare providers, legal teams, and regulatory bodies to ensure fair resolutions, all while adhering to strict confidentiality protocols and timelines.

What is a Health Service Ombudsman?

A Health Service Ombudsman is an independent official who investigates complaints about the NHS and other public health services. They help ensure that patients and service users are treated fairly, and that complaints about poor service or maladministration are resolved impartially. The Ombudsman is usually the last resort after local resolution processes have been exhausted, and they have the authority to make recommendations for putting things right, including apologies, service improvements, or financial compensation. Their work promotes accountability and improvements in healthcare services.

What is the difference between Health Service Ombudsman vs Patient Advocate?

AspectHealth Service OmbudsmanPatient Advocate
RoleInvestigates complaints about health and social care services, ensuring accountability and resolutionSupports and guides patients through healthcare processes, advocating for their rights and needs
CredentialsTypically requires healthcare or legal background, with knowledge of healthcare regulationsOften requires communication, counseling, or social work qualifications
Work EnvironmentIndependent public body, government-funded, in offices or via remote communicationHealthcare facilities, community settings, or via remote support
Employer & IndustryGovernment health departments, regulatory agenciesHealthcare providers, non-profit organizations, or advocacy groups

The main difference is that the Health Service Ombudsman investigates complaints and holds healthcare providers accountable, while a Patient Advocate focuses on supporting and guiding patients through their healthcare journey. Both roles aim to improve patient experiences but serve different functions within the healthcare system.

What is an ombudsman in healthcare?

A Health Service Ombudsman is a professional who investigates and resolves complaints from patients about healthcare services. They work independently from healthcare providers and often have skills in communication, investigation, and understanding healthcare policies to ensure fair treatment and accountability.

What are the key skills and qualifications needed to thrive as a Health Service Ombudsman, and why are they important?

To thrive as a Health Service Ombudsman, you need a strong background in health policy, law, or public administration, typically supported by relevant degrees and experience in complaint resolution or investigation. Familiarity with case management systems, data analysis tools, and regulatory frameworks is essential. Exceptional soft skills such as impartiality, active listening, and clear communication are crucial for building trust and navigating sensitive cases. These skills ensure fair, thorough investigations and uphold public confidence in health service accountability.

Is being an ombudsman a good job?

A Health Service Ombudsman investigates and resolves complaints from patients about healthcare services, requiring strong communication, analytical skills, and knowledge of healthcare policies. It can be a rewarding career for those interested in patient advocacy and public service, often involving office-based work with occasional visits to healthcare facilities.

How do you get a job as an ombudsman?

To become a Health Service Ombudsman, candidates typically need relevant experience in healthcare, law, or public administration, along with strong communication and investigative skills. A background in healthcare policy or patient advocacy is often beneficial, and some roles may require specific certifications or qualifications. Applying through government or health service agencies and demonstrating a commitment to public service are important steps.

What qualifications does an ombudsman need?

A Health Service Ombudsman typically needs a professional background in healthcare, law, or social services, along with strong communication, investigation, and conflict resolution skills. Relevant qualifications may include a degree or equivalent experience in a related field, and some roles may require specific certifications or training in healthcare regulation or advocacy.
What cities are hiring for Health Service Ombudsman jobs? Cities with the most Health Service Ombudsman job openings:
What states have the most Health Service Ombudsman jobs? States with the most job openings for Health Service Ombudsman jobs include:
What job categories do people searching Health Service Ombudsman jobs look for? The top searched job categories for Health Service Ombudsman jobs are:
Health Service Ombudsman jobs near you
Infographic showing various Health Service Ombudsman job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
Long Term Ombudsman Program Advocate (Part Time)

Long Term Ombudsman Program Advocate (Part Time)

Catholic Charities of the Diocese of Albany

Schenectady, NY • On-site

$25 - $26.32/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Job description

Are you Ready to Launch Your Career? ????

Join us in our mission as a Long Term Ombudsman Program Advocate at Catholic Charities of Tri-County Services.

Imagine yourself as part of an organization with a profound commitment to making a positive impact. When you choose Catholic Charities, you step into a world of endless opportunities, where your efforts collectively contribute to a brighter community. We consider it a privilege to make a meaningful difference, and we love what we do.

As the Long Term Ombudsman Program Advocate, you will play a pivotal role in individuals' lives, making a significant impact through:

• Directs supervision of Ombudsman volunteers within assigned geographic region

• Responds to resident issues and concerns, as necessary including completing complaint activity and investigation

• Participates in ongoing program of education and public awareness to address systematic problems and elder abuse as well as the program's need to recruit Ombudsman volunteers

• Enters all required program reports/documentation into state database system in a timely basis


Long Term Ombudsman Program Advocate Minimum Salary: $ 25.00/hour

Long Term Ombudsman Program Advocate Maximum Salary: $ 26.32/hour

Long Term Ombudsman Program Advocate: Tuesday, Wednesday, Thursday 8:30AM - 4:00PM (20 hours per week)


Qualifications:

  • Associate's Degree in Human Services, or related field.
  • 3-5 years of experience in related field

We value work-life balance and offer some stellar benefits:

  • For benefit-eligible positions:
    • Health/Dental/Vision/Life Insurance
    • Retirement planning options
    • Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
    • Click here for our Benefits Brochure
  • Employee Assistance Program
  • Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
  • Exciting referral bonuses
  • Ongoing training and development
  • Recognition and Awards
  • Career Growth
  • A collaborative team culture

Catholic Charities is proud to be an Equal Opportunity Employer, fostering a workplace where every individual can shine their brightest.

Applicants have rights under Federal Employment Law:

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO) Know Your Rights

Employee Polygraph Protection Act (EPPA)